Non Clinical Assessor

The Royal Melbourne Hospital; Melbourne; On-site; AUD 60,000 - 80,000; Full time

Benefits offered by this job

Meaningful Work

Career Growth

Supportive Culture

Innovation

World-Class Excellence

Salary packaging up to $12,000 tax‑f​r

Onsite parking

Job summary

The Royal Melbourne Hospital's Aged Care Assessment team is seeking a Home Support Assessor to help older people access support and services to live well at home and in the community.

You will complete non-clinical assessments in homes, by phone or via telehealth, using the Integrated Assessment Tool and develop individualised support plans to connect clients with My Aged Care services under supervision.

Qualifications

• Holds a minimum Cert IV qualification in aged care/community services or related experience.
• Experience in aged or community care with assessment-based work.
• Strong person-centred assessment skills to empower consumers.

Responsibilities

• Provide respectful support in clients' homes, by phone or telehealth.
• Complete the IAT to capture needs and plan services.
• Develop individualised support plans reflecting goals and preferences.
• Assist consumers to identify services via My Aged Care.
• Seek guidance from senior clinical staff as required.

Skills

Empathy

Communication

Time management

Autonomy

Assessment skills

IT skills

Driver's licence

Education

Cert IV in aged care / community services

Tools

Microsoft Office

Job description

Join the Royal Melbourne Hospital's Aged Care Assessment team and help older people access the support and services they need to live well at home and in their community.

As a Home Support Assessor, you will complete non-clinical assessments with older people in their homes, by phone or via telehealth to determine eligibility for the Commonwealth Home Support Programme (CHSP) and connect them with appropriate aged care services.

Working alongside consumers, you will gather information using the Integrated Assessment Tool (IAT), develop individualised support plans based on their goals, strengths and preferences, and help identify suitable services through My Aged Care. You will work under the supervision of experienced clinical staff, with guidance and support to build your skills and complete the required training.

Key Accountabilities

• Provide respectful and courteous support to older people in their homes, by phone or via telehealth.
• Complete the Integrated Assessment Tool (IAT) with consumers to capture relevant information about their needs.
• Develop individualised support plans that reflect each consumer's goals, strengths and preferences. Document support plans and assist consumers to identify suitable services using the My Aged Care Service Finder.
• Seek guidance and elevate concerns to senior clinical staff as required.
• Work under the supervision of a Grade 3 Allied Health Professional or Grade 4 Nurse.

About you

You are a diligent, empathetic, and driven individual who is motivated by their passion to assist and support the older members of the community.

• Holds a minimum Cert IV qualification in aged care/ community services or a related field or has demonstrated experience working in a related area.
• Has demonstrated experience working in the aged or community care sector in an assessment-based role
• Applies person centred assessment skills which demonstrate a passion and authenticity to empower the consumer
• Has the ability to manage time effectively and work autonomously
• Has experience utilising and implementing reablement strategies with consumers
• Possesses advanced IT skills with previous experience working across multiple platforms (Microsoft Office Suite).
• Maintains a current unrestricted Australian driver's licence

Benefits of Working at RMH

• Meaningful Work
  Make a real difference in the lives of patients, families and our community.
• Career Growth
  Access learning, development, and diverse career opportunities.
• Supportive Culture & Belonging
  Join in a diverse and values-led organisation built on kindness, collaboration and inclusion.
• Innovation
  Help shape the future of healthcare through research, technology and new models of care.
• World-Class Excellence
  Work alongside leading healthcare professionals at one of Australia's premier public hospitals, within the Parkville Precinct—one of the world's leading biomedical and research precincts.
• Enjoy great employee benefits
  Salary packaging of up to $12,000 tax free and generous leave entitlements, including additional annual leave and a monthly accrued day off for eligible full-time staff (role/EBA dependent).
• Work in the Parkville Precinct
  Work in the Parkville precinct with excellent public transport, onsite parking options and access to staff health services.

Interviews may commence as applications are received. Early applications are encouraged as the role may close once filled.

All appointments are made subject to a satisfactory Criminal History Record Check and satisfactory Working With Children Check.

The RMH is committed to creating a culturally safe environment as a collective responsibility. We draw on our principles of self-determination, equity, accountability, and shared learning to create a culturally responsive health system that challenges how we strive for continuous quality improvement to meet the expectations of the communities and patients we serve.

RMH is a child safe organisation, committed to upholding the rights, safety, and wellbeing of children and young people in line with the Child Safe Standards .

As a leader in healthcare, we recognise the need to foster a culture of equity, inclusion, and belonging. We encourage people of all backgrounds, identities, and abilities to apply, and will provide adjustments to support equitable participation.