Office of Safeguarding - Case Manager

St Nicholas Early Education; Mayfield; On-site; AUD 90,000 - 110,000; Full time

Benefits offered by this job

Paid parental leave

Fitness Passport

Training and development

Friendly team environment

EAP & flu shots

Job summary

The Diocese of Maitland-Newcastle seeks a dedicated Case Manager for the Office of Safeguarding to uphold safeguarding standards, conduct intake analyses, and guide investigations and risk management.

You will work with statutory authorities, develop safety plans, deliver safeguarding training, and support Diocesan personnel while maintaining high ethical and professional conduct.

Qualifications

• Three years frontline child protection and investigative practice.
• Ability to analyse and respond to information in a timely manner.
• Experience conducting investigations of complex matters.
• Capacity to provide education and training.
• Undertake risk assessments and develop risk management plans.
• Commitment to ethical, evidence-based practice.
• Strong written and oral communication and report writing.
• Knowledge of state and federal legislation, guidelines and protocols.
• Ability to work independently in high-pressure settings.
• Experience interviewing children and young people.
• Experience providing child protection training.

Responsibilities

• Discuss and test analysis with colleagues and the Inquiries & Risk Manager.
• Take direction from Leadership Team and liaise with stakeholders.
• Consult with statutory authorities as appropriate.
• Promote dignity and equity of service for all parties.
• Model esprit de corps within the Office of Safeguarding.

Skills

Case management

Investigative analysis

Risk assessment

Report writing

Interviewing children

Communication skills

Ethical practice

Time management

Team collaboration

Education

Tertiary qualifications in Psychology

Social Work

Social Science

Working with Children Clearance

National Criminal History Check

Certificate IV in Government Investigations

Postgraduate qualification (Desirable)

Certificate IV in Training and Assessment (Desirable)

Job description

If you currently work at the Diocese of Maitland-Newcastle, including the Catholic Schools Office, please apply through our internal Careers Portal

Job Category: Community Services & Development

The Opportunity

Are you committed to promoting ethical conduct towards children and vulnerable persons? The Office of Safeguarding is seeking a dedicated Case Manager to join the team on a permanent full time basis.The Office comprises two specialist teams, Intake and Compliance and Inquiries and Risk and this role is specifically within the Inquiries and Risk team.

In this pivotal role, you will uphold the highest standards of professional conduct and safeguarding standards, working to ensure the protection and wellbeing of those who receive services and ministry from the Catholic Diocese of Maitland-Newcastle.

The Office of Safeguarding collaborates with key statutory authorities such as NSW Police, the Office of the Children's Guardian and the Department of Communities and Justice, as well as other Catholic Church entities to fulfil its responsibilities and enhance safeguarding efforts.

If you are skilled and seeking an opportunity to gather and analyse information, conduct administrative inquiries, assess risk and develop safety plans and lead learning amongst diverse groups of workers, we invite you to apply and be part of our Mission.

Benefits of Working With Us

• Directly contribute to improving the lives of many in the community.
• Paid parental leave(for eligible employees).
• Discounted gym membership through Fitness Passport (T&C’s apply) .
• Ongoing training and development opportunities.
• A great friendly environment of dedicated and passionate co-workers.
• Corporate benefits, including EAP, flu shots and more.

A Case Manager for the Office of Safeguarding (OoSG) provides services to ensure that the safeguarding of children and vulnerable persons are an integral part of the Diocese of Maitland-Newcastle’s culture and daily practices. Services provided by the Case Manager includes:

• A process of intake (analysis and assessment of any safeguarding concerns)
• The provision of professional advice and support to Diocesan personnel that meets statutory and other regulatory requirements and reflect contemporary safeguarding practices
• Conducting administrative inquiries into allegations of abuse and misconduct against Diocesan personnel
• Safeguarding training of Diocesan personnel

A Case Manager’s actions are underpinned by the highest standards of ethical conduct, accountability and evidence based practice. Case Managers will be thorough, whilst also being responsive, effective and efficient in their work. Administrative inquiries are inquisitorial in nature.

Key responsibilities

• Discuss, debate and test your analysis of evidence and key decisions with colleagues and theInquiries & Risk Manager
• Take direction from and consult withmembers of the Leadership Team, as appropriate
• Consult with officers from relevant statutory authorities, as deemed appropriate by theInquiries & Risk Manager
• Promote the sacredness and dignity of every individual with whom they interact and endeavour to provide an equity of service to all parties involved
• Actively participate and promote the cohesion and model the esprit de corps of the Office of Safeguarding

Desired Skills and Experience

Experience/Criteria

• Minimum three years' experience in frontline child protection and investigative practice
• Demonstrated ability to analyse, classify and appropriately respond to information in a timely manner
• Demonstrated ability to conduct investigations of complex matters
• Demonstrated capacity to provide education and training
• Demonstrated capacity to undertake risk assessments, develop and implement appropriate risk management plans
• A high level of personal responsibility, commitment to professional, ethical and evidence-based practice
• Superior communication, liaison and conflict resolution skills, notably record keeping and report writing
• Demonstrated capacity to understand and apply state and federal legislation and industry standards, guidelines, and protocols
• Demonstrated ability to work independently with minimal supervision. Sound time management skills and an ability to work effectively in a high-pressure work environment
• A sound understanding and application of child protection legislation, notably the Children and Young Person’s (Care and Protection) Act 1998, the Child Protection (Working with Children) Act 2012, the Crimes Act 1900, the Children's Guardian Act 2019 and all related acts, regulations andstatutory guidelines
• Ability to work as part of a multi-disciplinary team answerable to multiple stakeholders
• Experience in conducting investigations of reportable conduct within the framework determined by the NSW Office of the Children's Guardian
• Experience interviewing children and young people
• Experience in providing child protection training to a variety of stakeholders
• High level skills in promoting an understanding of professional boundaries and professional conduct

Qualifications

• Tertiary qualifications in Psychology, Social Work, Social Science or related discipline or equivalent industry related experience in the field of Child Protection or criminal or statutory investigations
• A Working with Children Clearance must be obtained from the Office of the Children’s Guardianprior to commencing the role and must remain current during the entire period in the role. It is theposition holder’s responsibility to renew their Clearance prior to expiry.
• National Criminal History Record Check in accordance with the Disability Inclusion Act 2014
• Drivers Licence
• Certificate IV in Government Investigations or relevant industry experience
• Postgraduate qualification in psychology, social work, legal studies, criminology or related area (Desirable)
• Certificate IV in Training and assessment or relevant industry experience (Desirable)

For any further information about the role, please contact Melinda Kilkearyon: [e-mail]

Applications close Wednesday, 14 October 2026 at 11:59pm.

Additional Information

The Diocese of Maitland-Newcastle is committed to safeguarding children and vulnerable persons and preventing those in our care from suffering abuse or neglect. It is committed to implementing and maintaining compliance with the NSW Child Safe Standards and the National Catholic Safeguarding Standards and takes a zero-tolerance approach to abuse of children or vulnerable persons.

All who work in the name of the Diocese must comply with the Diocesan Safeguarding Framework Policy and act in accordance with the Diocese’s Code of Conduct which includes the Diocese’s Safeguarding Commitment Statement.Employees are required to undertake a National Police Check and retain a valid NSW Working with Children Check where necessary, in accordance with legislation.