Night Duty Manager - Lead 24/7 Front Office Excellence

Affinity Migration Group Pty; Ballarat; On-site; AUD 77,000 - 80,000; Full time

Job summary

Pro-Invest Hotel Operating 7 Pty Ltd is seeking a Night Duty Manager to lead the guest-focused team at Holiday Inn Express Newcastle, NSW. You will oversee front office operations and drive service excellence across a 24-hour schedule, including nights, holidays, and weekends.

The role requires strong leadership, the ability to manage guest feedback, and a focus on achieving revenue targets while maintaining boutique service levels.

Qualifications

• Experience in a similar role with front office leadership is essential.
• Hands-on leadership during peak times is required.
• Ability to motivate and support a boutique hotel team.

Responsibilities

• Lead and support a service-focused team to run day-to-day operations.
• Develop the team with inductions, ongoing training, delegation and feedback.
• Communicate standards, policies, rates, packages and hotel information; monitor consistency.

Skills

FO hotel leadership

Hands-on leadership

Team player

Work under pressure

Revenue targets

Job description

Pro-Invest Hotel Operating 7 Pty Ltd is seeking a Night Duty Manager to lead the guest-focused team at Holiday Inn Express Newcastle, NSW. You will oversee front office operations and drive service excellence across a 24-hour schedule, including nights, holidays, and weekends.

The role requires strong leadership, the ability to manage guest feedback, and a focus on achieving revenue targets while maintaining boutique service levels.