National Account Manager – Retail

Blackbook Recruitment; Melbourne; On-site; AUD 120,000 - 150,000; Full time

Job summary

Blackbook Recruitment is partnering with a leading Australian food manufacturer to appoint a National Account Manager for two major national retail accounts in Melbourne. You will own strategic customer relationships, develop JBPs, and drive revenue and profit growth in a highly collaborative environment.

You will work with sales, category, supply chain, operations, marketing and finance to translate customer needs into commercially successful outcomes and support career progression toward

Qualifications

• Experience managing major national retail accounts.
• Ability to develop Joint Business Plans and strategic account plans.
• Strong commercial and negotiation skills with profitability focus.

Responsibilities

• Own day-to-day commercial relationship with two major national retailers.
• Develop and execute Joint Business Plans aligned to objectives.
• Build and maintain strategic account plans for growth and profitability.
• Lead range reviews, customer presentations, product launches and promotions.
• Analyze performance, market trends and opportunities to drive growth.
• Manage pricing, promotions, ranging and commercial negotiations.
• Collaborate with internal teams to translate requirements into outcomes.
• Partner with supply chain to manage forecasts, service levels and availability.
• Work cross-functionally with marketing, category, finance and product development.
• Build long-term relationships with key customer stakeholders.
• Monitor account performance against budgets and KPIs.
• Identify opportunities to increase distribution and profitability.

Skills

National Account Management

Major Retail Accounts

Joint Business Plans

Account Planning

Pricing & Negotiation

Promotions & Range Reviews

Cross-functional Collaboration

FMCG Knowledge

Data Analysis

Supply Chain Liaison

Job description

Join a market leading, primary industry food manufacturing business as National Account Manager Retail in this multi-customer role

National Account Manager – Major Retail

Melbourne | Food Manufacturing |Primary Industry/Red Meat
The Opportunity:

An exciting opportunity has become available for an experienced National Account Manager to join a leading Australian food manufacturer with a strong national presence and an established reputation within the primary industry food manufatcuring space.

This is a key commercial role with responsibility for managing and growing two strategically important national retail accounts.

You will take ownership of the customer relationships, developing and executing account strategies that drive sustainable revenue and profit growth while strengthening the company’s position with both customers.

Working closely with internal teams across sales, category, supply chain, operations, marketing and finance, you will play a key role in translating customer requirements into commercially successful outcomes for the business.

This role is with a business who boasts a first in class collaborative and inclusive culture, and has a genuine career progression pathway to National Business Manager in the medium term.

Key Responsibilities:

• Own the day-to-day commercial relationship with two of the major national retailers, acting as a key point of contact across the business.
• Develop and execute Joint Business Plans (JBPs) aligned to customer and company objectives.
• Build and maintain strategic account plans, identifying opportunities for growth, innovation and improved profitability.
• Lead range reviews, customer presentations, new product launches and promotional planning.
• Analyse customer performance, market trends, category data and commercial opportunities to identify areas for growth.
• Manage pricing, promotional activity, ranging and commercial negotiations in line with business strategy.
• Work collaboratively with internal stakeholders to ensure customer requirements are effectively translated into operational outcomes.
• Partner with supply chain and operations to manage forecasts, availability, service levels and customer requirements.
• Work cross-functionally with marketing, category, finance and product development teams to deliver customer initiatives.
• Build strong, long-term relationships with key customer stakeholders and develop a deep understanding of their business and strategic priorities.
• Monitor account performance against agreed budgets, targets and KPIs, taking action where required.
• Identify and develop new opportunities to increase distribution, ranging, revenue and profitability across both accounts.

About You:

We are looking for an experienced National Account Manager with a strong understanding of the Australian grocery and food manufacturing environment.

You will ideally bring:

• Proven experience managing major national retail accounts, such as Coles, Aldi, Woolworths or CostCo
• Experience developing and executing Joint Business Plans and strategic account plans.
• Strong commercial and negotiation skills, with the ability to balance customer requirements with business profitability.
• Experience leading range reviews, customer presentations and commercial negotiations.
• A strong understanding of FMCG, food manufacturing and the Australian retail landscape.
• The ability to work effectively across multiple internal functions and influence stakeholders at all levels.
• Strong analytical and commercial acumen, with the ability to turn customer and market insights into actionable opportunities.
• Excellent communication, presentation and relationship-building skills.
• A proactive, commercially minded approach and the ability to operate with a high degree of ownership.

Experience within Primary industry food Manufatcuring, Protein, Pork or Value-Added will be highly regarded.

Why Join?

This is an opportunity to join a large, well-established Australian food manufacturer at an important stage of its continued growth.

You will have genuine ownership of two high-profile national accounts and the opportunity to make a direct impact on the company’s commercial performance, working alongside an experienced and highly collaborative internal team.

If you're an ambitious National Account Manager looking for a role where you can take ownership, influence strategy and work with some of Australia's most important retail customers, we'd love to hear from you.