National Manager - Home Aged Care

St Vincent's Health Australia; Sydney; On-site; AUD 230,000 - 290,000; Full time

Benefits offered by this job

Salary packaging up to $15,990

Novated leasing

Meals and Entertainment card up to $2,

Employee Assistance Program

Fitness Passport

Blue Light Card

Discounted holiday accommodation

Job summary

St Vincent's Health Australia in Sydney seeks a National Manager - Home Aged Care to lead the national delivery of community aged care services, including Support at Home and CHSP, while ensuring safety, person-centred care and compliance with Aged Care standards.

The role oversees end-to-end operations, workforce development, governance, and technology-enabled change, with a focus on growth and sustainable service performance across Australia.

Qualifications

• Senior leadership experience in home and community aged care.
• Knowledge of the Aged Care Act 2024, Aged Care Rules 2025, and Aged Care Quality Standards.
• Proven experience leading complex end-to-end service operations, including claiming and client statements.

Responsibilities

• Lead national end-to-end operations of Home Aged Care.
• Drive operational and financial performance including budget and productivity.
• Lead delivery of Support at Home and CHSP.
• Build and lead a high-performing national workforce.
• Embed governance and controls with Quality, Clinical Governance, Compliance teams.
• Oversee provider arrangements and performance.
• Lead systems and technology change, data and AI use.
• Deliver growth plans and partner with Product and Service Design teams.

Skills

Senior leadership

Aged care act knowledge

End-to-end operations

Commercial & financial acumen

Systems & change management

Strategic thinking

People leadership

Excellent communication

Stakeholder management

Regulatory compliance

Education

Tertiary qualifications in nursing or allied health

Postgraduate qualifications in business/management (desirable)

Job description

St Vincent's Health Australia - Sydney NSW

2d ago , from St Vincents Health Australia

St Vincent's has been a leader in Australia's health and aged care landscape for more than 165 years. Since our founders, the Sisters of Charity, opened our first hospital in 1857, our services and nearly 30,000 people have been behind some of Australia's most important medical breakthroughs. We are a microcosm of Australia's health and aged care system and are uniquely positioned to lead and respond to our rapidly changing environment.

You'll be joining St Vincent's as we launch our exciting new vision Bringing Care Home, which will take the best of St Vincent's care beyond our hospitals and aged care homes directly into the homes of our communities across the country, making care more personal and accessible. Bringing Care Home is more than a strategy. It's how we'll deliver care that is better, fairer, and more connected - for everyone we serve.

Reporting to the General Manager, Ageing Care at Home, the National Manager - Home Aged Care will lead the national delivery of St Vincent's community aged care services, including Support at Home, the Commonwealth Home Support Programme (CHSP), fee-for-service and future community-based services.

This is a key operational leadership role responsible for ensuring the end-to-end business operates effectively. You will lead operational, workforce, client and financial performance while ensuring services remain safe, person-centred, sustainable and aligned with the Aged Care Act, Aged Care Rules and strengthened Aged Care Quality Standards.

Working across St Vincent's, you will also lead continuous improvement and technology-enabled change, strengthen operational governance and controls, and translate our Bringing Care Home strategy into high-quality, sustainable services for older Australians.

This is a permanent, full-time position, based in Sydney, Melbourne or Brisbane.

We are looking for a special kind of person, a St Vincent's kind of person. Someone who puts excellence, compassion, connection and caring for other people at the heart of everything they do.

Key responsibilities of the role

• Lead the national end-to-end operations of Home Aged Care, ensuring people, processes, systems and associated providers work together effectively.
• Drive strong operational and financial performance, including budget, utilisation and productivity, and ensure operational processes support accurate and timely claiming and client statements.
• Lead high-quality delivery of Support at Home and CHSP, ensuring services meet the Aged Care Act, Aged Care Rules, strengthened Aged Care Quality Standards and relevant program requirements.
• Build and lead a high-performing national workforce, developing capability, accountability and a strong culture through ongoing change.
• Partner with Quality, Clinical Governance, Compliance and Assurance teams to embed effective governance and controls and lead the business through audit, accreditation and assurance activity.
• Oversee associated provider arrangements and performance, ensuring services meet St Vincent's regulatory, quality and contractual requirements.
• Lead systems and technology change for the business and champion the effective use of data, automation and AI to improve operations and client experience.
• Lead delivery of agreed growth plans, including referral pathways, partnerships and client acquisition, and work with Product and Service Design teams to embed new services into business as usual.

Things that work for us

• Senior leadership experience in home and community aged care, including leadership of large multidisciplinary teams.
• Strong knowledge of the Aged Care Act 2024, Aged Care Rules 2025, strengthened Aged Care Quality Standards, Support at Home and CHSP.
• Demonstrated experience leading complex end-to-end service operations, ideally including claiming, client statements and associated provider arrangements.
• Strong commercial and financial acumen, with experience managing operational and financial performance.
• Experience leading systems, technology and operational change, with an understanding of how data, automation and AI can improve service delivery.
• A strategic and practical mindset, with the ability to improve client experience, simplify processes and drive sustainable service performance.
• Strong people leadership and the ability to lead teams successfully through significant change.
• Excellent communication, stakeholder management and influencing skills in complex, matrixed organisations.
• Tertiary qualifications in nursing, allied health or another relevant discipline; postgraduate qualifications in business or management are desirable.
• Successful completion and maintenance of Responsible Person screening requirements under the Aged Care Act.

Things that work for you

• Opportunity to work for the nation’s largest Catholic not-for-profit health and aged care provider, with a rapidly growing and progressive vision.
• More take-home pay with salary packaging options up to $15,990, Novated leasing, plus an optional Meals and Entertainment card up to $2,650 per annum.
• Be part of a supportive, state leadership team with a great community spirit, where you can grow professionally and make a genuine impact.
• Join an organisation where staff feedback largely indicates they feel respected, desire to stay working with our organisation and are confident in management’s leadership.
• Employee Assistance Program for staff and their families.
• Access to Fitness Passport (Gym/pool discounted program), Blue Light Card and discounted holiday accommodation.

At St Vincent's we value inclusivity and diversity and acknowledge the importance of creating a work environment that is welcoming, safe, fair and impartial and invites people from all backgrounds to join us.

Reconciliation Action Plan

St Vincent's Health Australia embraces Aboriginal and Torres Strait Islander people's unique perspectives, knowledge, and cultural. We strive to achieve better physical, mental, and spiritual health outcomes through continued connection with Aboriginal and Torres Strait Islander communities. We understand the need to effectively engage with Aboriginal and Torres Strait Islander communities to influence decision making at all levels and to create opportunity through sustainable and culturally safe employment.

As part of our Commitment to Reconciliation and Closing the Gap in employment related outcomes, we encourage applications from Aboriginal and Torres Strait Islander Peoples. For further information, visit https://www.svha.org.au/about-us/reconciliation, https://www.svcs.org.au/people/aboriginal-torres-strait-islander-recruitment

Closing Date

26 November 2026 11:59pm

Code of Conduct

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