Onsite Support Engineer

Commonwealth Scientific and Industrial Research Organisation; Geelong; Hybrid; AUD 76,000 - 97,000; Full time

Job summary

Commonwealth Scientific and Industrial Research Organisation (CSIRO) seeks an Onsite Support Engineer to deliver high‑quality IT support to staff across Australia and internationally. The role blends hands‑on and remote assistance, solving diverse tech issues while supporting CSIRO’s strategic objectives.

You will join a collaborative team focused on delivering exceptional customer experiences, contribute to service improvements, and maintain strong relationships with stakeholders in a

Qualifications

• Relevant trade certificate or diploma or bachelor’s degree in IT or equivalent work experience.
• Experience supporting Mac and Linux operating systems.
• Ability to work in a collaborative IT service environment.

Responsibilities

• Deliver On-Site IT support, including PC desktops, laptops, monitors and peripherals.
• Provide remote IT support to resolve incidents and requests promptly.
• Apply known solutions and share best practices with colleagues.
• Develop relationships across CSIRO IMT to ensure high‑quality service.
• Represent CSIRO IMT and foster a team approach with clients daily.

Skills

Mac support

Linux support

IT support

Education

Diploma or degree in IT

Tools

Remote support tools

Job description

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CSIRO acknowledges the Traditional Owners of the land, sea and waters, of the area that we live and work on across Australia. We acknowledge their continuing connection to their culture and pay our respects to their Elders past and present. View our vision towards reconciliation .

Role highlights

• Support world-class science and innovation through hands-on & remote IT support
• Solve diverse technical challenges across a large and complex national environment
• Join a collaborative team focused on delivering exceptional customer experiences

About CSIRO

As Australia's national science agency, CSIRO is solving the greatest challenges through innovative science and technology. Many of our iconic innovations were once considered impossible until someone, just like you, joined us and took on the challenge.

As the Onsite Support Engineer you’ll play a key role in delivering high-quality IT support to one of Australia's leading research organisations, CSIRO. As part of the On-Site Support team, you'll provide a blend of hands-on and remote technical support to staff across Australia and internationally, helping resolve a diverse range of technology issues and requests.

Working in a collaborative and customer-focused environment, you'll apply your strong technical expertise, problem-solving skills and service mindset to deliver exceptional support experiences. You'll also have the opportunity to contribute to service improvements, influence technical solutions, and work closely with stakeholders to ensure technology services align with business needs and support CSIRO's strategic objectives.

This is an excellent opportunity for a proactive IT professional who enjoys variety, continuous learning and making a tangible impact through technology and customer service.

• Deliver IT support to provide resolution in a timely manner to problems or requests that require On-Site attendance, e xamples include:
  • Deployment of PC desktops, laptops, LCD monitors, printers and other IT-related equipment.
  • Network Port patching.
  • Software fault assistance.
• Deliver remote IT support to provide both response and resolution in a timely manner to incidents or requests.
• Apply known solutions to customer reported issues.
• Develop and maintain relationships contributing to virtual teams across the CSIRO IMT model to ensure the delivery of best practice service.
• Contribute positively to stimulate and promote a team approach and develop sound working relationships with clients on a day-to-day basis as a representative of CSIRO IMT.

Location and office arrangements

Geelong ACDP, VIC

Salary

AU$76, 068 – AU$96,813 per annum plus 15.4% superannuation

Reference

104163

As the successful candidate, you will bring:

Under CSIRO policy only those who meet all essential criteria can be appointed.

• Education/Qualifications: Relevant trade certificate/diploma/bachelor’s degree or equivalent relevant work experience in Information Management and Technology.
• Australian Citizenship/Checkable Background: This position requires the successful candidate to hold or satisfy the requirements to obtain and maintain a Negative Vetting 1 security clearance. A national Police check will also need to be conducted.
• Communication: Ability to communicate in a fluent and courteous manner, both orally and in writing, offering factual information supported by proven data, and providing appropriate feedback when required.
• Behaviours: A history of professional and respectful behaviours and attitudes in a collaborative environment.
• Adaptability: The ability to effectively manage a number of competing priorities simultaneously, and carry out non-routine tasks under technical direction from Senior Technical/Research staff.
• Problem Solving: Proven ability to investigate routine problems by identifying and considering the implications of a range of available alternative solutions.
• Experience supporting Mac and Linux operating systems.
• Experience supporting scientific research equipment.

While it is CSIRO policy that the successful candidate must meet all the essential criteria, there are many ways to demonstrate this. Don’t let the list discourage you. If you are unsure about applying, please reach out to the contact person in the Position Description.

Setting you up for success

We are committed to providing a recruitment process that is fair, equitable and accessible to everyone. We recognise that it may be helpful for us to adjust our process to make it equitable for your individual situation. Please contact [e-mail] and let us know how we can support you.

Life at CSIRO and flexible work arrangements

Solving Australia's greatest challenges takes a diversity of minds and lived experiences. We know diverse teams are more effective and deliver more innovative outcomes. As an equal employment opportunity organisation, we are committed to creating diverse and inclusive teams where people feel they belong. We recognise true diversity encompasses all ages, abilities, cultures, faiths, levels of education, genders, sexualities, diversity of thought and much more. We focus on hiring people who share our values of People First, Further Together, Making it Real and Trusted.

CSIRO holds Platinum Status for the Australian Workplace Equality Index for LGBTQIA+ inclusion, and a Science in Australia Gender Equity Bronze Award.

Applications for this position are open to Australian Citizens only, appointment to this role is subject to provision of a national police check and may be subject to other security/medical/character requirements including Security Assessment/Microbiological Security Requirements for Personnel Working on the Australian Centre for Disease Preparedness (ACDP) Site.

The successful candidate will be required to obtain and maintain a Negative Vetting Level 1 Australian Government Security Clearance. CSIRO utilises the Australian Government Security Vetting Agency to conduct its security clearances. Further information regarding security clearances may be found at http://defence.gov.au/AGSVA/resources.asp To obtain an Australian Government security clearance, 10 years’ worth of background information verifiable by independent and reliable sources is required.

To be eligible for this position you must be willing and able to work within the “Secure Area” of the Australian Centre for Disease Preparedness. Working within this area will impose restrictions which may affect your lifestyle such as contact with certain types of animals or access to land where these animals are kept.

Child safety

CSIRO is committed to the safety and wellbeing of all children and young people involved in our activities and programs. View our Child Safe Policy .