Onsite IT Support Engineer — Flexible Work & Growth

Lyra Technology Group; Adelaide; On-site; AUD 65,000 - 90,000; Full time

Benefits offered by this job

Professional development opportunities

Flexible work arrangements

Supportive team environment

Exposure to managed services and cloud

Diverse SME client environments

Job summary

Lyra Technology Group is seeking an experienced IT Onsite Support Engineer to join Concept Data’s Adelaide team. You will provide professional, client-facing technical support onsite and remotely for SME clients, troubleshoot a wide range of issues, and contribute to secure, well-supported client environments.

You will collaborate with the Service Desk, Projects and senior engineering teams, handling deployments, maintenance and tickets while delivering excellent service and clear communication

Qualifications

• 2+ years in MSP/IT support environment.
• Strong experience with Microsoft 365 and Windows desktop environments.
• Excellent troubleshooting across hardware, software, networking and connectivity.
• Experience providing onsite technical support to SME clients.
• Experience with service management or ticketing systems and documenting findings.
• Excellent customer service, communication, problem-solving and time-management skills.
• AU driver’s license and Australian citizenship or PR.

Responsibilities

• Provide onsite and remote technical support to SME clients, diagnosing and resolving hardware, software, networking, Microsoft 365 and business application issues.
• Respond promptly to critical incidents, including site-down issues requiring onsite attendance.
• Install, configure and maintain approved hardware, software and peripheral devices.
• Complete workstation rollouts, hardware replacements, user transitions and infrastructure maintenance.
• Perform approved software updates, maintenance activities and assigned project tasks.
• Liaise with internet, telecommunications and other external providers to resolve client issues.
• Manage support tickets from acknowledgement through to resolution or escalation, with accurate documentation.
• Maintain accurate time entries and ensure billable work is allocated.
• Communicate clearly with clients, providing practical guidance and user support.
• Identify recurring technical issues, security risks and opportunities to improve client environments.

Skills

Microsoft 365

Windows Desktop

Troubleshooting

Onsite Client Support

Service Desk / Ticketing

Documentation

Driver's License

Citizenship/PR (AU)

Tools

Ticketing systems

Job description

Lyra Technology Group is seeking an experienced IT Onsite Support Engineer to join Concept Data’s Adelaide team. You will provide professional, client-facing technical support onsite and remotely for SME clients, troubleshoot a wide range of issues, and contribute to secure, well-supported client environments.

You will collaborate with the Service Desk, Projects and senior engineering teams, handling deployments, maintenance and tickets while delivering excellent service and clear communication