On-Site Help Desk Specialist (Temporary, Full-Time)

Transport for NSW; Newcastle; On-site; AUD 103,000 - 109,000; Full time

Job summary

Transport for NSW is seeking a Drives Help Desk Officer for a temporary fixed-term full-time assignment in Newcastle, NSW. The role focuses on frontline customer support for DRIVES enquiries, access, and day-to-day operational issues to ensure high service standards.

You will provide timely resolutions, maintain accurate records, and collaborate with the DRIVES team to support daily service delivery. The position is on-site, and the term runs until March 2027.

Responsibilities

• Provide frontline support to DRIVES users across a range of internal and external customers.
• Respond to customer enquiries and assist with DRIVES, account and access-related requests.
• Follow established procedures and knowledge resources to provide accurate and consistent advice.
• Investigate and resolve straightforward enquiries, escalating more complex matters to Senior Officers or the appropriate support area.
• Maintain clear and accurate records of customer interactions and actions taken.

Job description

Transport for NSW is seeking a Drives Help Desk Officer for a temporary fixed-term full-time assignment in Newcastle, NSW. The role focuses on frontline customer support for DRIVES enquiries, access, and day-to-day operational issues to ensure high service standards.

You will provide timely resolutions, maintain accurate records, and collaborate with the DRIVES team to support daily service delivery. The position is on-site, and the term runs until March 2027.