Night Front Office Lead Luxury Hotel with Staff Perks

Stamford Plaza Sydney Airport; Brisbane; Sur place; AUD 60 000 - 80 000; Plein temps

Avantages offerts par ce poste

Uniforms and Laundry

Free staff meals

Food & beverage discounts

Résumé du poste

Stamford Plaza in Brisbane, part of Stamford Hotels and Resorts, seeks a Night Manager to lead overnight Front Office operations, focusing on Night Audit and End of Day procedures. You will ensure accurate documentation, guest service excellence and coordination with related departments.

The role requires Night Audit experience, Opera Cloud familiarity, and strong communication and attention to detail to maintain security and service standards overnight.

Qualifications

• Experience with Night Audit procedures and hotel PMS.
• Proficiency in Microsoft Excel, Word, Outlook.
• First Aid certification or willingness to obtain one.

Responsabilités

• Lead overnight Front Office operations and supervise staff.
• Carry out Night Audit and End of Day procedures with accurate records.
• Handle guest requests, inquiries and complaints professionally.
• Manage overnight room service orders, charges and standards.
• Prepare and distribute Daily Duty Logs, incident reports and handovers.
• Conduct property and security walks and ensure safety of areas.
• Coordinate with Front Office, Housekeeping and Maintenance for continuity.
• Monitor VIP movements, events and local attractions for guests.

Connaissances

Night Audit

Opera Cloud

Excel

First Aid

Communication

Attention to detail

Independent work

Outils

MS Office

Description du poste

Perfectly located on the banks of the river and a stones throw to the Botanic Gardens, the Stamford Plaza is Brisbane’s finest 5 star luxury Hotel. Our unique location is second to none in the Brisbane market, with all 252 guest rooms featuring stunning river views. The Hotel houses eight magnificent function rooms used tohold an array ofCorporate, Special Events & Weddings and additionally hosts a variety of busy food and beverage outlets. To find out more about us and to see what we have to offer please visit our website: www.stamford.com.au/spb .

About the Role

We are currently seeking a Night Manager to join our amazing team in the Front Office Department. Reporting to the Front Office Manager, you will ensure the smooth and effective operation of the Front Office Department with particular focus on Night Audit and End of Day procedures.

Duties and Responsibilities

• Support the Night Manager in leading and supervising overnight hotel operations, and assume responsibility for the shift when delegated or required.
• Carry out Night Audit and End of Day procedures, ensuring all financial, operational, and supporting documentation is accurate and submitted on time.
• Handle guest requests, enquiries, and complaints appropriately providing welcoming, professional, and courteous service
• Assist with hotel operations and respond calmly and effectively to any emergency, safety concern, or operational issue that occurs overnight.
• Manage the overnight room service operation, including receiving and processing orders, coordinating preparation and delivery, accurately posting charges, and maintaining the hotel's service, hygiene, and food-safety standards.
• Prepare and distribute Daily Duty Logs, incident reports, comprehensive shift handovers and other operational communications to the required standard and within the appropriate timeframes.
• Perform regular property and security walks, ensuring all areas of the hotel are safe and secure, conducting full lock-up procedures.
• Liaise effectively with Front Office, Housekeeping, Maintenance, and other departments to maintain operational continuity.
• Ensure the Front Office maintains a professional standard and remains up to date with VIP guest movements, hotel events, local attractions, and activities.
• Maintain high standards of communication, accuracy, and attention to detail across all reports, records, and correspondence.
• Ensure compliance with hotel policies and procedures, workplace health and safety requirements, emergency protocols, and security standards.

Skills and Experience

• A minimum of one year of experience in a similar Front Office Leadership role.
• Demonstrated experience with Night Audit procedures and hotel property management systems, with Opera Cloud experience preferred.
• Competency using Microsoft Excel, Word and Outlook.
• A current First Aid Certificate, or a willingness to obtain one upon appointment if not already held.
• Excellent written and verbal communication skills when dealing with guests, management, and team members.
• A high level of attention to detail and accuracy, particularly when completing financial, operational, incident, and security documentation.
• Ability to work independently while escalating significant issues appropriately and maintaining effective communication with relevant departments and senior management

ulture and Benefits

Our 'Knight's Head' Logo is conceived from our founder Sir Stamford's family crest and symbolises the strength and unity of our members within the company. We believe our people are our greatest asset and we therefore strive to reward, retain and develop passionate and success-orientated professionals at all levels. As a team member with us you can expect to receive;

• Great career opportunities and progression within the company
• Uniforms and Laundry
• Free staff meals
• Food & beverage discounts in all F&B outlets within the Hotels

How to Apply

If you believe you have the drive, skills and experience to succeed in this role please Apply now!

We thank you in advance for your interest in this position, however only shortlisted candidates will be contacted for an interview.

The successful applicant must hold or be willing to obtain a National Police Clearance andwill be required to participate in vaccination prior to commencement

You must be an Australian Resident to apply or have Visa Rights to work in Australia.

Stamford Hotels & Resorts is an Equal Opportunity Employer.

#spb

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Questions

• Are you currently authorised to work in Australia?
• Please indicate if you have experience in Opera Cloud?
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• When would you be available to start?
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