Operational Risk Senior Analyst/Manager - Client Fulfilment

Macquarie Bank Limited; Council of the City of Sydney; Hybrid; AUD 100,000 - 130,000; Full time

Job summary

A leading global financial services group in Sydney seeks a Senior Analyst/Manager for their Commodities and Global Markets Operational Risk team. This role involves supporting client onboarding and KYC processes while enhancing operational risks and controls. Candidates should have over 3 years of relevant experience and strong problem-solving skills. The firm promotes a diverse and inclusive workplace with flexible working arrangements.

Benefits

Wellbeing leave day

Service bonus leave days

Paid parental leave

Volunteer leave

Gender affirmation leave

Employee Assistance Program

Salary packaging options

Learning and development opportunities

Hybrid working arrangements

Reimbursement for work from home equipment

Qualifications

• 3+ years’ experience in Operational Risk, Assurance, Financial Crime Risk, or Client Onboarding.
• Proven ability to collaborate with stakeholders of various seniority.
• Ability to grasp abstract concepts and complex situations.

Responsibilities

• Support Client Fulfilment functions in onboarding and KYC processes.
• Conduct control assurance activities and investigate incidents.
• Facilitate risk workshops and training sessions.

Skills

Operational Risk

Financial Crime Risk

Client Onboarding

Stakeholder collaboration

Problem-solving skills

Job description

Overview

Join our Business Operational Risk Management team who supports the continued improvement in operational risk awareness and culture across the Commodities and Global Markets Client Fulfilment Team.

At Macquarie, our advantage is bringing together diverse people and empowering them to shape all kinds of possibilities. We are a global financial services group operating in 31 markets and with 56 years of unbroken profitability. You’ll be part of a friendly and supportive team where everyone - no matter what role - contributes ideas and drives outcomes.

What role will you play?

As a Senior Analyst/Manager in the Commodities and Global Markets Operational Risk team, you will provide critical support to the Client Fulfilment function, which drives client onboarding and KYC (Know Your Customer) refresh processes. In this role, you will take a proactive approach to identifying opportunities for improvement and strengthening controls end to end. By conducting control assurance activities and investigating incidents thoroughly, you’ll contribute to a culture of continuous improvement and operational resilience.

You will work closely with audit and assurance teams to review control effectiveness and implement solutions that close any areas of improvement. Additionally, you will play an active role in facilitating engaging risk workshops and training sessions, empowering teams with valuable insights and strategies.

What you offer

• 3+ years’ experience within either Operational Risk, Assurance, Financial Crime Risk or Client Onboarding/Refresh
• Experience of working with a broad range of stakeholders and the ability to effectively collaborate with and challenge colleagues across a range of seniority
• The ability to think laterally, grasp abstract concepts and complex situations combined with strong problem-solving skills

We welcome applications from anyone inspired to build a better future with us. If you’re excited about the role or working at Macquarie, we encourage you to apply.

What we offer

• 1 wellbeing leave day per year
• Up to 5 additional service bonus leave days per year
• Up to 20 weeks’ paid parental leave for primary caregivers along with 12 days of transition leave upon return to work, and 6 weeks’ paid leave for non-primary caregivers
• 2 days of paid volunteer leave and donation matching
• Up to 12 months’ gender affirmation leave, including 6 weeks’ paid leave
• Access to Employee Assistance Program and wellbeing benefits including skin and health checks, and flu vaccinations
• Access to a wide range of salary packaging options
• Access to a wide range of learning and development opportunities, including reimbursement for professional membership or subscription
• Hybrid and flexible working arrangements, dependent on role
• Reimbursement for work from home equipment

About Commodities and Global Markets

Commodities and Global Markets is a global business offering capital and financing, risk management, market access, physical execution and logistics solutions to its diverse client base across Commodities, Financial Markets and Asset Finance.

Our commitment to diversity, equity and inclusion

We are committed to fostering a diverse, equitable and inclusive workplace. We encourage people from all backgrounds to apply and welcome all identities, including race, ethnicity, cultural identity, nationality, gender (including gender identity or expression), age, sexual orientation, marital or partnership status, parental, caregiving or family status, family and domestic violence status, neurodiversity, religion or belief, disability, or socio-economic background. We welcome further discussions on how you can feel included and belong at Macquarie as you progress through our recruitment process. To learn more, contact our team by clicking here.

Our aim is to provide reasonable adjustments to individuals who may need support during the recruitment process and through working arrangements. If you require additional assistance, please let us know in the application process.