Multi-Site Business Manager

VetPartners Australia and New Zealand; City of Melbourne; On-site; AUD 120,000 - 150,000; Full time

Job summary

VetPartners Australia and New Zealand seeks a commercially minded, people-first Multi-Site Business Manager to lead the Hawthorn Group clinics: Hawthorn East Vet, Kew Vet and Cattery and Alphington & Fairfield Vet. You will influence performance, strengthen collaboration across sites, and drive the group’s continued success in client service and growth.

You will mentor teams, work with senior leaders and own financial performance, KPIs, and change initiatives across the network, balancing

Qualifications

• 3–5 years of experience leading teams across multiple clinics.
• Vet Nurse experience and relevant qualifications.
• Strong commercial acumen and grasp of financial reporting, performance analysis and delivery against KPIs.
• Proven ability to guide diverse teams through growth, change and operational complexity.
• Solid experience in workforce planning, conflict resolution, and coaching for performance.
• Ability to simplify the complex and build influential relationships at all levels of the business.

Responsibilities

• Lead with impact across 3 clinics.
• Drive commercial success; take full ownership of financial performance, including delivery of key initiatives, KPIs and P&L management across the network.
• Champion growth with continuous improvement and change initiatives that elevate clinical outcomes and operational standards.
• Empower and grow your teams through mentoring and leveraging the VetPartners network to foster talent development and accountability.

Skills

Leadership

Commercial acumen

Financial reporting

KPIs

Coaching for performance

Workforce planning

Conflict resolution

Relationship building

Education

Business/Leadership/HR qualifications

Job description

As part of VetPartners, we're looking for a commercially minded, people-first Multi-Site Business Manager to lead the Hawthorn Group clinics, consisting of Hawthorn East Vet, Kew Vet and Cattery and Alphington & Fairfield Vet. We are looking for someone who can influence performance, strengthen collaboration across sites, and contribute to the continued success of the group.

We place a big emphasis on developing the capability and confidence of all our team through a combination of hands‑on experience, structured development, and strong mentorship. You will be supported with access to experienced senior leaders, a broad peer network, and centralised specialists who provide coaching across commercial acumen, people leadership, and operational excellence.

About the role

This is an influential, leadership position where you'll embed the strategic direction of three clinics while remaining grounded in the heart of veterinary practice. You will be responsible for shaping culture, driving financial growth and mentoring high performing teams to maintain an exceptional client experience.

In this role, you will:

• Lead with impact across 3 clinics.
• Drive commercial success. Take full ownership of financial performance, including delivery of key initiatives, KPIs and P&L management across the network.
• Champion growth with continuous improvement and change initiatives that elevate both clinical outcomes and operational standards.
• Empower and grow your teams whether it is through mentoring clinic teams and leveraging the broader VP network (Vet Managers, Regional Managers etc) to foster a culture of talent development, wellbeing, and professional accountability.

Who you are

Success in this role requires an authentic, confident leadership style built on the understanding that great results stem from great relationships. We are looking for someone who can walk into a busy environment, build trust quickly, and handle tricky situations with a level head and empathy. You should be just as comfortable diving into the day‑to‑day operational "nitty-gritty" of covering nursing and reception when needed, as you are stepping back to look at the long‑term growth of the network.

To thrive in this role, you’ll bring:

• 3–5 years of experience leading teams across multiple clinics.
• Vet Nurse experience and relevant qualifications.
• A strong commercial acumen and a grasp of financial reporting, performance analysis and delivery against KPIs.
• A proven ability to guide diverse teams through periods of growth, change, and operational complexity.
• Solid experience in workforce planning, conflict resolution, and coaching for performance.
• The ability to simplify the complex and build influential relationships at every level of the business.

Desirable

• Qualifications in business, leadership, HR, or related fields
• Experience in veterinary, healthcare, retail, or franchising environments

We know this industry isn't without its challenges - and we take that seriously.

At VetPartners, the wellbeing of our people is not an afterthought. We're committed to safe, supportive workplaces backed by EAP support, a Mental Health First Aid network, and the Best for Pet Wellness Plan - because the people who care for animals deserve to be looked after too.

Why VetPartners?

• Connected network - collaborate with a community of over +5000 peers across 270+ clinics, support offices and training centres. You’ll have the opportunity to tap into a community of like-minded people.
• Grow beyond one clinic - we grow talent from within, and this role gives you real access to expanding your skills across a multi-site network
• A leader invested in you - leadership that is genuinely committed to your development and career progression
• Light, bright clinics - purpose-built facilities designed for great workflow and a calm experience for clients and patients
• Health & wellbeing support - EAP, Mental Health First Aid, and fitness benefits
• Paid parental leave - flexible options and return-to-work bonuses
• Everyday discounts & perks - 100+ discounts on fuel, groceries, entertainment, health insurance, and more
• Pet Benefits - savings on pet essentials and insurance for your own furry companions

Ready to lead something that matters?

VetPartners is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all team members.