NDIS Access Coordinator

Aboriginal & Torres Strait Islander Community Health Service Brisbane; City of Brisbane; On-site; AUD 78,000 - 88,000; Full time

Benefits offered by this job

Salary + super

Net salary package up to $15,900

Entertainment benefits up to $2649

Flexible rostering

Training & development

Employee Assistance Program

Team gatherings

Job summary

ATSICHS Brisbane invites applications for an NDIS Access Support Officer to guide clients through Access Requests, eligibility assessments, and documentation across Brisbane and Logan regions. You will collaborate with GPs, therapists, and external providers, maintain accurate case notes, and monitor progress while travelling between community sites to support clients and families.

The role requires a health or community services qualification and a commitment to culturally safe, person-centred

Qualifications

• Intake, screening, and assessment reviews
• Accurate case notes and client records
• Professional judgement in goal setting and service navigation
• Ability to work with minimal direction and in a multidisciplinary team
• Travel between work sites to communities and health locations

Responsibilities

• Support prospective clients through the NDIS Access Request process
• Assist clients to understand NDIS eligibility requirements and pathways
• Coordinate with health professionals and external service providers to obtain documentation
• Collaborate with GPs, therapists, and other practitioners to demonstrate needs and supports
• Facilitate completion and submission of Access Requests and related documentation
• Support clients through NDIA reviews and appeals where required
• Provide information on NDIS and available supports to clients and families
• Maintain timely and detailed participant records in accordance with policies
• Monitor application progress and communicate with clients throughout the process
• Refer ineligible individuals to appropriate supports and services
• Report on program activities and outcomes
• Assist in planning and delivery of NDIS information and community sessions
• Contribute to resource development on NDIS access and eligibility
• Maintain quality assurance and compliance with procedures
• Stay informed of NDIS legislation and guidelines
• Travel regularly between work sites and in the community

Skills

Organisational skills

Multidisciplinary teamwork

Culturally safe communication

Travel flexibility

Education

Certificate III or higher qualification in Health Care, Social Assistance, Community Services, Administration

Job description

About us

ATSICHS Brisbane delivers health care and community services that are culturally safe and built around the needs of Aboriginal and Torres Strait Islander peoples in the Brisbane and Logan regions. We are a community-owned not-for-profit organisation, started over 50 years ago to improve health outcomes for our people, our way. Through offering wraparound services, we support the physical, social, emotional, cultural and spiritual wellbeing of our people. We are working towards a future where our community thrives.

Description

About The Role

You can access the full Position Description by visiting our website under "Join Our Team"

Click here to view position description

Duties

• Support prospective clients through the NDIS Access Request process.
• Assist clients to understand NDIS eligibility requirements, processes, and available pathways.
• Coordinate with ATSICHS Brisbane health professionals, allied health practitioners, and external service providers to obtain documentation and supporting evidence required for NDIS applications.
• Work collaboratively with General Practitioners, Occupational Therapists, Psychologists, Speech Pathologists, Social Workers, and other practitioners to support the development of evidence demonstrating functional impairment and support needs.
• Facilitate the completion and submission of NDIS Access Requests and related documentation.
• Support clients through NDIS reviews, reassessments, and appeals processes where required.
• Provide information regarding the NDIS and available disability supports to clients, families, carers, and community members.
• Maintain accurate, timely, and detailed case notes, participant records, and file documentation in accordance with organisational requirements.
• Monitor application progress and maintain regular communication with clients throughout the NDIS access process.
• Liaise with the Carers QLD and the National Disability Insurance Agency (NDIA) and relevant stakeholders regarding application outcomes and information requests.
• Refer individuals who are not eligible for the NDIS to appropriate internal or external supports and services.
• Report on program activities, client outcomes, and key performance measures.
• Assist in the planning and delivery of NDIS information and community awareness sessions.
• Contribute to the development of resources and information materials relating to NDIS access and eligibility.
• Maintain quality assurance standards and ensure compliance with organisational policies and procedures.
• Stay informed of NDIS legislation, operational guidelines, and sector changes relevant to access and eligibility pathways.
• Travel between work sites on a regular basis.
• Travel to work in the community on a regular basis.

Culture

• Everything we do is driven by a deep connection to Aboriginal and Torres Strait Islander peoples.
• We're united in our purpose to improve lives, strengthen families, and support our communities to thrive.
• We embrace innovation, new technologies, and evidence-based approaches to meet the evolving needs of our community.
• You'll be supported by a welcoming culture where your voice is heard, your strengths are valued, and your wellbeing matters.
• We celebrate achievements, value collaboration, and make an enjoyable and fulfilling place to be.

Benefits

• Starting salary of $78,272 + 12% super.
• Fixed-term full-time 12-month contract.
• Salary package up to $15,900 net and add Entertainment Benefits up to $2649 every Fringe Benefit Tax (FBT) year.
• Flexible rostering hours available.
• Work for an organisation that values growth and innovation to provide culturally safe community and health care.
• You'll be supported with training, access to learning and development opportunities (including LinkedIn Learning) as well as career progression pathways.
• Employee Assistance Program - access up to six free and confidential sessions in any two-year period.
• Annual staff gathering, team building days, and team social gatherings.

Skills and Experiences

COVID - 19 Requirements

• Immunisation history showing you have received two doses of a Covid 19 vaccine is encouraged.

Required

• Certificate III or higher qualification in Health Care, Social Assistance, Community Services, Administration, or a related field.
• Knowledge, understanding, and/or awareness of the disability sector, service access pathways, and challenges participants may experience in accessing supports.
• Demonstrated ability to conduct intake, screening, assessment reviews, referral, and service navigation activities.
• Demonstrated ability to record accurate, objective, and consistent case notes and client records.
• Demonstrated ability to apply professional judgement when supporting clients to identify goals, build capacity, and access appropriate services.
• Demonstrated ability to work with minimal direction and effectively communicate and collaborate within a multidisciplinary team environment.
• Strong organisational skills, time management, ability to work individually and as a team, and ability to manage competing priorities.
• Demonstrated ability to communicate sensitively and effectively with Aboriginal and Torres Strait Islander people, families, communities, and stakeholders, using culturally safe and person-centred approaches.
• Demonstrated ability to advocate for clients and support them to navigate complex health, disability, community, and social service systems.
• Current C Class Driver Licence and ability to undertake regular travel throughout the community.
• Knowledge of the health and community services sector, including medical terminology, common health conditions, disabilities, mental health presentations, and the ability to interpret and communicate health-related information effectively with clients, carers, and healthcare professionals.

Additional Requirements

• National Police Certificate.
• Current Working with Children's Card (Blue Card) or eligible to apply.
• Current Disability Worker Screening Worker (Yellow Card) or eligible to apply.
• Current Driver's Licence.
• Immunisations Category B.
• Evidence of Work Rights.

Other Information

ATSICHS Brisbane is committed to promoting the wellbeing, protection, and cultural safety of all children and young people. Our recruitment and screening practices reflect our zero-tolerance approach to child abuse and our dedication to creating culturally secure environments where children feel safe, respect, and empowered.

Aboriginal and/or Torres Strait Islander applicants are encouraged to apply.