Office Experience Assistant

The Boston Consulting Group GmbH; Melbourne; On-site; AUD 50,000 - 70,000; Full time

Job summary

A prominent consulting firm in Melbourne seeks an Office Experience Assistant to enhance workplace experience for employees and clients. This role involves coordinating office operations, providing reception services, and supporting events. Candidates should have a customer service background and intermediate skills in Microsoft Office. The position requires in-office presence from Monday to Friday.

Qualifications

• Experience in customer-service focused roles like reception, administration, or hospitality.
• Intermediate skills in Microsoft Office Suite.
• Strong interpersonal and communication skills.

Responsibilities

• Coordinate meeting room preparations and office-related events.
• Deliver high-quality reception services and maintain client-facing areas.
• Assist with procurement and stock control of office supplies.

Skills

Customer service

Organization

Interpersonal skills

Microsoft Suite

Proactive mindset

Job description

Overview

Boston Consulting Group partners with leaders in business and society to tackle their most important challenges and capture their greatest opportunities. BCG was the pioneer in business strategy when it was founded in 1963. Today, we help clients with total transformation— inspiring complex change, enabling organizations to grow, building competitive advantage, and driving bottom-line impact. To succeed, organizations must blend digital and human capabilities. Our diverse, global teams bring deep industry and functional expertise and a range of perspectives to spark change. BCG delivers solutions through leading-edge management consulting along with technology and design, corporate and digital ventures—and business purpose. We work in a uniquely collaborative model across the firm and throughout all levels of the client organization, generating results that allow our clients to thrive.

What You'll Do

Office Experience and Operations

Our Office Experience team plays a key role in fostering an outstanding workplace experience for both our employees and clients alike. From ensuring a welcoming reception to coordinating seamless office operations, we prioritize service, professionalism and efficiency. Reporting to the Office Experience Senior Manager, the Office Experience Assistant will work closely with the Melbourne Office Experience team (3) to support daily operations, including reception, office logistics, events and facilities management—ensuring the highest standards of service delivery. This role requires in-office presence 5 days per week (Monday – Friday).

Functions, Events & Office Experience

• Coordinate meeting room preparation and reset according to booking requirements, including furniture arrangements, AV configuration, catering, and prompt tidying for subsequent use
• Assist with the planning and coordination of office-related events, including setup, catering and logistical support for both internal and client-facing functions
• Assist with the organisation and execution of internal events such as team-building activities, milestone celebrations and other initiatives to foster engagement and a positive workplace culture
• Actively support key office and employee engagement initiatives, promoting a welcoming and inclusive environment

Office Coordination, Front-of-House & Facilities

• Deliver high-quality reception services, including greeting clients and assisting with inquiries and front-of-house operations
• Ensure reception and client-facing areas are consistently maintained to a professional standard
• Assist with visitor management processes, including issuing and tracking security and access passes
• Liaise with Building Management and security teams regarding operational issues
• Log and track maintenance requests for cleaning, repairs, and other operational needs to ensure a seamless workplace experience
• Maintain shared spaces such as kitchens, meeting rooms, and utility areas, ensuring they are clean, stocked and functional
• Monitor and restock daily amenities, including food, beverages, and pantry supplies
• Respond promptly to inquiries and requests from the Office Experience inbox
• Assist with procurement and stock control of office supplies, corporate stationery and food and beverage
• Provide administrative support, including bulk photocopying, binding, large mailouts and ad hoc tasks as required
• Support expense management processes and assist in preparing presentations for office meetings
• Assist with additional tasks and requests to ensure the office operates smoothly and efficiently
• Provide backup for other Office Experience team members as needed

What You'll Bring

• Demonstrated experience in a customer-service focused role such as reception, office administration, hospitality, retail or similar
• A strong focus on delivering excellence in service, with a commitment to enhancing employee and client experiences
• Intermediate skills in Microsoft Suite (Outlook, PowerPoint, Excel and Word)
• Sound organisational skills, with the ability to prioritise tasks and manage competing deadlines effectively
• Strong interpersonal and communication skills
• A proactive, solution-oriented mindset, demonstrating accountability and adaptability in carrying out a wide range of responsibilities
• Team player with a strong willingness to assist others

Who You'll Work With

Internal Stakeholders

• ANZ Office Experience Team
• ANZ Operations Cohort
• ANZ IT Team

External Stakeholders

• BCG Suppliers
• BCG Clients and Contractors

Additional info

Diversity of thought, background, and experience is a core part of our BCG values and is key to how we deliver value to clients.

We are committed to fostering a diverse, and inclusive environment where everyone feels valued, connected, empowered to be themselves and contribute to their fullest potential.

Applications are encouraged from people of all backgrounds, including Indigenous Australians, individuals with disability, those from culturally or linguistically diverse backgrounds, LGBTIQA+ individuals, women, and gender-diverse individuals.

We want to make sure everyone experiences a positive, barrier-free recruiting process. Please reach out to Georgina Warren ([e-mail]) at any stage if you require additional support or adjustments to assist you with your experience including support in submitting your application, providing identity documents, or attending a job interview. This includes any specific support for transgender and gender-diverse individuals.

BCG’s efforts toward diversity, and inclusion are recognised locally and globally: BCG Australia and New Zealand hold a WGEA Employer of Choice for Gender Equality citation and are awarded the Australian Workplace Equality Index Gold award for LGBTQIA+ inclusion.

Boston Consulting Group is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity / expression, national origin, disability, protected veteran status, or any other characteristic protected under national, provincial, or local law, where applicable, and those with criminal histories will be considered in a manner consistent with applicable state and local laws. BCG is an E - Verify Employer. For more information on E-Verify, see the note above.