Omni-Channel Contact Centre Product Lead

Department-of-Education-1; Melbourne; On-site; AUD 90,000 - 120,000; Full time

Job summary

The Department of Education Victoria invites applications for a senior role overseeing the contact centre platform. The position focuses on developing and maintaining the strategic product roadmap, driving platform enhancements, and supporting digital and omni-channel customer engagement solutions.

Responsibilities include monitoring platform health and vendor performance, coordinating delivery across service and architecture teams, and contributing to investment planning and governance.

Job description

The Department of Education Victoria invites applications for a senior role overseeing the contact centre platform. The position focuses on developing and maintaining the strategic product roadmap, driving platform enhancements, and supporting digital and omni-channel customer engagement solutions.

Responsibilities include monitoring platform health and vendor performance, coordinating delivery across service and architecture teams, and contributing to investment planning and governance.