National Senior Student Support Officer - Vet

The University of Notre Dame Australia Employees, Location ...; Fremantle; On-site; AUD 90,000 - 110,000; Full time

Benefits offered by this job

Discounted study at the University

Job summary

The University of Notre Dame Australia is seeking a National Senior Student Support Officer for VET at the Fremantle campus. This full-time, fixed-term role runs to August 2027 and reports to the Operations Manager, VET.

You will coordinate administrative and student support activities across all VET programs, handling program delivery, compliance, reporting, and stakeholder engagement, while driving continuous improvement in processes and student outcomes.

Qualifications

• Relevant degree with demonstrated experience
• Proven experience leading administrative support
• Experience in financial administration, procurement, and project coordination
• Ability to advise senior leaders on administration, policy and process improvement
• Strong attention to detail and prioritisation
• Excellent written and verbal communication skills
• Ability to improve administrative systems and service delivery
• Knowledge of ASQA compliance and government-funded programmes is desirable

Responsibilities

• Coordinate VET administrative activities and support team performance
• Oversee records, compliance, reporting, events, projects and budgets
• Resolve complex student and administrative matters
• Drive process improvements to enhance service delivery and student outcomes
• Build strong relationships with students, staff and external stakeholders

Skills

Degree qualification

VET administration

Financial administration

Policy and process improvement

Communication skills

Microsoft Office

LMS and CRM systems

Team leadership

ASQA compliance

Stakeholder engagement

Education

Bachelor's degree or equivalent

Tools

Microsoft Office

LMS

CRM systems

Job description

National Senior Student Support Officer - VET

National Senior Student Support Officer, VET
Fremantle Campus
Full-time opportunity, Fixed term contract ending August 2027

• Employment Type Full-Time
• Category Administrative
• Department Vocational Education & Training

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About the university

We believe in the power of education to transform lives, strengthen communities and help people become the best version of themselves. The University of Notre Dame Australia is a modern, national Catholic university that serves more than 12,000 students across its campuses in Fremantle, Broome and Sydney.

With a community of over 1,000 academic and professional staff, Notre Dame is recognised for its personalised learning environment, strong graduate outcomes and holistic educational philosophy rooted in critical thinking, ethics and the Catholic intellectual tradition.

About the office

Vocational Education and Training (VET) at Notre Dame provides students with the skills they need to thrive in the education and health industries. We provide career preparation and formal qualifications to specialise in a certain area of work, to make a career change or as a pathway into higher education. Our programs are flexible and structured so students can learn online, on-campus and in the field.

About the role

The National Senior Student Support Officer coordinates administrative and student support activities across all VET programs, including program delivery, compliance, reporting and stakeholder engagement. Working closely with senior leaders, the position supports continuous improvement initiatives to enhance processes, service delivery and student outcomes. The position reports to the Operations Manager, Vocational Education and Training (VET).

Key Responsibilities

• Coordinate VET administration while supporting team performance and positive student outcomes.
• Oversee records, compliance, reporting, events, projects and budgets.
• Resolve complex student and administrative matters.
• Drive process improvements to enhance service delivery and student outcomes.
• Build strong relationships with students, staff and external stakeholders.

Qualifications, skills & experience

• Relevant degree with demonstrated experience, or an equivalent combination of education, training and professional experience.
• Proven experience leading administrative support and coordination, preferably within a VET, RTO or education environment.
• Experience in financial administration, procurement and project coordination.
• Ability to provide advice and support to senior leaders on administration, compliance, policy and process improvement.
• Strong administrative, project and process management skills, with excellent attention to detail and the ability to manage competing priorities.
• Strong analytical, problem-solving and initiative-taking skills.
• Excellent written and verbal communication skills, with the ability to engage and influence staff, students and external stakeholders.
• Demonstrated ability to improve administrative systems, processes and service delivery.
• Proficiency in Microsoft Office, with experience using LMS and CRM systems.
• Ability to lead, motivate and develop a team through guidance, mentoring and professional support.
• Knowledge of ASQA compliance, government-funded programs and VET operational requirements is highly desirable.
• Generous training and development opportunities.
• Friendly and collaborative working environment.
• Discounted study at the University.

Applicants are expected to have current and valid work rights in Australia.

Aboriginal and Torres Strait Islander people are encouraged to apply.

The University is committed to providing a safe, respectful and inclusive working and learning environment.

The successful candidate will be required to complete a self-declaration regarding Gender-Based Violence (as required by the National Code) as part of the pre-employment process. For more information on this please refer to our website.

The University of Notre Dame Australia seeks to increase the diversity of our workforce to better meet the different needs of the University and its stakeholders and to improve equal opportunity outcomes for our staff.

Contact us

Please direct your queries regarding this role to Marcia Rodrigues, [e-mail]

National Senior Student Support Officer - VET, Fremantle, WA, AU