Operations Coordinator

Queensland Government; City of Brisbane; On-site; AUD 90,000 - 110,000; Full time

Job summary

TAFE Queensland is seeking an Operations Coordinator to efficiently coordinate operational teams across the SkillsTech Acacia Ridge campus, delivering cleaning, maintenance and educational delivery support services.

Reporting to the Operations Manager, you will lead a multi-disciplinary team, manage rosters, safety procedures, asset records, and procurement, while maintaining accurate reports and contributing to continuous improvement.

Qualifications

• Leadership of a multi-disciplinary team in a facilities context.
• Knowledge of facilities standards, safety, and incident reporting.
• Ability to manage rosters, timesheets and leave.
• Experience with procurement processes and asset management.

Responsibilities

• Lead and develop a team to complete cleaning, maintenance and education support tasks.
• Coordinate procurement, stock takes and asset management.
• Maintain records in Archibus and Tech One, and generate reports.
• Support safety management with SOPs and JSEAs.
• Collaborate with stakeholders across campuses to improve services.

Skills

Team leadership

Facilities management

Safety compliance

Procurement

Asset management

Stakeholder collaboration

Reporting

Tools

Archibus

TechOne

Microsoft Office

Job description

About TAFE Queensland

TAFE Queensland is proud to be the largest and most experienced Vocational Education and Training (VET) provider in the State. For more than 140 years, TAFE Queensland has delivered practical and industry-relevant training to provide students with the skills and experience they need to build lifelong careers. Our award-winning training is delivered on campus, online, and in the workplace to give people the skills they need to enrich their communities, support their industries, and strengthen their local economies.

About TAFE Queensland

TAFE Queensland is proud to be the largest and most experienced Vocational Education and Training (VET) provider in the State. For more than 140 years, TAFE Queensland has delivered practical and industry-relevant training to provide students with the skills and experience they need to build lifelong careers. Our award-winning training is delivered on campus, online, and in the workplace to give people the skills they need to enrich their communities, support their industries, and strengthen their local economies.

Your Opportunity

As the Operations Coordinator you will efficiently and effectively coordinate operational teams in the delivery of cleaning, maintenance and educational delivery support services across the TAFE Queensland SkillsTech Acacia Ridge campus.

This position reports to the Operations Manager and is directly responsible for a multi-disciplinary team of operational employees.

This is a Full-Time temporary opportunity, to 12 November 2027 unless otherwise determined.

The position will be based primarily at Acacia Ridge however you may be required to perform work at other TAFE Queensland campuses.

Key Responsibilities

• Lead, supervise and develop a team of Operations employees to ensure the satisfactory completion of maintenance and educational delivery housekeeping activities, and compliance with established cleaning matrix/schedules and standards, including:
  • prioritising and delegating work tasks;
  • monitoring work volume and allocating resources whilst minimising financial impacts (e.g. additional hours and/or overtime penalties) wherever possible;
  • completing monthly condition audits in accordance with approved task lists and relevant matrices;
  • managing employee rosters/attendance, including the timely and appropriate management of timesheets and leave applications;
  • providing regular feedback to employees (both informally and formally);
  • identifying and encouraging participation in training and professional development opportunities; and
  • assisting employees to build their understanding of TAFE Queensland policies and procedures through knowledge sharing and regular exposure to relevant information forums (e.g. staff briefings etc.).
• Coordinate, and contribute to the completion of, a range of recurrent facilities-based activities, including:
  • centralised procurement, management and periodic stocktake of core consumables (e.g. cleaning materials/supplies etc.) and assets in accordance with applicable policies and/or procedures;
  • testing and tagging activities across all campuses;
  • annual stocktake of non-current, portable and attractive assets, and periodic spot checks of inventory holdings;
  • completion of equipment calibration across the Region, including liaising with external contractors and coordinating required repairs; and
  • ensuring the maintenance of accurate records associated with the above activities and provision of meaningful reports as required.
• Actively participate in a range of general managerial activities, in conjunction with Operations Management, including: recruitment and selection; onboarding and induction, and financial management support (e.g. creation of purchase orders, approval of invoices for payment, corporate card reconciliations, and supporting the development of submissions for the procurement of capital equipment, as required).
• Proactively monitor site activities to ensure compliance with safety and incident reporting and/or management protocols, including ensuring the existence of current Standard Operating Procedures (SOPs), Risk Assessments and Job Safety Environmental Analysis (JSEAs) for operational activities and other relevant safety documentation.
• Maintain the accurate and timely management of site-specific Archibus and Tech One records, including monitoring the progress of logged operational job requests, planning and prioritising of in-house requests, and ensuring the closure of completed jobs.
• Utilise computerised software and systems to support site-specific Operations functions, including assisting with the development and preparation of reports, briefs and correspondence relevant to the business operations of the team.
• Collaborate proactively with a wide range of internal and external stakeholders, including Region employees at all levels, other Government Departments, third party lessees, and general members of the community; nurturing key relationships to maximise opportunities for improved site services.
• Contribute to continuous improvement through active participation in the development and review of business processes, documentation and practices as they relate to operational activities, and by identifying and capitalising upon opportunities to maximise utilisation of resources, personnel and knowledge.
• Proactively participate in local Performance Planning and Development (PPD) processes, seeking opportunities for self-development and contributing to the development of the broader Operations business unit.
• Contribute to the success of cultural change within the organisation through promoting and modelling SkillsTech’s core values and Agreed Behaviours and the established TAFE Queensland values of Safety First, Working Together, Focussing on our Customer, Showing Initiative and Taking Responsibility.

How You Will Be Assessed

• Proven ability to effectively lead and supervise the day-to-day activities and performance of employees, contribute to a high performing team and proactively seek and facilitate opportunities for self-development, and the development of others.
• High level knowledge of standards, practices and procedures relevant to facilities management, and the proven ability to apply this knowledge operationally to ensure the provision of a safe working environment.
• Demonstrated ability to effectively utilise available resources to support the achievement of operational priorities, including the ability to analyse emerging situations, consider possible remedies, and determine an appropriate course of corrective action.
• Well-developed interpersonal and communication skills as evidenced by the ability to develop productive internal and external stakeholder relationships, build rapport, and work collaboratively to achieve mutually beneficial outcomes.
• Ability to effectively utilise and maintain relevant information and administration systems, including Microsoft Office, Archibus etc., including the ability to review operational data, draw conclusions, and make recommendations to inform business decisions.

Highly Desirable Requirements

• Current valid Open ‘C’ Class Driver Licence
• Previous experience relating to fire systems and/or Fire Warden activities
• First Aid Certification (or willingness to obtain such)
• Operational awareness of Workplace Health and Safety practices

Occupational group

Administration