Nurse Unit Manager Consumer Engagement Team/Patient Advocate

Department of Health; Darwin; On-site; AUD 160,000 - 179,000; Full time

Job summary

Department of Health in Darwin is recruiting for a Nurse Unit Manager in the Consumer Engagement Team. The role leads initiatives in consumer engagement, patient advocacy and complaints handling across Royal Darwin and Palmerston Hospitals, driving culturally responsive, person-centred care.

Selection will be at SP1 or N6 level depending on qualifications and experience. The successful candidate will work with executives, clinicians and community stakeholders to promote patient rights,

Responsibilities

• The Consumer Engagement Manager provides strategic leadership for consumer engagement, patient advocacy and complaints management across Royal Darwin and Palmerston Hospitals.
• The role works with executive leaders, clinicians and community stakeholders to ensure consumer perspectives inform service planning, delivery and evaluation.

Job description

Nurse Unit Manager Consumer Engagement Team/Patient Advocate

Ongoing (Permanent) - Full Time

Closes: 04/11/2026

Senior Professional Officer 1 - Remuneration Package $160,413 - $178,993 (including salary $136,380 - $152,357)
Nurse Level 6 - Remuneration Package $175,979 - $182,947 (including salary $149,765 - $157,329)

Vacancy Number:

012550

Agency:

Department of Health

Number of Vacancies:

1

Work Unit

General Services

Location:

Darwin

Primary Objective:

The Consumer Engagement Manager provides strategic leadership for consumer engagement, patient advocacy and complaints management across Royal Darwin and Palmerston Hospitals. Working closely with executive leaders, clinicians and community stakeholders, the position promotes the rights, interests and experiences of patients, families and carers, ensuring consumer perspectives inform service planning, delivery and evaluation. The role leads the Consumer Engagement Team to strengthen culturally responsive, inclusive and person-centred care for the diverse Northern Territory community. Through management of complex consumer issues and strategic advice, the position drives quality improvement, service excellence and positive consumer experiences across Royal Darwin and Palmerston Hospitals. Selection will be made at SP1 or N6 level depending on the qualifications and experience of the successful applicant.

Special Instructions:

Aboriginal applicants will be granted priority consideration for this vacancy.

Contact:

Maree McHarg on 08 8922 8841 or [e-mail]

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