National Workforce Planning Manager

InvoCare; Sydney; On-site; AUD 170,000 - 210,000; Full time

Job summary

InvoCare is seeking a strategic National Workforce Planning Manager to lead the transformation of our workforce planning capability across Australia. This senior role will centralise rostering, staffing, forecasting and analytics to optimise capacity and deliver exceptional service.

You will oversee forecasting, capacity planning, scheduling and workforce analytics, driving continuous improvement and aligning with executive leadership to support sustainable growth and compliance across

Qualifications

• 10+ years of experience in workforce planning, management, or leadership.
• Experience leading large-scale workforce transformation initiatives.
• Expertise in forecasting, capacity planning, scheduling, and analytics.
• Strong commercial acumen balancing workforce, customers and business outcomes.
• Advanced stakeholder management across executive and operations levels.
• Experience in complex, multi-site or regulated environments.
• Exposure to workforce management systems such as Humanforce or Kronos.

Responsibilities

• Develop and implement a national workforce planning framework aligned to business strategy.
• Lead forecasting, modelling and scenario planning for future workforce needs.
• Drive workforce optimisation strategies to improve performance and labour efficiency.
• Transform and lead a Workforce Planning team and the Time & Attendance function.
• Provide analytics and actionable insights to influence executive decisions.
• Partner with Operations, Technology, Transformation and People & Culture teams on change.
• Drive continuous improvement across forecasting accuracy, scheduling and governance.
• Act as the owner of workforce management systems and processes.

Skills

Workforce planning

Forecasting

Analytics

Stakeholder management

Leadership

Change management

Tools

Humanforce

Kronos

Job description

Rhodes, Sydney NSW | Full-Time | National Scope

Shape the Future Workforce of an Essential Services Organisation

At InvoCare, we help families honour, celebrate and remember life. Behind every meaningful service is a workforce that is planned, supported and ready to deliver when it matters most.

We're seeking a strategic and commercially minded National Workforce Planning Manager to lead the transformation of our workforce planning capability across a complex, multi-site national operation. This newly created leadership role offers a unique opportunity to design and build a best-practice workforce planning function, driving workforce optimisation, operational readiness and long-term capability planning across Australia.

About the Role

Reporting to the Head of ER/IR, you will lead the evolution of our current rostering and staffing services model into a centralised, end-to-end Workforce Planning function. You'll oversee workforce forecasting, capacity planning, scheduling, workforce analytics and workforce optimisation to ensure InvoCare has the right people, with the right skills, in the right place, at the right time.

This role combines strategy, transformation, analytics, and operational leadership, partnering closely with executives and operational leaders to deliver workforce plans that support sustainable growth, compliance and exceptional service outcomes.

What You'll Be Doing

• Develop and implement a national workforce planning framework aligned to business strategy.
• Lead workforce forecasting, modelling, and scenario planning to support future workforce requirements.
• Build and deliver workforce optimisation strategies that improve operational performance and labour efficiency.
• Transform and lead a Workforce Planning team, including management of the Time & Attendance function.
• Use workforce analytics and reporting to provide actionable insights and influence executive decision-making.
• Partner with Operations, Technology, Transformation and People & Culture teams to integrate organisational change into workforce plans.
• Drive continuous improvement across forecasting accuracy, scheduling, workforce governance, and operational effectiveness.
• Act as the functional owner of workforce management systems and workforce planning processes.

About You

You are a strategic workforce planning leader with a passion for solving complex operational challenges through data, technology, and people.

You'll bring:

• 10+ years' experience in workforce planning, workforce management, or operational leadership
• Proven experience leading large-scale workforce optimisation and transformation initiatives
• Expertise in forecasting, capacity planning, scheduling, and workforce analytics
• Strong commercial acumen and ability to balance workforce, customer, and business outcomes
• Advanced stakeholder management skills with the ability to influence across executive and operational levels
• Experience working within complex, multi-site or highly regulated environments
• Exposure to workforce management systems such as Humanforce, Kronos or similar platforms
• A track record of driving change, continuous improvement, and operational excellence

Why Join InvoCare?

At InvoCare, you'll have the opportunity to:

• Lead a nationally significant transformation program.
• Build and shape a newly centralised workforce planning function.
• Work with senior leaders to influence strategic workforce decisions.
• Join an organisation with an essential purpose and strong values.
• Access a supportive and collaborative People & Culture team committed to innovation and continuous improvement.