Operations Assistant

Queensland Psychology Group; Mackay Regional; On-site; AUD 30,000 - 39,000; Part time

Benefits offered by this job

Flexible casual/part-time options

Immediate start

Above-award remuneration

Job summary

Queensland Psychology Group in Mackay is seeking a warm, organised Operations Assistant to join our Client Relationship Team. You’ll be the first point of contact for clients, creating a welcoming, professional experience while supporting clinicians.

Casual and Part-Time opportunities available. Essential: admin or customer service experience and strong organisational skills; desirable: health administration qualification and knowledge of Medicare, NDIS, Workcover Qld.

Qualifications

• Experience in psychology, allied health or medical settings.
• Admin or customer service experience required; strong organisational skills.
• Knowledge of health administration is highly regarded.
• Knowledge of Medicare, NDIS and Workcover Qld funding streams is beneficial.
• Halaxy practice management software experience is preferred.

Skills

Customer service

Communication

Conflict management

Attention to detail

Time management

Teamwork

Prioritisation

Education

Health administration qualification

Tools

Halaxy

Job description

Queensland Psychology Group (QPG) is seeking a warm, organised and proactive Operations Assistant to join our team in Mackay. As the first point of contact for many of our clients, you'll play an important role in creating a welcoming, professional and supportive experience while helping our clinicians provide exceptional psychological care.

QPG is currently recruiting Casual and Part-Time Operations Assistant roles to join our exciting team in Mackay.

This role operates within the Client Relationship Team of QPG and is suited to someone who genuinely enjoys supporting people, takes pride in creating a welcoming environment, and wants to contribute to a practice that values kindness, professionalism and continual improvement.

Some of the requirements, duties and responsibilities of this role include:

Experience

Desired: Experience within psychology, allied health or medical settings.

Essential: Previous administration or customer service experience, as well as strong organisational, and team coordination skills.

Knowledge

Desired: Qualifications in health administration or similar is highly regarded.

Desired: Knowledge of the various funding streams in Mental Health will be highly regarded i.e. Medicare, NDIS and Workcover Qld.

Desired: Experience with health-related practice management software including ‘Halaxy’ will be highly regarded.

Skills

Customer service focused: committed to providing exceptional customer service across all channels – written, phone and face to face.

Communication: the ability to communicate clearly and concisely, varying communication style depending upon the audience is essential.

Conflict management: the ability to be able to assist clients and staff with management of complaints and difficulties.

Attention to detail: excellent attention to detail and written skills when communicating with others, both internally and externally.

Ability to prioritise: the ability to look at a task list and work out what is important, and the ability to manage others' expectations.

Teamwork: willingness to assist and support others as required and collaborate with team members.

Time management/organisation: accomplish objectives effectively within time frames given and carry out administrative duties in an efficient and timely manner.

Personal Attributes

Warm, professional and approachable.

Calm and adaptable in a dynamic environment.

Highly organised and dependable.

Positive attitude with a willingness to learn.

Genuine care for people and strong interpersonal skills.

Other

Possession of a C class motor vehicle license.

Blue Card.

Criminal History Check.

First Aid highly regarded.

What you can expect from us

Flexible casual and part-time opportunities.

School-hour shifts where appropriate.

Immediate start for the right applicant.

Individual support and regular supervision.

Opportunities for career progression.

Above-award remuneration and incentives.

A genuinely supportive and collaborative workplace culture.

If you're passionate about helping people and enjoy working within a supportive team, we'd love to hear from you.

For further information, please contact Mahney Forrest at ******@qldpsychgroup.com or visit www.qldpsychgroup.com