Operational Service Development Project Support Officer

Albury Wodonga Health; Albury City; Hybrid; AUD 40,000 - 52,000; Part time

Benefits offered by this job

Access to wellness programs and gym/pt

Inclusive workplace culture

Lifestyle in Albury-Wodonga

Job summary

Albury Wodonga Health is seeking an Operational Service Development Project Support Officer to assist the OSDT with administrative and coordination tasks during a major transformation. The role supports project delivery, reporting and scheduling to ensure service changes proceed smoothly.

Working within a public health setting, you will handle confidential data, collaborate with clinical teams and stakeholders, and help maintain timelines under pressure while contributing to improved patient

Qualifications

• Qualifications in project management, business management or administrative support (certifications or higher).
• Experience within a public health setting with project or administrative support for teams.
• Exposure to service development, change management, and project implementation in clinical service delivery.
• Experience in data collation and management.
• Strong understanding of confidentiality with sensitive data.
• Advanced verbal and written communication skills for consultation and collaboration.
• High level computer literacy with Microsoft Office, including Excel.
• Experience in high-pressure environments with tight timelines.

Responsibilities

• Provide high-level administrative, coordination and operational project support to the OSDT.
• Assist with redesigns and implementation of new models of care and service delivery changes during the AWRHP transformation.
• Support documentation, reporting, scheduling and stakeholder coordination for projects.

Skills

Project coordination

Data management

Confidentiality

Microsoft Excel

Communication skills

Change management

High-pressure work

Education

Certifications in project mgmt / admin

Tools

Microsoft Excel

Job description

Select how often (in days) to receive an alert:

Operational Service Development Project Support Officer

• Access to wellness programs and fitness passport
• Inclusive workplace culture
• Albury Wodonga's lifestyle is one you can afford to enjoy

The Albury Wodonga Health Operational Service Development Team (OSDT) are responsible for overseeingthesuccessfulredesign,implementationofnewmodelsof careandsubsequentservice deliverychanges whilstensuring clinical servicecontinuityforservicesimpactedbytheAlbury WodongaRegionalHospital Project(the AWRHP).

The Operational Service Development Project Support Officer is a key role in supporting the OSDT with high-level administrative, coordination and operational project support to ensure positive outcomes through a critical and exciting phase of transformation at AWH.

Qualifications & Experience

• Qualifications in project management, business management or administrative support (certifications or higher).
• Experience within a public health setting, with demonstrated project or administrative support experience for teams.
• Demonstrated exposure to service development, change management, and project implementation, particularly in the context of clinical service delivery in a healthcare environment.
• Experience in data collation and management.
• Strong understanding of confidentiality requirements relating to the management of sensitive data.
• Advanced verbal and written communication skills to facilitate consultation, negotiation, and collaboration.
• High level computer literacy and advanced proficiency using Microsoft Office programs, including Excel and other applications.
• Experience in working in a high-pressure environment with tight timelines on project deliverables.

Employment Type: This is a part-time 20-hour-a-week fixed-term opportunity until January 2028.

AWH serves as the largest regional healthcare provider between Sydney and Melbourne, situated in the border cities of Albury and Wodonga. With a dedicated team of over 3,000 professionals, we proudly service a population of up to 300,000 across North-East Victoria and Southern NSW. Our extensive network encompasses two primary hospital campuses and an additional 22 sites, delivering a diverse range of emergency, surgical, women’s and children’s, community, mental health, allied health, and sub-acute services. Our growth continues with the opening of a state-of-the‑art Emergency Department in 2024, and excitingly, the construction of a new hospital at our Albury site by 2028. This expansion will greatly elevate our ability to service the needs of our community, and we need a great team of people like you to accomplish this.

What awaits you at AWH?

We are committed to our Employee Value Proposition and will deliver on our key pillars of Growth, Balance, Contribution and Lifestyle. We provide comprehensive induction and training to set you up for success, offer exceptional Rewards and Benefits and continuously nurture your professional growth by providing opportunities for development.

Are you ready to become part of our team?

To uncover compelling reasons to embark on this career journey with us and become part of our fantastic team, please refer to our Candidate Information Pack.

Salary and terms will be in accordance with the relevant state EBA or Award.

AWH prioritises Equal Employment Opportunity, Ethical Practice, and embraces Cultural Diversity and Social Inclusion. We welcome applications from Aboriginal and Torres Strait Islanders. Please note that appointments are contingent on satisfactory pre-employment checks including Criminal Record check and working with Children checks.

Important Notice: All healthcare workers must maintain all vaccinations required by relevant healthcare regulations, guidelines, or their specific role within the organisation. In addition to mandatory vaccinations, AWH strongly encourage all employees to receive the COVID-19 vaccination and the seasonal influenza (flu) vaccination, as recommended by public health authorities and as a preventative measure to help ensure the safety and well‑being of patients, colleagues, and the broader community.