Navigator Case Manager

Mallee Accommodation and Support Program; Swan Hill; On-site; AUD 74,000 - 91,000; Full time

Benefits offered by this job

14 paid leave days

6 weeks parental leave

Employee Assistance Program

Job summary

Mallee Accommodation and Support Program in Swan Hill, VIC, is seeking a Navigator Case Manager to support disengaged young people aged 12–17 to overcome barriers and re-engage with education. The role is full-time and ongoing, with a starting salary of $82,415 per annum plus super, and the chance to maximise income through salary packaging in a not-for-profit setting.

MASP emphasizes staff wellbeing with supervision, debriefing and trauma-informed care, and requires qualifications in Social

Qualifications

• Essential: tertiary qualification in Social Work, Community Services, Social Science or related field, or enrolment in relevant study.
• Experience working with children/adolescents who have experienced trauma.
• Strong assessment, problem-solving and liaison skills.
• Knowledge of child/adolescent development theory and practice.
• Experience in outreach support and case management for disengaged youth aged 12–17.

Skills

Trauma-informed care

Case management

Interpersonal skills

Engagement outreach

Communication

Education

Tertiary qualification in Social Work or related field

Job description

Mallee Accommodation and Support Program – Swan Hill VIC

The Navigator Case Manager supports disengaged young people (12-17 years of age) overcome barriers and successfully re-engage with education.

MASP is a not-for-profit organisation located in Swan Hill, Victoria and is seeking to fill a full-time ongoing position.

Navigator is a voluntary support program funded by the Victorian Department of Education to support disengaged young people (12-17 years of age) overcome barriers and successfully re-engage with education.

The program works to provide intervention strategies for school re-engagement by enhancing linkages to support services and professionals.

Navigator is part of Victorian Government’s Education State strategy and designed to reduce the number of vulnerable young people who disengage from mainstream education.

Expected commencing salary of $82,415.00per annum plus statutory superannuation.Because MASP is a non-profit organisation, you also have the option to maximise your income through salary packaging.

Candidates applying via Seek are strongly encouraged to visit our Careers Portal (www.masp.org.au/careers) to view a copy of the Position Description.

This role can involve emotionally demanding situations and exposure to psychological hazards, including client distress, trauma disclosures, and urgent responses. MASP prioritises staff wellbeing by providing supervision, debriefing, reflective practice, safety measures, and access to wellbeing resources. We encourage open communication—raise any concerns with your supervisor, management, or the OHS Committee as soon as possible.

Essential role-specific skills, knowledge and experience

• Relevant tertiary qualifications in Social Work, Community Services, Social Science, or other relevant tertiary studies, or enrolment in relevant study upon commencement.
• Demonstrated experience in working with children and/or adolescents who have experienced trauma.
• Highly developed assessment skills, capacity to apply a range of intervention strategies, effective problem-solving skills, highly developed interpersonal skills.
• Good working knowledge of child and adolescent development theory and practice.
• Demonstrated experience in outreach support and/or case management with young people, particularly young people who are disengaged from education and socially isolated or at risk aged between 12- 17 years.
• Excellent written and oral communication, negotiation and liaison skills and the ability to work with government and non-government organisations, community groups and clients’ families/networks.
• Demonstrated ability to successfully build rapport with young people, who present with a range of complex challenges, and to work towards client goals together achieving successful outcomes.

Highly desirable role-specific skills, knowledge and experience

• Demonstrated high level ability and extensive case management experience, drawing from a variety of appropriate frameworks and theoretical approaches, working with young people, families and/or significant others in relation to school engagement matters.
• Experience working in a not for profit / charitable organisation.

** Applications that do not address the Key Selection Criteria in the position description may not be considered.

To find out more about this opportunity,please contact Amy Johns, Team Leader Adolescent Engagement, on0437 980 ***.

Applications must be received by 9amon Monday 31 August 2026.

All applicants must have the right to work in Australia and will need to provide an NDIS Worker Screening Clearance, Police Check and Working with Children Check prior to commencing employment. Some applicants may be subject to additional requirements.

MASP is aChild Safe Organisationin Victoria and NSW. We are committed to meeting the highest child safety standards set by both states, and ensuring children in the Mallee region receive the best possible care and protection.

Why MASP?

• Our employees have access to 14 paid personal/carer's leave days per year, 6 weeks paid parental leave (on top of government entitlements), and an innovative EAP servicefrom Sonder, among many other benefits.
• We deliver a range of services to children, youth, families, and people with a disability.
• We focus on outcomes for our clients and seek therapeutic models of care and a trauma-informed approach.
• We're inclusive of all genders, sexualities, ethnicities, abilities, backgrounds and religions.
• We seek to be the benchmark organisation by which others model themselves.

Further details available at www.masp.org.au