Night Guest Service Agent

Minor International; City of Melbourne; On-site; AUD 50,000 - 60,000; Full time

Job summary

A leading hospitality company in Melbourne is seeking a reliable Night Guest Service Agent for overnight shifts. This full-time position involves managing guest check-ins and requests, ensuring security, and maintaining reporting procedures. Ideal candidates have a background in front office or customer service, strong problem-solving skills, and the ability to work independently. A rewarding package and opportunities for career growth are offered.

Benefits

Career growth programs

50% off stays at Minor Hotels

International accommodation discounts

Cashback and discounts at retailers

Exclusive health insurance offers

Generous leave packages

Qualifications

• Previous front office or customer service experience, preferably in hospitality.
• Strong problem-solving skills and ability to work independently.
• Professional, friendly, and guest-focused approach.

Responsibilities

• Manage check-ins, check-outs, and guest enquiries during night shifts.
• Handle guest requests, complaints, and emergencies with professionalism.
• Monitor hotel security and safety for guests and staff.

Skills

Customer service experience

Problem-solving skills

Communication skills

Ability to work independently

Knowledge of hotel PMS systems

Tools

Opera

Job description

Company Description

Minor Hotels is one of Australasia’s largest accommodation providers, managing over 70 properties in the region and a global portfolio of 560 properties across more than 58 countries. Our brands, Anantara, Avani, Oaks, NH Hotels, NH Collection, nhow, and Tivoli, span six continents, including Asia Pacific, the Middle East, Africa, the Indian Ocean, Europe, and South America. Joining Minor means partnering with a diverse, expanding global organisation offering boundless opportunities to thrive and succeed.

Our people are the heart of our success, and we are committed to investing in your skills to support your career growth and advancement. You’ll feel valued as part of a tight-knit team, united in delivering exceptional guest experiences and thriving in a company dedicated to fostering an outstanding workplace culture.

Job Description

We’re looking for a reliable and customer-focused Night Guest Service Agent to join our team at Oaks Melbourne on Market Hotel. This full-time position is responsible for providing exceptional service during overnight shifts, ensuring guests have a safe, seamless, and enjoyable stay.

Key responsibilities:

• Manage check-ins, check-outs, and guest enquiries during night shifts
• Handle guest requests, complaints, and emergencies with professionalism
• Monitor hotel security and safety, ensuring a secure environment for guests and staff
• Maintain accurate night audit and reporting procedures
• Assist with administrative duties and reservations as required
• Collaborate with the front office team to ensure smooth operations

Qualifications

What we’re looking for:

• Previous front office or customer service experience (hospitality preferred)
• Strong problem-solving skills and ability to work independently
• Excellent communication and interpersonal skills
• Professional, friendly, and guest-focused approach
• Ability to work overnight shifts, including weekends and public holidays
• Knowledge of hotel PMS systems (Opera experience an advantage)

Additional Information

At Minor Hotels, we value our people as the heart of our success. Joining Minor means, you’ll enjoy a rewarding package designed to support your professional growth, wellbeing, and work-life balance:

• Career Growth:Learning and developmentprograms to boost your career.
• Exclusive Hotel Deals: 50% off stays at Minor Hotels in Australasia; 20% off for friends and family.
• Global Perks:International accommodation discounts across our hotel brands.
• Retail Rewards: Cashbackand discountsat 400+ top retailers in AU/NZ.
• Experiences: Discounted entertainment and activities.
• Banking and Insurance:Exclusive health insurance offers and workplace banking benefits.
• Generous Leave: Parental and birthday leave.
• Wellness Boost: EAP and tailored wellness support

Our people drive the success of our business; We are a dynamic organisation dedicated to delivering exceptional guest experiences. We invest in your skills and foster a workplace culture that celebrates innovation, collaboration, and personal growth.

Currently, we are only accepting applications from candidates who have working rights within Australia or New Zealand.