Officer Customer Service Bullion Room

The Perth Mint; Perth; On-site; AUD 58,000 - 61,000; Part time

Benefits offered by this job

Flexible work options available

Training and development opportunities

Endorsed WORK180 employer

Charity and volunteer initiatives

Health and wellness programs

Job summary

The Perth Mint is seeking a customer-focused professional for a casual 20-hour-per-week role based in the Bullion Room. You will support bullion sales and buybacks, guide customers through bookings and onboarding, and help them navigate product enquiries with accuracy and care.

Immediate start available in a fast-paced, highly secure environment. You will bring customer service or sales experience, a strong sense of accountability, and a commitment to following procedures and compliance in a

Qualifications

• Experience in customer service or sales.
• Ability to follow established procedures and maintain compliance in regulated environments.
• Strong focus on accuracy and attention to detail.

Responsibilities

• Assist bullion sales and buybacks in a fast-paced, secure environment.
• Guide customers through bookings and onboarding processes.
• Navigate product enquiries with confidence and care.
• Balance front-line service with stock control, recordkeeping and reconciliations.

Skills

Customer service

Sales

Attention to detail

Communication

Job description

Work with world-renowned products and services.

Casual role working 20 hours a week with an immediate start!

Competitive salary of $42.78 per hour!

About Us:

Welcome to The Perth Mint, where golden career opportunities await.

The Perth Mint is an iconic Western Australian organisation operating on a truly global scale. Situated in East Perth for over 125 years, The Perth Mint is a premier tourist destination, an award-winning exporter, and a key supplier of precious metals to markets throughout the world.

There’s no organisation quite like it, with a variety of roles available, from engineers and chemists to artists and technicians.

Foster your fascination and pride in our work. Get inspired every day by the world-class precious metal products we work together to refine, design, produce and then distribute all over the globe. Connect to the rich history of our industry in a workplace firmly rooted in the present — as leaders in sustainability and inclusion.

At The Perth Mint, you’ll be supported in a diverse team where differences are celebrated and your well-being matters — striking the right work-life balance with compassionate team benefits. And if your career goals change, you’ll be empowered to change roles with training and internal mobility.

We value inclusion and welcome applicants from all backgrounds, including First Nations people, people with disability, LGBTQI+ communities, culturally diverse groups, youth, and seniors. If you need accommodations, please contact [e-mail].

The Opportunity:

If you enjoy meaningful customer interactions, precision, and working in an environment where trust truly matters, this role offers something a little different.

Based in our Bullion Room, this role is an opportunity to be part of one of Australia’s most iconic and trusted organisations. Casual role working 20 hours per week with an immediate start.

This is hands on, customer facing work in a fast paced and highly secure environment. You’ll support bullion sales and buybacks, guide customers through bookings and onboarding, and help them navigate product enquiries with confidence and care. Accuracy matters here - whether you’re authenticating precious metals, completing reconciliations, or supporting Click & Collect and order fulfilment.

Your days will be varied. Some moments are focused and transactional, others more conversational and service driven. You’ll balance face to face customer service with behind the scenes operational and administrative tasks, including stock control, recordkeeping, and reconciliations. Throughout it all, you’ll work within strict regulatory and security frameworks, where attention to detail and consistency are essential.

This is a role for people who like doing things properly. You’ll be encouraged to learn, contribute ideas, and grow your understanding of a truly unique industry. The Bullion Room is a place where teamwork, trust, and professionalism come together - and where your contribution genuinely matters.

About You:

You’re calm under pressure, customer focused, and take pride in getting the details right. You enjoy working with people, communicate clearly, and feel confident delivering professional, face to face service.

You bring experience in customer service or sales, along with a strong sense of accountability. You’re comfortable following established procedures and understand the importance of compliance, particularly in regulated environments. Accuracy comes naturally to you, and you approach problem solving thoughtfully rather than reactively.

You value trust and integrity, care about representing an organisation well, and take pride in maintaining a clean, organised, and safe workspace. You’re open to learning, receptive to feedback, and motivated to contribute to a team that takes its responsibilities seriously.

Our Benefits:

• Competitive salaries and employee discounts
• Flexible work options available
• Opportunity to work for an endorsedWORK180employer
• Training and development opportunities
• Opportunities to be part of our wide and active range of Employee Resourcing Groups:Reconciliation, Gender, Culturally and Linguistically Diverse (CALD), Disability, Mental Health and Neurodiversity, and Perth Mint with Pride
• Charity and volunteer initiatives
• Health and wellness programs, including an Employee Assistance Program, ongoing wellbeing initiatives, and workplace community building spaces
• Our full list of benefits and why we are recognised as an Endorsed Employer for Women by WORK180 can be seen on the WORK180 website

Applications close on 10 October 2026. The Perth Mint reserves the right to close applications prior to this date.

Candidates must have the right to work in Australia and pass our national security check.