Night Caretaker / Guest Service Agent

Oaks Hotels, Resorts & Suites; Gold Coast City; On-site; AUD 32,000 - 35,000; Part time

Benefits offered by this job

Career growth

Hotel deals

Global hotel perks

Retail discounts

Wellness support

Parental leave

Birthday leave

Job summary

Oaks Gold Coast Calypso Plaza Suites is seeking a part-time Night Caretaker to deliver exceptional guest service while maintaining a secure and welcoming environment overnight. You will be the main point of contact for guests, handling late arrivals, check-ins, and inquiries, and ensuring presentation and safety throughout the night.

The role combines guest services, front office support and property monitoring with a focus on confidentiality and professional conduct.

Qualifications

• Experience in hotel operations or guest-facing roles.
• Excellent communication and interpersonal skills.
• Strong computer literacy and reservation systems.
• Willing to work overnight, weekends and public holidays.
• Polished presentation and professionalism.
• Ability to handle multiple priorities during overnight operations.

Responsibilities

• Provide a warm and professional welcome to guests during overnight hours.
• Manage late arrivals, departures and guest enquiries with clear communication.
• Process reservations, check-ins/check-outs and guest account transactions with confidentiality.
• Monitor the property at night ensuring security, cleanliness and presentation.
• Carry out housekeeping and cleaning tasks in common areas.
• Respond to guest requests and emergencies to ensure a safe experience.
• Complete nightly tasks and reporting within required timeframes.
• Report maintenance, safety or operational issues identified during the shift.

Skills

Guest service

Communication

Computer skills

Attention to detail

Overnight shifts

Tools

PMS software

Job description

Minor Hotels is one of Australasia’s largest accommodation providers, managing over 70 properties in the region and a global portfolio of 640 properties across more than 66 countries. Our brands, Anantara, Avani, Oaks, NH Hotels, NH Collection, nhow, and Tivoli, span six continents, including Asia Pacific, the Middle East, Africa, the Indian Ocean, Europe, and South America. Joining Minor means partnering with a diverse, expanding global organisation offering boundless opportunities to thrive and succeed.

Our people are the heart of our success, and we are committed to investing in your skills to support your career growth and advancement. You’ll feel valued as part of a tight-knit team, united in delivering exceptional guest experiences and thriving in a company dedicated to fostering an outstanding workplace culture.

Job Description

Oaks Gold Coast Calypso Plaza Suites are looking for a part-time Night Caretaker who is passionate about providing exceptional guest service and maintaining a safe, secure and welcoming environment throughout the night.

As the Night Caretaker, you will be the primary point of contact for guests during overnight hours. Combining customer service, front office support and property monitoring responsibilities, you will ensure guests enjoy a comfortable stay while maintaining the presentation, security and smooth operation of the property. Your positive attitude, reliability and attention to detail will help create memorable guest experiences at any hour.

Key Responsibilities Include

• Provide a warm and professional welcome to guests, managing late arrivals, departures and guest enquiries throughout the overnight period.
• Maintain clear and courteous communication with guests, colleagues and stakeholders, providing prompt assistance and resolving issues efficiently.
• Accurately process reservations, check-ins, check-outs and guest account transactions while ensuring strict confidentiality of guest information.
• Monitor the property throughout the night, maintaining security, cleanliness and presentation standards across designated areas.
• Carrying out general housekeeping and cleaning tasks in common areas.
• Respond proactively to guest requests, concerns and emergencies, ensuring a safe and positive guest experience at all times.
• Complete nightly operational tasks, reporting requirements and administrative duties accurately and within required timeframes.
• Reporting any maintenance, safety, or operational issues identified during the shift.

Shift Details (subject to change)

• Rotating roster across Monday to Sunday
• Overnight shifts scheduled within 10:00pm to 7:00am
• Immediate start available

Hourly Rates (excluding superannuation)

• Monday - Friday: $27.97 per hour + penalties
• Saturday: $34.96 per hour + penalties
• Sunday: $41.96 per hour + penalties

Qualifications

• Demonstrated background in hotel operations, hospitality, customer service or a similar guest-facing environment.
• Exceptional communication and interpersonal skills, with the ability to remain professional and composed when handling guest enquiries and concerns.
• Strong computer literacy and the ability to learn and utilise property management and reservation systems effectively.
• A proactive and service-focused approach, with a commitment to delivering outstanding guest experiences and resolving issues efficiently.
• High attention to detail and the ability to work independently while managing multiple priorities during overnight operations.
• Maintains a polished and professional presentation and is fully committed to working overnight, weekend and public holiday shifts as required

Additional Information

At Minor Hotels, we value our people as the heart of our success. Joining Minor means, you’ll enjoy a rewarding package designed to support your professional growth, wellbeing, and work-life balance:

What We Offer

• Career Growth: Learning and development programs to boost your career.
• Exclusive Hotel Deals: 50% off stays at Minor Hotels in Australasia; 20% off for friends and family.
• Global Perks: International accommodation discounts across our hotel brands.
• Retail Rewards: Cashback and discounts at 400+ top retailers in AU/NZ.
• Experiences: Discounted entertainment and activities.
• Banking and Insurance: Exclusive health insurance offers and workplace banking benefits.
• Generous Leave: Parental and birthday leave.
• Wellness Boost: EAP and tailored wellness support.

Our people drive the success of our business; We are a dynamic organisation dedicated to delivering exceptional guest experiences. We invest in your skills and foster a workplace culture that celebrates innovation, collaboration, and personal growth.

Currently, we are only accepting applications from candidates who have working rights within Australia or New Zealand.