NHS Patient Transport Call Handler | Flexible Hours

Yorkshire Ambulance Service NHS Trust; Wakefield; On-site; AUD 40,000 - 59,000; Full time

Benefits offered by this job

27 days annual leave

Contributory Pension

Car lease and salary sacrifice schemes

Employee assistance and counselling

Job summary

Yorkshire Ambulance Service NHS Trust is seeking an approachable Call Handler in Wakefield to coordinate NHS-funded patient transport. You will talk with patients, carers and health professionals to arrange journeys and input details accurately into our booking system.

You will follow a set of questions to ensure the right transport is arranged, while remaining polite and professional. The role involves working in a contact centre with a rota that includes weekends and public holidays.

Qualifications

• Must be able to talk with patients, carers and healthcare professionals.
• Be polite, professional and eager to make the caller's experience pleasant.

Responsibilities

• Speak to patients, carers and healthcare professionals to arrange journeys.
• Accurately record information into our booking system.
• Ask callers the set questions to determine the right transport needs.

Skills

IT proficiency

Job description

Yorkshire Ambulance Service NHS Trust is seeking an approachable Call Handler in Wakefield to coordinate NHS-funded patient transport. You will talk with patients, carers and health professionals to arrange journeys and input details accurately into our booking system.

You will follow a set of questions to ensure the right transport is arranged, while remaining polite and professional. The role involves working in a contact centre with a rota that includes weekends and public holidays.