NDIS Care Specialist: Specialized Support Lead

The Well Team; Melbourne; On-site; AUD 90,000 - 120,000; Full time

Job summary

The Well Team in Melbourne, Australia is seeking a Care Specialist to develop and implement specialized care methodologies for participants with complex needs. You will translate participant blueprints into detailed care plans and collaborate with onboarding, relationship specialists, and support coordinators to ensure personalized, compliant care.

You will contribute to the WorkWell Model by maintaining evidence-based practices, supporting end-to-end participant experiences, and driving

Qualifications

• Degree in Allied Health, Psychology, Disability, or related field.
• 3+ years experience in specialized support roles.
• Proven expertise in at least one specialized support area.
• Strong understanding of NDIS Practice Standards.
• Experience developing support strategies and resources.

Responsibilities

• Develop specialized support methodologies for participants with complex needs based on evidence, best practices, and participant preferences.
• Translate participant “Blueprints” into detailed support plans with clear strategies, triggers, responses, and progress indicators.
• Research and integrate emerging practices in specialized support areas (autism, complex behaviors, mental health, etc.).
• Create clear, accessible support documents and visual aids for participants and support team members

Skills

Disability support expertise

Mental health support

Evidence-based practice

Participant-centered approach

Team collaboration

Education

Degree in Allied Health

Degree in Psychology

NDIS knowledge or related certification

Job description

Specialist Position

Melbourne, Australia

Care Specialist

Develop and implement specialized care methodologies that ensure consistent, high-quality support for NDIS participants with complex needs.

Our Mission

At The Well Team, we're dedicated to providing life-changing care and support for individuals navigating the NDIS. Our WorkWell™ Model guides how we deliver personalized, exceptional support services to people with diverse and complex needs.

As a Care Specialist, you'll help define and implement the specialized care methodologies that form the backbone of our service delivery—ensuring participants receive consistent, evidence-based support tailored to their unique circumstances.

Role Purpose

As a Care Specialist working within our National Care Department, you'll be responsible for developing, implementing, and evolving specialized support methodologies for participants with complex needs. You'll contribute to our department's mission of owning and executing the end-to-end participant experience as a frontline of trust and NDIS compliance.

You'll work within the service delivery stage of our WorkWell™ Model, ensuring that support approaches are evidence-based, person-centered, and consistently applied. You'll collaborate closely with our Care Onboarding & Relationship Specialists to translate participant "Blueprints" into detailed care protocols, and with Support Coordinators and Support Workers to implement these approaches in daily practice.

In line with your department's WorkWell™ contribution, you'll help ensure every participant receives a tailored care experience and provide real-time feedback for system improvement. Your role requires deep expertise in specialized support areas and the ability to translate clinical knowledge into practical, effective support strategies that enhance participant outcomes.

Key Responsibilities

Care Methodology Development

• Develop specialized support methodologies for participants with complex needs based on evidence, best practices, and participant preferences
• Translate participant "Blueprints" into detailed support plans with clear strategies, triggers, responses, and progress indicators
• Research and integrate emerging practices in specialized support areas (autism, complex behaviors, mental health, etc.)
• Create clear, accessible support documents and visual aids for participants and support team members
  
  

You Will Succeed If You...

Have Deep Expertise

Bring specialized knowledge in disability/mental health support

Translate Knowledge to Practice

Turn theory into practical, effective support strategies

Think Creatively

Find innovative solutions to complex support challenges

Are Evidence-Driven

Base approaches on research while respecting lived experience

Center the Participant

Always place participant preferences, dignity, and goals at the heart of every methodology

WorkWell™ Model Integration

This role is vital to our WorkWell™ Model, particularly within:

• Service Delivery & Participant Experience
  
  

You'll develop the specialized methodologies that our care teams use to deliver services aligned with participant Blueprints and NDIS plans

• Performance Monitoring & Feedback
  
  

You'll help evaluate and enhance the effectiveness of our care approaches through outcome measurement and participant feedback

• Continuous Improvement
  
  

You'll contribute to ongoing refinement of our support approaches, updating methodologies based on evidence and outcomes

Job Details

• Employment Type
  
  

Full-Time

• Start Date
  
  

Immediate

• Department
  
  

Care Management

• Reports To
  
  

National Care Manager

Key Performance Areas

• Quality of specialized care methodologies
• Participant outcome achievement
• Support staff capability development
• Innovation in support approaches
• Knowledge management and resource development
  
  

Qualifications

• Degree in Allied Health, Psychology, Disability, or related field
• 3+ years experience in specialized support roles
• Proven expertise in at least one specialized support area
• Strong understanding of NDIS Practice Standards
• Experience developing support strategies and resources