National CX Team Lead – Client Experience

Herron Todd White; Brisbane; Vor Ort; AUD 150.000 - 210.000; Vollzeit

Zusammenfassung

Herron Todd White Group in Brisbane is seeking an ambitious CX Team Leader to unify national client experience across Commercial, Agribusiness and Government divisions. You will lead a centralized CX function, set strategy, oversee high-volume workflows, and drive service excellence.

You will mentor a dispersed team, optimize processes, ensure SLA performance (2-hour turnaround frames), and expand client relationships with a commercial mindset.

Qualifikationen

• Proven leadership of national or multi-region CX teams.
• Experience in quote management, client growth, and relationship management.
• 5+ years in real estate operations or valuation.
• Ability to resolve disputes and manage high-risk client matters.

Aufgaben

• Direct, mentor, and coach CX Specialists across regions.
• Set KPIs, performance reviews, rostering, and accountability.
• Drive quote management, follow-ups, and portfolio proposals.
• Oversee SLA compliance and fast response times across time zones.
• Lead escalation for key corporate clients and lenders.

Kenntnisse

Leadership

Business development

Real estate / valuation

Problem solving

Data-driven improvement

Tech platforms

Ausbildung

Tertiary qualification in Business or Real Estate

Tools

Property management platforms

Workflow software

Jobbeschreibung

Herron Todd White Group in Brisbane is seeking an ambitious CX Team Leader to unify national client experience across Commercial, Agribusiness and Government divisions. You will lead a centralized CX function, set strategy, oversee high-volume workflows, and drive service excellence.

You will mentor a dispersed team, optimize processes, ensure SLA performance (2-hour turnaround frames), and expand client relationships with a commercial mindset.