On-Site Aviation Service Desk Coordinator

Bgis; Sydney; On-site; AUD 54,000 - 66,000; Full time

Benefits offered by this job

Spot recognition vouchers

Employee referral bonus $2,000

Flare discounts

Job summary

BGIS is seeking a Customer Service Officer for the Mascot Airport area, based on-site with the client and BGIS team in Mascot, NSW. You will support maintenance requests across a major aviation precinct, log work orders in CMMS, and communicate progress within service levels.

You should have experience in a customer service centre or operations centre and be comfortable working with a national operations team, using MS Office and reporting on KPIs. Full-time, on-site role.

Qualifications

• Experience in a customer service centre, call centre, or operations centre environment.
• Experience using CMMS or service management platforms.
• Strong understanding of customer service principles.
• Professional telephone manner with strong listening and questioning skills.
• High attention to detail and accuracy, including grammar and data entry.
• Proficiency in Microsoft Office (Word, Excel, Outlook).
• Able to adapt to change and manage competing priorities.
• On-site work with one team while reporting to another location.
• High School Certificate or equivalent.
• EF SET Level B2 Upper Intermediate English proficiency.

Responsibilities

• Respond to calls, emails, and service requests from clients and stakeholders.
• Log and manage maintenance requests using CMMS platforms.
• Interpret and action requests within service levels and timeframes.
• Provide timely updates on work order progress.
• Liaise with service providers and Facilities Managers for issue clarification and fault resolution.
• Maintain accurate records and customer data.
• Prepare reports on service levels, KPIs, and overdue orders.
• Build positive relationships with on-site client teams and contractors.
• Ensure BGIS systems, procedures, and WHS compliance.

Skills

Customer service

CMMS

Communication

Attention to detail

MS Office

On-site teamwork

English proficiency

Education

High School Certificate

EF SET B2 English

Job description

BGIS is seeking a Customer Service Officer for the Mascot Airport area, based on-site with the client and BGIS team in Mascot, NSW. You will support maintenance requests across a major aviation precinct, log work orders in CMMS, and communicate progress within service levels.

You should have experience in a customer service centre or operations centre and be comfortable working with a national operations team, using MS Office and reporting on KPIs. Full-time, on-site role.