Facilities Officer

NSW Rural Fire Service; Dubbo; Hybrid; AUD 88,000 - 97,000; Full time

Benefits offered by this job

Uniform provided

4 weeks annual leave

MAP access

Salary packaging options

Agreed absence day

Professional development

Fitness Passport

Onsite parking

Western Zone leave entitlement

Job summary

NSW Rural Fire Service is seeking a Facilities Officer based in Dubbo. This role will support and coordinate accommodation, training and event bookings while delivering exceptional customer service at the RFS State Training Academy.

You should have experience with booking management systems, strong data entry and record management, and outstanding attention to detail, organisation and communications to handle enquiries and multiple bookings.

Qualifications

• Demonstrated experience using booking management systems, with accurate data entry and strong record management practices.
• Exceptional attention to detail, with the ability to manage competing priorities while ensuring accuracy across multiple bookings and administrative tasks. Excellent organisational and customer service skills, with the ability to respond professionally to enquiries and deliver a positive customer experience.

Responsibilities

• This role will support and coordinate accommodation, training and event bookings while delivering exceptional customer service at the RFS State Training Academy.
• To thrive in this role, you will have: Demonstrated experience using booking management systems, with accurate data entry and strong record management practices.

Skills

Attention to detail

Organisational skills

Customer service

Tools

Booking management systems

Job description

• Attractive annual salary $88,378 - $96,767 p.a. plus 12% superannuation
• Location: Dubbo (flexible working arrangements considered)

Facilities Officer

This opportunity offers:

• Attractive annual salary $88,378 - $96,767 p.a. plus 12% superannuation
• Location: Dubbo (flexible working arrangements considered)

Looking for more information?

Why not reach out to our role expert, Jodie McQuillan, Facilities Manager for a confidential chat on [e-mail] 0447 518 004

Join Our Team: Protect, Serve, and Make a Difference!

We are the Rural Fire Service (RFS), a dedicated community of volunteers providing fire and emergency services to approximately 95% of NSW. When you work with the RFS, you join a passionate team committed to protecting our neighbours, the wider community, and the environment from the threat of bushfires and other emergencies. With over 70,000 volunteer members and staff, we embody the spirit of mutual respect, support, friendship, and camaraderie. We are one team with many players, united by a single purpose. If you share our passion for community service and environmental protection, we want to hear from you! Become a part of our mission to safeguard lives and our cherished NSW landscapes.

What you’ll be doing:

This role will support and coordinate accommodation, training and event bookings while delivering exceptional customer service at the RFS State Training Academy.

To thrive in this role, you will have:

• Demonstrated experience using booking management systems, with accurate data entry and strong record management practices.
• Exceptional attention to detail, with the ability to manage competing priorities while ensuring accuracy across multiple bookings and administrative tasks. Excellent organisational and customer service skills, with the ability to respond professionally to enquiries and deliver a positive customer experience.

If you are interested in finding out more about this opportunity, please access the Role Description and our organisation structure.

Note: As per the role description, candidates are required to meet minimum essential requirements. If you do not meet the essential requirements for this role, your application may not progress to shortlisting.

Why work for us?

• Operational/Corporate uniform available
• Attractive leave entitlements including 4 weeks annual leave per year, plus more
• Free access to our Member Assistance Program (MAP) for all RFS members, and their immediate family
• Salary packaging options available
• One 'Agreed Absence' leave day per calendar month
• Ongoing learning and professional development programs (RFS is a Registered Training Organisation giving you access to various internal courses)
• Partnership with Fitness Passport for eligible RFS staff and their families to access more than 845 gyms and pools!
• Limited free onsite car parking available
• 5 weeks annual leave for Western Zone location may be applicable

Make the Move to Regional NSW!

This role is located in Regional NSW, which means you’re eligible for The Welcome Experience! The Welcome Experience is a FREE service to help essential workers and their families move to regional NSW with ease. From finding housing and childcare to helping your partner find employment and connecting with the local community, they offer personalised, concierge-like support tailored to your needs.

Discover what life is like in Regional NSW - explore The Welcome Experience and register today!

Please submit your application no later than 11:55pm Wednesday 16th September 2026.

Important recruitment Information

• A recruitment (talent) pool may be created through this recruitment process to fill future ongoing, temporary, casual and term, full time or part time opportunities.
• We value a diverse and inclusive workplace and are committed to ensuring our employees represent the diversity of communities that we serve.
• If you require an adjustment during the recruitment process, please include any details that you are comfortable sharing during the application process, alternatively, you can reach out to the role expert to discuss.
• The recruitment process may involve a range of assessment activities to determine your capabilities for the role (aligning to the NSW PSC Capability Framework). The Capability application tool is designed to help job applicants understand and use the NSW Public Sector Capability Framework when applying for jobs with the NSW government. Additional checks for successful applicants will include referee checks and criminal history checks.

Vacancy Reference: R26-280

This may not be the role for you, however you can check out other vacancies in the RFS here, or consider volunteering with your local Brigade.

Learn more about how RFS members support communities across NSW below