Offender Services Manager

Corrections Victoria; Melbourne; On-site; AUD 140,000 - 190,000; Full time

Job summary

Corrections Victoria in Melbourne seeks an Offender Services Manager to lead a large, diverse team at Dame Phyllis Frost Centre, shaping services for women in custody and driving better outcomes.

Reporting to the General Manager, you will oversee strategic and operational leadership across therapeutic and non-therapeutic services, coordinate program delivery, and strengthen partnerships with internal teams and external providers to deliver safer, rehabilitative services.

Qualifications

• Experience building and leading a multidisciplinary team.
• Experience delivering offender management programs in a correctional context.

Responsibilities

• Provide strategic and operational leadership across therapeutic and non-therapeutic services.
• Coordinate service delivery and program quality across internal and external partners.
• Act as key liaison for therapeutic interventions and chair weekly case planning panels.

Skills

Multidisciplinary team leadership

Offender management program delivery (

Education

Tertiary qualification in a relevant discipline

Job description

3d ago , from Corrections Victoria Prison Officer Positions

• Lead a large, diverse team supporting women in custody and better service outcomes
• Join the DPFC Executive Management Team and shape strategic and operational service delivery
• Strengthen partnerships, improve services and turn complexity into meaningful change

You do not need to have worked in Offender Services to make a difference in this role.

We are looking for a leader who can bring people together, exercise sound judgement and improve how services work together. Your experience may come from operations, programs, case management or another relevant environment.

As Offender Services Manager at the Dame Phyllis Frost Centre (DPFC), you will lead a large and diverse team and influence services that shape the daily experience, rehabilitation and future outcomes of women in custody. This is an opportunity to broaden your executive experience, strengthen partnerships and drive improvement across a complex service environment.

About the business unit

The Corrections and Justice Services group helps deliver a safe, secure and rehabilitative corrections system. The Dame Phyllis Frost Centre (DPFC) is a maximum-security facility for women located in Ravenhall.

About the role

Reporting to the General Manager, the Offender Services Manager provides strategic and operational leadership across a broad portfolio of therapeutic and non-therapeutic services.

You will lead service coordination, support program quality and integrity, and strengthen collaboration across operational teams, specialist services, external providers and community stakeholders.

Some of your duties will include:

• acting as the key point of contact for therapeutic interventions at the location and chairing the weekly Case Planning Review Panel
• managing and coordinating non-therapeutic programs, including chaplaincy, cultural, recreational, transitional, orientation, parenting and wellbeing programs
• coordinating interdependencies across relevant projects and ensuring program and service deliverables, risks and issues are effectively communicated across stakeholders, including Corrections Victoria

To learn more about this role before applying, please read the attached position description.

About you

To be successful in this role, you will have:

• Demonstrated experience in building and leading a multidisciplinary team.
• Experience in the delivery of contemporary offender management programs/interventions in a correctional context

Qualifications/requirements

A tertiary qualification in an appropriate discipline is highly desirable. Demonstrated skills and experience in human services, community development, welfare practice, education or related fields are highly regarded.

IMPORTANT INFORMATION:

CHILD SAFE STATEMENT OF COMMITMENT:

The Department of Justice and Community Safety is committed to the safety and wellbeing of children and young people. We seek to prevent harm of any kind impacting children and young people and have zero tolerance for racism, child abuse and inequality. Children and young people's rights, relationships, identity, and culture must be recognised and respected, their voices heard, and their concerns acted upon. We aim to foster a culturally safe, child safe and child friendly environment for all children and young people we have contact with, deliver services to, or are impacted by our work.