Multimedia support specialist

Guardian News and Media Limited; Sydney; On-site; AUD 81,000 - 99,000; Full time

Benefits offered by this job

Employee assistance program (EAP)

Paid volunteer leave

Diversity and inclusion groups and Ré

Guardian digital subscription

Job summary

Guardian Australia is seeking a Multimedia Support Specialist to manage day-to-day admin, troubleshoot and train staff on hardware and software used for video and audio production. The role ensures studios and equipment are reliable and production-ready for fast-paced editorial teams across digital platforms.

The successful candidate will be the SME for tools like Adobe Creative Cloud, REAPER, Iconik and LucidLink, support a distributed team, handle 1st line IT tickets, manage Mac hardware with

Qualifications

• Proven experience with professional audio and/or video studios in broadcast, podcast or digital media.
• Strong technical knowledge of audio recording and mixing, video production and camera systems, and lighting for studio environments.
• Excellent troubleshooting skills under time pressure.
• Strong organisational and communication skills.
• Intermediate knowledge of macOS.

Responsibilities

• Be the technical contact for networked cameras, recording systems, and lighting rigs across three locations, ensuring studios are production-ready.
• Provide hands-on diagnostics for audio, video, or lighting issues in live or recorded sessions.
• Deliver inductions to multimedia staff on safe usage of hardware and software.
• Collaborate with internal stakeholders and suppliers on repairs, upgrades, and system integrations.
• Maintain inventory of studio and field recording equipment and plan lifecycle management.

Skills

Multimedia production

Audio engineering

Video systems

Lighting design

Troubleshooting

macOS knowledge

Communication

Tools

Jamf Pro

Job description

Guardian Australia is part of Guardian News & Media (GNM), publisher of theguardian.com. As a leading global media organisation, we are renowned for our pioneering independent journalism and our award-winning digital products.

We are looking for a multimedia support specialist to be responsible for day-to-day administration, troubleshooting and training of hardware and software used for producing video and audio at the Guardian. The role ensures internal multimedia facilities are technically reliable, operationally efficient, and ready to support fast-paced editorial and creative teams working across digital platforms.

In this role you will…

Technical Support

• Be the subject matter expert for multimedia applications used at Guardian Australia, including Adobe Creative Cloud (e.g. Premiere Pro & After Effects), REAPER, Iconik and LucidLink
• Support a geographically distributed team through email, video/telephone calls, instant messaging, and screen sharing/remote control
• Use a ticketing system to ensure all incidents and service requests are logged and adequately documented, resolve where possible or escalation to system owners as appropriate
• Manage the equipment lifecycle for a sub-fleet of Apple Macs used by Multimedia staff
• Collaborate with IT teams in Sydney and London to maintain a standard macOS operating environment for multimedia assets in Australia, using tools such as Jamf Pro
• Develop and maintain an internal knowledgebase for multimedia systems and processes
• Support ad-hoc Facilities requirements, such as AV setup and support for internal events
• Resolve 1st line IT support tickets for the wider business when capacity permits

Studio & Equipment Production Support

• Be the technical contact for matters relating to networked cameras, recording systems, and lighting rigs in three locations, ensuring the studios are fully functional, optimised and production ready at all times
• Provide hands‑on assistance to diagnose and troubleshoot audio, video, or lighting issues in live or recorded sessions, resolving issues quickly and calmly
• Deliver tailored inductions to multimedia staff on the safe and correct usage of multimedia hardware and software, encouraging consistent, high‑quality production standards
• Work with internal stakeholders and suppliers on repairs, upgrades, and system integrations
• Maintain an inventory of studio and field recording equipment in conjunction with the multimedia team
• Support planning and management of equipment lifecycle, including upgrades and preventative maintenance

Health, Safety & Compliance

• Work with the multimedia team to ensure studio usage is compliant with health and safety standards, including electrical safety, manual handling, and safe working practices
• Support risk assessments and safe working practices for studio environments

Team Collaboration

• Work closely with editorial and technical teams to understand evolving content needs
• Work with multimedia support & engineering colleagues globally, contributing to consistent operational excellence and technology standards across physical studio locations (UK, Australia, USA) where possible
• After‑hours calls during UK working hours
• Occasional travel to Melbourne and Canberra offices when an on‑site presence is required

You'll bring….

Knowledge & experience

Essential

• Proven experience with professional audio and/or video studios in a broadcast, podcast, or digital media environment.
• Strong technical knowledge of:
  • Audio recording and mixing
  • Video production and camera systems
  • Lighting for studio environments
• Excellent troubleshooting skills under time pressure.
• Strong organisational and communication skills.
• Intermediate technical knowledge of macOS

Desirable

• Experience supporting multiple studios or high-volume production schedules.
• Experience working with Jamf Pro (or equivalent MDM product)
• Experience working in a newsroom or fast‑paced editorial environment.
• Knowledge of live streaming or remote recording workflows.
• Familiarity with accessibility, captioning, or audio quality standards.
• Formal work, health & safety training or qualifications

Skills and behaviours

• Calm, solutions‑focused, and unflappable under deadline pressure.
• Highly organised with strong attention to detail.
• Approachable and collaborative, with a service‑oriented mindset.
• Proactive in identifying and fixing problems before they impact production.
• Passionate about high‑quality audio and video storytelling.

About working at Guardian Australia…

• Employee assistance program (EAP) to support employee wellbeing
• Paid volunteer leave
• Dedicated diversity and inclusion employee groups, action plans (including our Reconciliation Action Plan) and cultural competency training
• Guardian digital subscription

This role is being offered on a full‑time, permanent basis. Note that occasional evening calls will be required to align with UK working hours.

Closing date for applications

Thursday, 29 October 2026

GNM Australia Pty Ltd is proud to be a fair and ethical employer. Salary ranges for Australian commercial and operations roles align with local industry and market data, and the minimum salary for this role Multimedia Support Specialist is $90,000.

We believe that our role in the Australian media is to give a voice to the most marginalised people in society and value and respect all differences in all people — including people of colour, Aboriginal and Torres Strait Islander peoples, people from different social classes, people with diverse gender and sexual identities, and people with disabilities (seen and unseen). We believe that these communities must be centred in the work we do, bringing a new perspective and a diversity of thought. We also encourage flexible working and aim to create a work environment where all employees feel respected.