OE Customer Service Supervisor

Autopacific Group; City of Melbourne; On-site; AUD 85,000 - 110,000; Full time

Benefits offered by this job

Staff discounts

Paid parental leave

On-site parking

Permanent role - Monday-Friday

Job summary

The Autopacific Group is seeking a Customer Service and Sales Support Supervisor to lead the front-line team across the OE customer portfolio. You will manage customer relationships, coordinate with internal stakeholders and drive improvements that enhance the customer experience and sales outcomes.

Based in Australia, Victoria, you will coach the customer service team, develop product knowledge, and implement efficient processes while maintaining a proactive, solutions-focused culture and a

Qualifications

• Experience leading a customer service or sales support team.

Responsibilities

• Actively manage, coach and lead the customer service team to deliver quality customer experience.

Skills

Leadership

Customer service

Stakeholder management

Process improvement

Tools

MS Office (Word/Excel)

Syteline ERP

Job description

Proactive and professional, we are looking for a Customer Service and Sales Support Supervisor who will play a pivotal role in supporting the sales process and enhancing the customer experience across the OE customer portfolio.

A natural leader with a common-sense approach, you are passionate about building a strong, customer-focused team that keeps raising the standards in delivering excellent customer service. Highly visible and influential across our business, you understand that managing customer relationships and internal stakeholders is paramount, not just a peripheral task but a central component that will drive successful outcomes for the team, business and customers but also creates an environment where challenges are met with solutions.

Working closely with teams cross-functionally across Australia and NZ, you will utilise your strong understanding of the manufacturing process, organisational skills and technical expertise, to drive improvements and efficiencies that support business strategy.

People Management

actively manage, coach and lead the customer service team to deliver quality customer experience and achieve KPI’s and business strategy objectives

Customer Care/Support

provide front-line support and continually develop knowledge of products, price lists and services

Operational efficiency

identify and implement procedures that improve operational efficiency and support service expectations

Your proven ability to foster a positive and safe working environment will ensure a seamless customer and team experience.

What we are looking for

You take pride in providing a great customer experience and recognise the value in developing strong relationships. Approachable and hands-on you understand the intricacies of building process, and having the team play a part in moving the business and customers forward.

What will you bring?

Demonstrated background in a similar customer/sales support manager role with Automotive Aftermarket Retail advantageous

Working knowledge of OE automotive or spare parts industry

Solid leadership abilities with a track record of developing, building and mentoring a team along with working on multiple projects

Demonstrated aptitude to understand and convey technical information in a simple manner

Proficient in MS Office suite (Word/Excel), working knowledge of Syteline ERP would be advantageous

Customer-centric with a solution focus approach

Natural curiosity, a sense of humour, and a proactive approach

What’s in it for you?

Work with an industry leader and subsidiary of ASX listed Amotiv Limited, one of Australia’s leading conglomerates of automotive aftermarket product brands

Competitive salary and employee benefits including staff discounts, paid parental leave

On-site parking, Permanent role - Monday-Friday

A chance to work across a group of businesses that are at the forefront of their industryand technology

Open and collaborative culture and management style with strong team environment