OMEGA Client Advisor | Collins St

The SWATCH Group; City of Melbourne; On-site; AUD 50,000 - 65,000; Full time

Job summary

A luxury watch retailer in Melbourne is seeking a Client Advisor for a 12-month fixed-term maternity leave cover. The role involves providing exceptional customer service, driving sales, and supporting boutique management in achieving targets. Ideal candidates should have great customer service skills and a passion for the luxury retail environment.

Qualifications

• Exceptional customer service skills.
• Ability to drive sales and meet targets.

Responsibilities

• Provide exceptional customer service.
• Support boutique management in achieving sales targets.
• Maintain client and VIP database.

Job description

The Role

As a Client Advisor, you will be an integral part of the team, providing exceptional customer service, driving sales and contributing to the overall success of the boutique.

This position will be a 12 month fixed term maternity leave cover.

• Support Boutique Management and wider team in achieving sales targets
• Ensure highest level of service standards at all times using the OMEGA sales ceremony
• Assist in developing and maintaining the client and VIP database
• Perform daily security stock counts
• Be responsible for organisation, refill, and storage of back up stock, visual merchandising material, product packaging, instruction booklets and warranties
• Develop own comprehensive OMEGA brand and product knowledge
• Assist in ensuring the boutique is kept clean and maintained
• Actively participate in training sessions and keeping up to date with E-learning modules
• This position will be on a 12 month fixed term contract commencing the start of December 2025