National Operations Centre (NOC) Coordinator - Security & Facilities

Allied Integrated Management; Liverpool City Council; On-site; AUD 70,000 - 90,000; Full time

Job summary

Allied Integrated Management – Liverpool NSW is seeking a highly organized NOC Admin Officer to support security and facilities operations across national sites. You will coordinate work orders, monitor service activity, schedule contractors and field staff, and ensure compliance with WHS and regulatory requirements.

Working within Allied’s National Operations Centre, you will manage incident coordination, maintain records, and deliver timely, accurate reporting while balancing multiple

Qualifications

• Minimum 2–3 years experience in operations coordination, control room operations, facilities coordination, or scheduling.
• Strong proficiency with Microsoft Office (Excel, Outlook, Teams)

Responsibilities

• Monitor operational activity across security and facilities services through Allied systems including EDGE and associated platforms.
• Track and manage service requests, incidents, alarms, and work orders in real time.
• Coordinate field staff, technicians, and contractors across national sites.
• Maintain accurate job records, updates, and status tracking.
• Ensure all tasks are completed within required timeframes and escape delays where required.

Skills

Attention to detail

Organisational skills

Stakeholder coordination

Microsoft Office proficiency

Tools

EDGE platform

Job description

National Operations Centre (NOC) Coordinator - Security & Facilities

Allied Integrated Management – Liverpool NSW

Allied Integrated Management is a leading provider of integrated services across Australia, delivering security, cleaning, facilities management, maintenance, pest control, and support services across retail, commercial, government, and industrial sectors.

Our National Operations Centre (NOC) plays a critical role in coordinating operations across multiple service streams and ensuring the consistent delivery of safe, compliant, and high-quality services to our clients.

As Allied continues to grow nationally, we are seeking a highly organised, detail-oriented NOC Admin Officer to support both security and facilities operations through effective scheduling, incident coordination, contractor management, and administrative support.

Position Summary

The NOC Admin Officer – Security & Facilities is responsible for supporting the delivery of Allied’s national operations by coordinating work orders, monitoring service activities, scheduling contractors and field staff, and ensuring compliance across both security and facilities services.

Working within Allied’s National Operations Centre, this role provides real-time operational support across multiple client sites, ensuring preventative maintenance, security operations, incidents, and service requests are managed efficiently and professionally.

This role is suited to someone with strong administrative capability, excellent attention to detail, and the ability to manage multiple priorities in a fast-paced environment.

Key Responsibilities

Operations Monitoring & Coordination

• Monitor operational activity across security and facilities services through Allied systems including EDGE and associated platforms
• Track and manage service requests, incidents, alarms, and work orders in real time
• Coordinate field staff, technicians, and contractors across national sites
• Maintain accurate job records, updates, and status tracking
• Ensure all tasks are completed within required timeframes and escape delays where required

Maintenance Planning & Scheduling

• Coordinate and schedule preventative, reactive, and statutory maintenance activities
• Support the implementation and tracking of maintenance schedules across client portfolios
• Monitor open work orders and ensure timely completion
• Assist with maintaining asset registers and maintenance records
• Ensure servicing activities comply with manufacturer recommendations and regulatory requirements

Contractor Coordination

• Schedule works with external contractors across services including:
• HVAC
• Electrical
• Fire safety systems
• Plumbing
• Cleaning
• Pest control
• Verify contractor compliance documentation including licences, insurances, SWMS, and inductions
• Coordinate site access, permits, and security clearances
• Monitor contractor attendance and service delivery performance
• Ensure all operational activities align with WHS legislation and Allied safety procedures
• Track statutory compliance activities including fire systems, emergency lighting, lifts, and HVAC servicing
• Maintain accurate safety records and documentation
• Report hazards, incidents, and non-conformances through the appropriate channels

Administration & Reporting

• Maintain accurate records of work orders, incidents, and communications
• Prepare shift reports and operational summaries
• Support reporting on KPIs, service performance, and compliance activities
• Maintain up-to-date client, site, and contractor information in Allied systems
• Assist with procurement and coordination of service providers where required

Experience & Qualifications:

• Minimum 2–3 years experience in operations coordination, control room operations, facilities coordination, or scheduling
• Strong proficiency with Microsoft Office (Excel, Outlook, Teams)

Key Attributes:

• Exceptional attention to detail and administrative accuracy
• Strong organisational and time management skills
• Ability to manage multiple tasks simultaneously
• Calm and professional under pressure
• Excellent communication and stakeholder coordination skills
• Proactive, solutions-focused, and reliable

Allied Integrated Management is an equal opportunity employer. We are committed to fostering a diverse and inclusive workplace and do not discriminate on the basis of race, national origin, religion, age, colour, sex, disability, veteran status, genetic information, or any other characteristic protected under the Fair Work Act 2009.