National Client Services Lead – 24/7 Disability Support

All About Caring; City of Parramatta; Hybrid; AUD 150,000 - 230,000; Full time

Job summary

All About Caring (AAC) is seeking an experienced National Client Services Manager to lead client services, rostering and onboarding operations across community and Supported Independent Living services nationwide.

You will oversee a national team, drive workforce planning, ensure high‑quality service continuity and maintain strong governance with NDIs compliance, while balancing complex care delivery with strategic oversight.

Qualifications

• 10+ years’ experience in the disability or community care sector.
• Proven experience leading client services, rostering or operational teams.
• Strong understanding of complex care delivery, workforce coordination and service continuity.
• Proven experience managing adverse events, complaints and operational risk.

Responsibilities

• Leading and developing a national client services and rostering team.
• Overseeing rostering, service coordination and continuity of care.
• Managing client onboarding, ensuring smooth, risk‑aware transitions.
• Owning after‑hours and on‑call operations.
• Managing risk, adverse events and operational issues.
• Ensuring compliance with NDIS, industrial and governance requirements.
• Driving workforce planning, performance and continuous improvement.
• Providing clear operational and performance reporting to leadership.

Skills

Leadership

Disability sector knowledge

Stakeholder engagement

Risk management

Education

Tertiary qualification (nursing, social sciences or similar)

Job description

All About Caring (AAC) is seeking an experienced National Client Services Manager to lead client services, rostering and onboarding operations across community and Supported Independent Living services nationwide.

You will oversee a national team, drive workforce planning, ensure high‑quality service continuity and maintain strong governance with NDIs compliance, while balancing complex care delivery with strategic oversight.