Operations Coordinator

Auriga Group; Albion; On-site; AUD 70,000 - 90,000; Full time

Job summary

Auriga Group is seeking an organized Operations Coordinator to ensure smooth pilotage delivery across our national network. You’ll coordinate pilot movements, travel and accommodation, vessel scheduling, and reporting while collaborating with pilots, agents and internal stakeholders.

This fast-paced role requires exceptional organisational skills, attention to detail and the ability to manage multiple priorities while maintaining high levels of customer service. Rotating roster may apply.

Qualifications

• Experience coordinating logistics, rostering and scheduling.
• Experience in marine, transport, aviation or 24/7 operations preferred.
• Strong problem-solving and stakeholder management.
• Proactive and solutions-focused.

Responsibilities

• Coordinate pilot allocations with vessel schedules and operational needs.
• Manage rosters, travel bookings, accommodation, and relocations.
• Liaise with pilots, agents, ports and service providers for seamless ops.
• Monitor vessel movements and maintain scheduling records.
• Prepare and distribute operational reports to stakeholders.
• Coordinate pilot launch services for transfers.
• Process pilotage documentation and maintain records.
• Ensure shift handovers and continuity.

Skills

Logistics coordination

Stakeholder management

Attention to detail

Organisational skills

Communication

Education

Diploma or degree in logistics/operations

Tools

CRM systems

rostering software

Job description

Auriga Group is a safe, focused, customer centric, and dedicated team of Marine and Aviation professionals located across Australia. Auriga Group is made up of three operating divisions, which provide operational services across 20 locations nationally. These operating divisions are Auriga Pilots, Auriga Marine and Auriga Aviation. Our group of companies is involved in facilitating and enabling approximately 50% of all Australian trade nationally by way of Marine Pilotage Services, Marine Logistics Services and Aviation Marine Pilot Transfer Services.

Auriga Pilots provides Marine Pilotage Services for vessels transiting the shipping channels of the Great Barrier Reef. Auriga Pilots also offers customised, highly professional pilotage and advisory services for special ships, including Superyachts, Cruise ships and Military vessels.

About the Role

Reporting to the National Operations Manager, the Operations Coordinator plays a critical role in ensuring the smooth delivery of pilotage operations across our network.

This is a fast-paced and varied position where no two days are the same. You'll coordinate pilot movements, travel and accommodation, vessel scheduling, operational reporting and compliance activities while working closely with pilots, vessel agents, contractors and internal stakeholders.

Success in this role requires exceptional organisational skills, strong attention to detail, and the ability to manage multiple priorities while maintaining a high level of customer service.

Key Responsibilities

Operations Coordination

• Coordinate pilot allocations in line with vessel schedules and operational requirements.
• Manage pilot rosters, travel bookings, accommodation and relocations.
• Liaise with pilots, vessel agents, ports and service providers to ensure seamless operations.
• Monitor vessel movements and maintain accurate scheduling information.
• Prepare and distribute operational reports to stakeholders.
• Coordinate helicopter and pilot launch services for pilot transfers.
• Process pilotage documentation and maintain operational records.
• Ensure comprehensive shift handovers and operational continuity.

Compliance and Safety

• Monitor pilot fatigue and ensure compliance with fatigue management requirements.
• Track licences, medicals, certifications and training requirements.
• Conduct monthly fatigue audits and prepare compliance reports.
• Support adherence to AMSA requirements, company procedures and operational standards.
• Maintain accurate records and documentation in line with regulatory requirements.

Training and Continuous Improvement

• Coordinate pilot training, recertification and development activities.
• Support onboarding and training of new team members.
• Contribute to process improvements and operational efficiencies across the business.

About You

We're looking for a highly organised and adaptable professional who thrives in a busy operational environment and enjoys solving problems.

You will bring

• Strong communication and stakeholder management skills.
• Excellent organisational and time management abilities.
• Experience coordinating logistics, rostering, scheduling or operational activities.
• The ability to prioritise competing demands and work under pressure.
• Strong attention to detail and commitment to accuracy.
• A proactive and solutions-focused approach.
• Confidence working independently while contributing positively to a team environment.
• High levels of professionalism, integrity and sound judgement.

Qualifications & Experience

Strongly Preferred

• Experience in marine, transport, aviation, logistics, emergency services or other 24/7 operational environments.
• Knowledge of fatigue management and compliance frameworks.
• Experience using rostering, scheduling or CRM systems.
  

Why Join Auriga?

Auriga is more than just a service provider; we are stewards of the sea and sky, backed by over 140 years of operational experience. We operate in multiple locations across Australia, each adhering to our unwavering focus on safety and compliance. With a dedicated team of expert mariners and pilots, our staff are the lifeblood of our operations, committed to ensuring the safe and efficient passage of vessels through some of the world’s most delicate and heavily regulated maritime environments, like the Great Barrier Reef.

This role operates within a rotating roster that provides operational coverage 365 days per year and may require work outside standard business hours, including weekends and public holidays.

If you're an organised coordinator who enjoys working in a fast-paced environment and takes pride in delivering exceptional operational support, we'd love to hear from you.