National Operations Lead — Audit & Certification

SGS; City of Melbourne; On-site; AUD 180,000 - 240,000; Full time

Benefits offered by this job

Flexible work

Sustainability culture

Paid parental leave

Volunteer day

Health & wellbeing

Ongoing learning & development

Career development opportunities

Employee discounts

Job summary

SGS Australia is seeking a National Operations Manager to provide national leadership to audit teams and certification operations, ensuring services are delivered safely and in line with accreditation requirements. The role covers Sydney or Melbourne and aims to improve efficiency, maintain auditor capability and support growth in certification services.

You will lead teams to meet utilisation targets, drive KPI reporting, and ensure high-quality outcomes while promoting HSE leadership and

Qualifications

• Proven experience leading operational teams in audit, certification, compliance, quality or related professional services.
• Strong understanding of certified management systems, audit operations, standards and regulatory requirements.
• Experience managing financial performance, operational KPIs, resource planning and business improvement initiatives.
• Excellent leadership, communication, stakeholder management and negotiation skills.

Responsibilities

• Lead national audit and certification operations to deliver safe, compliant and efficient outcomes.
• Manage audit teams to meet scheduling, utilisation, productivity and quality objectives.
• Maintain compliance with accreditation requirements, including JASANZ and relevant program obligations.
• Drive operational performance through KPI monitoring, reporting and continuous improvement.
• Support workforce planning, auditor capability, training and skills matrix management.
• Partner with the Business Manager on business planning, cost management, P&L performance and growth initiatives.
• Build strong relationships with customers, stakeholders and internal teams, acting as an escalation point when required.
• Promote a strong culture of HSE leadership, integrity, professionalism and service excellence.

Skills

People leadership

Operational excellence

Auditing & certification

Stakeholder management

Financial acumen

KPI reporting

MS Office

Tools

MS Office

Business reporting tools

Job description

SGS Australia is seeking a National Operations Manager to provide national leadership to audit teams and certification operations, ensuring services are delivered safely and in line with accreditation requirements. The role covers Sydney or Melbourne and aims to improve efficiency, maintain auditor capability and support growth in certification services.

You will lead teams to meet utilisation targets, drive KPI reporting, and ensure high-quality outcomes while promoting HSE leadership and