Network Operations Manager - Fed Gov

Singtel Group; Sydney; Hybrid; AUD 180,000 - 270,000; Full time

Benefits offered by this job

Flexible working

Office facilities on campus

Employee discounts

Parental leave program

Wellbeing support

Job summary

Optus is seeking a senior leader to manage Federal Government network operations, delivering Managed Network Services with proactive monitoring and rapid incident resolution. You will lead Tier 2/3 engineers, drive automation-first initiatives, and act as the principal escalation authority for critical incidents.

The role focuses on building a secure, scalable operations capability with strong governance, achieving top-tier service outcomes for government clients within a regulated environment.

Qualifications

• NV1/NV2 Federal Government security clearance or eligibility to obtain and maintain the required security clearance.
• Minimum 12 years' technical specialist or engineering experience within large-scale, ITIL-aligned managed services or network operations environments.
• Extensive leadership experience leading large, multi-disciplinary technical teams in complex enterprise environments.
• Deep technical expertise across network engineering, service assurance, incident management, observability, and operational service delivery.
• Demonstrated success driving operational transformation through automation, AI-led operations, proactive monitoring, and intelligent event management.
• Experience working within Federal Government or highly regulated environments with security, compliance, and governance requirements.

Responsibilities

• Lead and develop a high-performing team of Tier 2 and Tier 3 Network Engineers, driving technical excellence and accountability across Federal Government network operations.
• Own the delivery and service assurance of Managed Network Services, ensuring proactive monitoring, rapid incident resolution, strong governance, and achievement of SLAs.
• Drive the transformation to intelligence-led, automation-first operations leveraging automation, AI, and observability capabilities to improve reliability and resolution times.
• Act as the senior technical escalation authority for critical incidents and major service events, providing clear communication to customers and stakeholders.
• Build and maintain a secure, compliant, and scalable Federal Government operations capability, ensuring engineering standards, security obligations, and service requirements are met.
• Influence strategic roadmaps by partnering with Product, Network, Security, Client Delivery, and vendor teams to enhance service performance and customer outcomes.

Skills

Stakeholder management

Team leadership

Network engineering

Automation & AI

Observability

Incident management

Job description

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Optus is an Australian telecommunications company, delivering more than 11 million services to our customers every day across mobile, broadband and digital solutions.

The Manager Network Operations, Federal Government is a senior leadership role responsible for the delivery, performance, and continuous improvement of Managed Network Services for Federal Government customers. Leading a team of Tier 2 and Tier 3 Network Engineers, the role drives the transition to proactive, intelligence-led, and automation-first operations, ensuring high levels of service reliability, operational excellence, and customer satisfaction.

As the senior technical and operational escalation point, the role works closely with customers, internal stakeholders, and technology partners to improve service performance, accelerate issue resolution, and strengthen customer experience. The position is accountable for building operational capability across network engineering, service management, security, and automation while delivering measurable business and customer outcomes.

This role requires you to be an Australian citizen and hold, or be eligible to obtain and maintain, an NV1 security clearance.

What You'll Do

• Lead and develop a high-performing team of Tier 2 and Tier 3 Network Engineers, driving technical excellence, capability uplift, and a culture of accountability across Federal Government network operations.
• Own the delivery and service assurance of Managed Network Services, ensuring proactive monitoring, rapid incident resolution, strong operational governance, and achievement of customer SLAs and performance targets.
• Drive the transformation to intelligence-led, automation-first operations, leveraging automation, AI, and observability capabilities to improve service reliability, reduce manual effort, and accelerate resolution times.
• Act as the senior technical escalation authority for critical customer incidents, complex network issues, and major service events, providing leadership and clear communication to customers and stakeholders.
• Build and maintain a secure, compliant, and scalable Federal Government operations capability, ensuring engineering standards, security obligations, and service requirements are consistently met.
• Influence strategic roadmaps and stakeholder outcomes by partnering with Product, Network, Security, Client Delivery, and vendor teams to enhance service performance, improve customer experience, and drive continuous innovation.

What You Bring

• NV1/NV2 Federal Government security clearance, or eligibility to obtain and maintain the required security clearance, combined with strong stakeholder management skills and the ability to build high-performing teams, drive capability uplift, and deliver strategic outcomes.
• Minimum 12 years' technical specialist or engineering experience within large-scale, ITIL aligned managed services or network operations environments, with a strong track record of delivering operational excellence and service outcomes.
• Extensive leadership experience leading large, multi-disciplinary technical teams, including senior engineers and team leaders, within complex enterprise environments.
• Deep technical expertise across network engineering, service assurance, incident management, observability, and operational service delivery.
• Demonstrated success driving operational transformation through automation, AI-led operations, proactive monitoring, and intelligent event management to improve service performance and customer outcomes.
• Experience working within Federal Government or highly regulated environments, with a strong understanding of security, compliance, and governance requirements.

The good stuff….

• Competitive remuneration and employee discounts. Make life easier (and more affordable) with $80 monthly credit and 25% off Optus products and unique shopping discounts with our retail partners.
• Flexible working arrangements with opportunities to work three days in the office, two days remote or home.
• Vibrant and collaborative office campus that includes cafes, convenience store, chill out zones, GP, post office, gym and on-site childcare centre.
• Competitive leave policies, including additional 'Connected' days to focus on culture, family, health, community, or whatever’s important to you.
• We support growing families with inclusive, carer-neutral paid Parental Leave of up to 16 weeks.
• Direct your own development and build future-ready skills with Optus U’s industry-focused micro-credentials, developed with La Trobe and Macquarie Universities.
• Build meaningful connections through employee-led networks and diversity initiatives including Culture Connect, Elevate Women, Disability Network and Express Yourself (LGBTQIA+).
• Put your wellbeing first with free access to counselling and support services, 24/7 - in-person, by phone, SMS, or video.

At Optus, we are strengthened by others and that means valuing diversity and saying 'yes' to embracing individual differences. We are committed to ensuring that our application process provides an equal employment opportunity to all job seekers, including individuals from diverse gender, cultural and linguistic backgrounds, individuals with a disability, individuals identifying as being part of the LGBTQIA+ community, individuals who may have served in the armed forces or who identify as Aboriginal and/or Torres Strait Islander. We also want to do our best to make our recruitment process inclusive. If you require any adjustments or accessibility support to participate fairly and equitably in the recruitment process, please email [e-mail] or call 1800 309 170.