Office Assistant

CS Air Pty Ltd; Mittagong; On-site; AUD 30,000 - 60,000; Part time

Job summary

A local refrigeration and air-conditioning company is seeking a part-time Administrative employee. The role involves providing administrative support, maintaining booking systems, managing appointments, and ensuring excellent customer service. Key skills required include customer service, communication, and proficiency in Microsoft Office. Experience is not mandatory as training will be provided.

Qualifications

• Fantastic customer service skills are essential.
• Excellent verbal and written communication skills are required.
• Confident and professional phone manner is necessary.

Responsibilities

• Understand the skills of field technicians to dispatch them appropriately.
• Maintain and update client booking systems.
• Manage job progress through all stages.
• Call customers to schedule appointments.
• Perform data entry and invoicing tasks.

Skills

Customer service skills

Verbal and written communication skills

Proficiency in Microsoft Office

Ability to multitask

Job description

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CS Air is a local Refrigeration and Air-conditioning company based in the Southern Highlands, with our office/warehouse located in Mittagong.

CS Air are currently seeking a part time employee to fill an administrative position within the company. The Administrative role is the initial contact to clients, technicians, and suppliers, and plays a vital customer service role through providing administrative support to all members of the team at CS Air.

The role includes but is not limited to:

• Understand the skills, strengths and weaknesses of the field technicians so as to dispatch field technicians in relation to the job opportunity and ability of the technician.
• Maintain and update client booking systems and databases.
• Manage and organise job progress through all stages until complete.
• Ensure messages are received and follow up as appropriate.
• Call customers to schedule service and maintenance appointments.
• Monitoring emails, responding or delegating where necessary.
• Data Entry.
• Invoicing and following up on overdue accounts.
• Ordering.
• Call suppliers for pricing on parts.
• Maintain a clean and tidy office/warehouse.
• Perform other duties as assigned.

Skills Required:

• Possess fantastic customer service skills.
• Excellent verbal and written communication skills.
• Ability to learn internal databases and other computer systems and use these with a high degree of accuracy.
• Confident and professional phone manner.
• Ability to learn fast.
• Highly motivated.
• Ability to multitask.
• Proficient use of the computer, keyboard functions and Microsoft Office

Experience is not essential as on the job training will be provided.

The hours required are Monday to Friday 8am – 2.30pm. (30hrs per week, with 30 min unpaid break each day)

For more information or to apply please contact us or send your resume to [emailprotected]

Unlock job insights

Salary match Number of applicants Skills match

Your application will include the following questions:

• Which of the following statements best describes your right to work in Australia?
• How many years\' experience do you have as an Administration Role?
• Which of the following Microsoft Office products are you experienced with?
• Do you have customer service experience?
• Which of the following accounting packages are you experienced with?
• Do you have data entry experience?
• What\'s your expected annual base salary?
• What\'s your preferred work type?

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