NDIS Access Coordinator

Aboriginal & Torres Strait Islander Community Heal; Brisbane; On-site; AUD 70,000 - 86,000; Full time

Benefits offered by this job

Salary package up to $15,900 net per F

Employee Assistance Program

Learning & development opportunities

Team gatherings

Job summary

ATSICHS Brisbane is seeking a coordinator to support Aboriginal and Torres Strait Islander clients through the NDIS Access Request process. You will work with health professionals and external providers to gather evidence and support clients in understanding eligibility and pathways.

The role involves coordinating documentation, liaising with NDIA, and maintaining thorough case notes, with regular travel across Brisbane and Logan regions.

Qualifications

• Knowledge of disability sector, access pathways, and challenges participants may experience in accessing supports.
• Ability to conduct intake, screening, assessment reviews, referral and service navigation activities.
• Record accurate, objective, and consistent case notes and client records.
• Apply professional judgement to support clients in goals, capacity building, and access to services.
• Communicate effectively within a multidisciplinary team and with Aboriginal and Torres Strait Islander communities.

Responsibilities

• Support clients through the NDIS Access Request process.
• Explain NDIS eligibility requirements, processes, and pathways.
• Coordinate documentation with health professionals and external providers.
• Work with GPs, OTs, psychologists, speech pathologists, social workers to build evidence.
• Assist with completion and submission of NDIS Access Requests and reviews.
• Provide information on NDIS supports to clients and families.
• Maintain detailed case notes and records.
• Monitor progress and communicate with clients throughout the process.
• Liaise with Carers QLD and NDIA and stakeholders.

Skills

Disability sector knowledge

Intake & case navigation

Documentation & case notes

Professional judgement

Communication with Indigenous people

Collaboration across multidisciplinary

Time management

Willingness to travel

Education

Certificate III or higher in Health Care or related field

Job description

Job Category: Community Services and Development

About us:

ATSICHS Brisbane delivers health care and community services that are culturally safe and built around the needs of Aboriginal and Torres Strait Islander peoples in the Brisbane and Logan regions. We are a community-owned not-for-profit organisation, started over 50 years ago to improve health outcomes for our people, our way. Through offering wraparound services, we support the physical, social, emotional, cultural and spiritual wellbeing of our people. We are working towards a future where our community thrives.

You can access the full Position Description by visiting our website under "Join Our Team"

Coordinate access support for Aboriginal and Torres Strait Islander people seeking assistance with accessing the National Disability Insurance Scheme (NDIS). Work collaboratively with ATSICHS Brisbane health professionals, allied health practitioners, and external service providers to support clients through NDIS Access Requests, evidence gathering, reviews, and appeals. Assist clients to understand the NDIS and access appropriate supports while promoting culturally safe and person-centred practices.

Duties

• Support prospective clients through the NDIS Access Request process.
• Assist clients to understand NDIS eligibility requirements, processes, and available pathways.
• Coordinate with ATSICHS Brisbane health professionals, allied health practitioners, and external service providers to obtain documentation and supporting evidence required for NDIS applications.
• Work collaboratively with General Practitioners, Occupational Therapists, Psychologists, Speech Pathologists, Social Workers, and other practitioners to support the development of evidence demonstrating functional impairment and support needs.
• Facilitate the completion and submission of NDIS Access Requests and related documentation.
• Support clients through NDIS reviews, reassessments, and appeals processes where required.
• Provide information regarding the NDIS and available disability supports to clients, families, carers, and community members.
• Maintain accurate, timely, and detailed case notes, participant records, and file documentation in accordance with organisational requirements.
• Monitor application progress and maintain regular communication with clients throughout the NDIS access process.
• Liaise with the Carers QLD and the National Disability Insurance Agency (NDIA) and relevant stakeholders regarding application outcomes and information requests.
• Refer individuals who are not eligible for the NDIS to appropriate internal or external supports and services.
• Report on program activities, client outcomes, and key performance measures.
• Assist in the planning and delivery of NDIS information and community awareness sessions.
• Contribute to the development of resources and information materials relating to NDIS access and eligibility.
• Maintain quality assurance standards and ensure compliance with organisational policies and procedures.
• Stay informed of NDIS legislation, operational guidelines, and sector changes relevant to access and eligibility pathways.
• Travel between work sites on a regular basis.
• Travel to work in the community on a regular basis.

Culture

• Everything we do is driven by a deep connection to Aboriginal and Torres Strait Islander peoples.
• We're united in our purpose to improve lives, strengthen families, and support our communities to thrive.
• We embrace innovation, new technologies, and evidence-based approaches to meet the evolving needs of our community.
• You'll be supported by a welcoming culture where your voice is heard, your strengths are valued, and your wellbeing matters.
• We celebrate achievements, value collaboration, and make an enjoyable and fulfilling place to be.
• Starting salary of $78,272 + 12% super.
• Fixed-term full-time 12-month contract.
• Salary package up to $15,900 net and add Entertainment Benefits up to $2649 every Fringe Benefit Tax (FBT) year.
• Work for an organisation that values growth and innovation to provide culturally safe community and health care.
• You'll be supported with training, access to learning and development opportunities (including LinkedIn Learning) as well as career progression pathways.
• Employee Assistance Program - access up to six free and confidential sessions in any two-year period.
• Annual staff gathering, team building days, and team social gatherings.

Desired Skills and Experience

COVID - 19 Requirements

• Immunisation history showing you have received two doses of a Covid 19 vaccine is encouraged.

Required

• Certificate III or higher qualification in Health Care, Social Assistance, Community Services, Administration, or a related field.
• Knowledge, understanding, and/or awareness of the disability sector, service access pathways, and challenges participants may experience in accessing supports.
• Demonstrated ability to conduct intake, screening, assessment reviews, referral, and service navigation activities.
• Demonstrated ability to record accurate, objective, and consistent case notes and client records.
• Demonstrated ability to apply professional judgement when supporting clients to identify goals, build capacity, and access appropriate services.
• Demonstrated ability to work with minimal direction and effectively communicate and collaborate within a multidisciplinary team environment.
• Strong organisational skills, time management, ability to work individually and as a team, and ability to manage competing priorities.
• Demonstrated ability to communicate sensitively and effectively with Aboriginal and Torres Strait Islander people, families, communities, and stakeholders, using culturally safe and person-centred approaches.
• Demonstrated ability to advocate for clients and support them to navigate complex health, disability, community, and social service systems.
• Current C Class Driver Licence and ability to undertake regular travel throughout the community.
• Knowledge of the health and community services sector, including medical terminology, common health conditions, disabilities, mental health presentations, and the ability to interpret and communicate health-related information effectively with clients, carers, and healthcare professionals.

Additional Requirements

• National Police Certificate.
• Current Working with Children's Card (Blue Card) or eligible to apply.
• Current Disability Worker Screening Worker (Yellow Card) or eligible to apply.
• Current Driver's Licence.
• Immunisations Category B.
• Evidence of Work Rights.

Other Information

ATSICHS Brisbane is committed to promoting the wellbeing, protection, and cultural safety of all children and young people. Our recruitment and screening practices reflect our zero-tolerance approach to child abuse and our dedication to creating culturally secure environments where children feel safe, respect, and empowered.