On Specialist - Happiness Delivery Key Account Services

On; City of Melbourne; On-site; AUD 65,000 - 80,000; Full time

Job summary

A leading sportswear company in Melbourne is seeking an experienced Customer Service Representative to support key accounts. Responsibilities include managing shipments and ensuring customer satisfaction through effective communication. Ideal candidates should have a passion for service, with at least 4 years of experience and proficiency in Salesforce and Microsoft Dynamics D365. The company promotes growth and an inclusive work environment.

Benefits

Supportive team-oriented atmosphere

Access to personal self-care programs

Qualifications

• 4+ years work experience in a customer-oriented environment.
• Passion for customer service and high-class experience delivery.
• Experience with vendor portals and routing guidelines is a bonus.

Responsibilities

• Work with multiple systems including Salesforce and D365.
• Manage key account orders, shipments, and invoicing.
• Communicate with the warehouse regarding key account shipments.

Skills

Customer service expertise

Strong communication skills

Attention to detail

Experience with Microsoft Dynamics D365

Experience with Salesforce

Tools

Salesforce

Microsoft Dynamics D365

Excel

Job description

As an On Customer Service Representative for our Key Accounts, your number one job is to ensure our key players are Happy! You will be the first point of contact for our Sales team and warehouse regarding account shipments and their vendor routing guidelines.

You will be responsible for processing orders via Microsoft Dynamics D365 (our ERP platform) and Salesforce. You will also be assigned specific accounts to work with and serve as the contact for all account communication pertaining to shipments via phone, email and our CRM systems.

Each shipment you handle, you will aim to WOW our key partners and will strive to find a customised solution when errors arise. With your experience in the sporting goods industry, you will bring the necessary knowledge in operational excellence and have great attention to detail.

Your Mission

• Work simultaneously with multiple systems including but not limited to Microsoft Dynamics D365, Salesforce, Back Stage and vendor portals
• Responsible for our key account orders, shipments and invoicing of orders
• Management key account orders like control open orders
• Responsible for the transferring of information between Salesforce and D365
• Resolve issues in a timely manner as it relates to assigned key accounts
• Communicate daily with our 3PL warehouse regarding key account shipments and guidelines that strictly need to be followed
• Communicate daily with our key account sales team and logistics team around inventory, orders and shipping windows
• Demonstrate high energy and ownership towards supporting our account sales team and their corresponding accounts
• Other duties as required

Your Story

• You have a minimum 4 years of work experience in a customer-oriented environment, including Account Services collaboration. You have a passion for customer service, emphasizing delivering a high-class experience.
• Strong Communication skills, with the ability to build and maintain effective relationships across internal teams and external partners. You are able to ensure mutual understanding and keep stakeholders consistently informed and aligned.
• You have a strategic mindset with a focus on process optimization and continuous improvement.
• Experience with vendor portals and routing guidelines is a bonus as well as collaborating with logistics providers and warehouse operations
• Strong attention to detail from an analytical and data driven background with the ability to make decisions based off data
• Experience brainstorming new methods in order to improve account experiences with a sense of urgency to deliver the WOW
• Previous experience working with customer service systems (Salesforce, Microsoft Dynamics D365, BI Platforms, Excel) preferred
• Previous experience in working with premium brands preferred

Meet The Team

Being in direct contact with our customers means we are able to consistently surprise them with outstanding service. We see problems as challenges and aim to solve them in the most positive way possible.

Communication and enthusiasm are key in account service. Dedicated to delivering the wow, we are a passionate team that supports each other, questions the status quo and aims to constantly improve the customer experience. That's why we are called Happiness Deliverers.

What We Offer

On is a place that is centered around growth and progress. We offer an environment designed to give people the tools to develop holistically - to stay active, to learn, explore and innovate.

Our distinctive approach combines a supportive, team-oriented atmosphere, with access to personal self-care for both physical and mental well-being, so each person is led by purpose.

On is an Equal Opportunity Employer. We are committed to creating a work environment that is fair and inclusive, where all decisions related to recruitment, advancement, and retention are free of discrimination.