Online Community Coordinator

Australian Physiotherapy Association; City of Melbourne; Hybrid; AUD 60,000 - 80,000; Part time

Job summary

A leading healthcare association is seeking an Online Community Coordinator to enhance member engagement. This part-time, hybrid role involves curating online content and facilitating member interactions. Ideal candidates will have a background in marketing or a health-related field and possess strong communication skills. If you're passionate about community engagement in healthcare, apply now for this meaningful opportunity.

Benefits

Flexible hybrid work model

Paid parental leave

Professional development opportunities

Employee Assistance Program

Qualifications

• Experience in marketing, communications, or social media preferred.
• Ability to work collaboratively with stakeholders.
• Passion for fostering member-driven connection.

Responsibilities

• Monitor online community activity and ensure guideline compliance.
• Respond to member queries and escalate issues.
• Curate content for community engagement campaigns.

Skills

Excellent communication

Proficient with technology and social media

Organised and proactive

Strong relationship building

Analytical and reporting

Job description

Overview

Join us at the Australian Physiotherapy Association as our Online Community Coordinator in a part-time capacity, working four days a week. This role offers a contract duration of 12 to 24 months.

Melbourne-based candidates are preferred. This is a hybrid position with some days in the office and some days working from home. On office days, staff enjoy modern amenities and free secure undercover parking with easy access to public transport. When working from home, you will have quality equipment and services to support you.

About us

We are a leading voice in the healthcare sector with a membership of over 35,000. We strive to support the success of our members and ensure physiotherapy is the consumer’s first choice for health and wellbeing. We are recognised as an Employer of Choice and have a culture underpinned by our core values: Accountability, Excellence, Collaboration, Courage, Respect.

We offer a competitive remuneration salary and benefits including a flexible hybrid work model, additional paid leave between Christmas and New Year, a doona day, paid parental leave, free annual flu vaccinations, professional development opportunities, access to our Employee Assistance Program, staff discounts, and more.

About the role

As Online Community Coordinator, you will play a pivotal role in enhancing member engagement and connectivity within our community. You will work within the Member Experience division to design, launch, and sustain a secure online platform that facilitates member collaboration, learning, and information sharing.

Key responsibilities

• Monitor daily activity across the online community, ensuring discussions align with community guidelines and organisational values
• Respond to member queries, escalate issues where appropriate, and foster respectful, constructive interactions
• Collaborate with content contributors, subject matter experts and other APA teams to source, develop and share high-value posts, resources and discussions
• Curate weekly/monthly content including highlights, discussion threads and member spotlights
• Build engagement campaigns aligned with broader organisational goals, events and priorities
• Welcome new members and connect them with relevant groups, content and peers
• Monitor community health metrics and provide regular reports on engagement
• Gather member feedback to refine community features and initiatives
• Encourage collaboration and networking between members, recognising and celebrating contributions
• Stay abreast of best practices in community management for continuous improvement

About you and selection criteria

We welcome candidates from marketing, communications or social media backgrounds, or from the health sector such as physiotherapy, who are seeking a career change. We are seeking someone who:

• Is an excellent communicator (written and verbal), engaging respectfully and inclusively across diverse groups
• Can build strong relationships and work collaboratively with internal and external stakeholders
• Is organised, proactive, responsive, and has excellent time management
• Is comfortable with analytics and reporting
• Is creative and adaptable with a passion for fostering member-driven connection
• Is enthusiastic and proficient with technology and social media

Personal attributes

• Act with integrity
• Collaborative and inclusive style
• Ability to work autonomously
• Strong time management with short turn-around times
• High degree of professionalism

A full position description is available at: https://australian.physio/aboutus/workwithus

If you are passionate about community engagement and ready to make a meaningful impact in the healthcare sector, please apply by forwarding your resume and cover letter addressing the selection criteria by clicking the apply button.

The APA is a safe and inclusive workplace which values diversity of background, experience and perspective amongst our team members. We welcome all applicants and commit to a fair and equitable recruitment process for all. We honour Aboriginal and Torres Strait Islander cultures and recognise the unique and valuable contributions of Indigenous team members. We actively encourage applications from Aboriginal and Torres Strait Islander people. All candidates must have full Australian working rights. Only those successful in the selection process will be contacted.