Onsite Deskside Support Engineer (Mac...

Talent International; Council of the City of Sydney; On-site; AUD 80,000 - 100,000; Full time

Job summary

A leading IT support company in Sydney is seeking a Mac Specialist to provide onsite and remote support. This full-time role requires extensive experience with Mac systems and JAMF, focusing on delivering excellent customer service. The position demands an immediate start and offers a stable, long-term opportunity. Join their dynamic team to help in the transition to a 50:50 Mac environment.

Benefits

Long-term stability

Immediate start

Collaborative team environment

Qualifications

• 8-10 years’ experience in Level 1 and Level 2 support roles across mixed environments.
• Strong Mac OS expertise with proven JAMF Pro and JAMF Connect experience.
• Experience providing onsite, customer-facing support in a Tech Bar.

Responsibilities

• Provide deskside, Tech Bar, and remote support across Mac and Windows environments.
• Troubleshoot hardware, monitors, networks, and connectivity issues.
• Manage JAMF Pro and JAMF Connect for Mac fleet management.

Skills

Mac OS expertise

JAMF Pro experience

Customer-facing support

Communication skills

Windows knowledge

Tools

JAMF Connect

Intune

Job description

6-Month Contract | Headcount Approved Through 2030 | 5 Days Onsite (Non-negotiable)

We’re seeking an experienced Mac Specialist to join a well-established internal support team based onsite in Sydney CBD, five days per week. Please note, this position requires a full-time onsite presence and proven hands-on experience with Mac, JAMF, and deskside or Tech Bar support. Candidates without this background will not be considered. An immediate start is essential, as the team is ready to onboard right away.

The Role

You’ll be the face of IT in a busy Tech Bar environment, providing deskside and remote support to a large and growing user base. With more than 3,000 users globally (500 in Sydney), this role demands excellent communication, top-tier troubleshooting ability, and a strong focus on customer experience.

The environment is shifting from 10% to 50% Mac users, so we need someone who lives and breathes Mac OS and is ready to contribute immediately to this transition.

Key Responsibilities

• Provide deskside, tech bar, and remote support across both Mac and Windows environments
• Troubleshoot hardware, monitors, networks, and connectivity issues
• Manage and maintain JAMF Pro and JAMF Connect for Mac fleet management
• Support Intune integration and Windows environments (nice to have)
• Assist with AV equipment and meeting room technology (advantageous)
• Collaborate with a national team of 9 across NSW, VIC, and QLD (4 based in Sydney)

Skills & Experience

• 8-10 years’ experience in Level 1 and Level 2 support roles across mixed environments
• Strong Mac OS expertise with proven JAMF Pro and JAMF Connect experience – essential
• Experience providing onsite, customer-facing support in a Tech Bar or similar environment
• Excellent communication and interpersonal skills, with a focus on customer service
• Solid foundational knowledge of Windows; Intune and AV experience highly regarded
• Must be available to start immediately

Why Join?

Stable, long-term headcount – approved through 2030

Work directly onsite in Sydney CBD, five days per week, in a hands-on and visible role

Play a key part in the organisation’s transition to a 50:50 Mac environment

Join a collaborative, people-first tech team making a tangible impact from day one

If you bring Mac, JAMF, and deskside Tech Bar experience, and you’re ready to be onsite in Sydney CBD full-time with an immediate start, we’d love to hear from you.

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