MS Engineer (L3): Network - Perth

NTT Data; City Of Joondalup; On-site; AUD 100,000 - 130,000; Full time

Job summary

A global technology services provider is looking for a Managed Services Engineer (L3) to handle complex network issues and provide onsite support in Joondalup, WA. Candidates should have at least six years of experience in network management and a strong background with CISCO products. Join a diverse and innovative team committed to excellence in technology services.

Qualifications

• Minimum of six years relevant experience in LAN/WLAN/WAN infrastructure.
• Experience in troubleshooting network infrastructure devices.
• Proven experience in Data Centre maintenance.

Responsibilities

• Manage high complexity tickets and provide resolutions.
• Identify and log incidents and problems in a timely manner.
• Provide onsite technical support and field engineering services.

Skills

Local Area Networks (LAN)

Wireless Local Area Networks (WLAN)

Wide Area Networks (WAN)

CISCO products

Network Management

Data Centre maintenance

Network Automation

Education

CCNP/CCIE

JNCIA, JNCIS, JNCIP, JNCIE

Tools

CISCO routers and switches

Palo Alto Network Firewall

EX Series switches

QFX Series Switches

Job description

Make an impact with NTT DATA. Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it’s a place where you can grow, belong and thrive.

Your Day at NTT DATA

This resource is responsible for proactively identifying and resolving technical incidents and problems. Through pre-emptive service incident and resolution activities, as well as product reviews, operational improvements, operational practices and quality assurance this role will maintain a high level of service to clients. Their primary objective is to ensure zero missed service level agreement (SLA) conditions.

The Managed Services Engineer (L3) - Network is responsible for managing tickets of high complexity, conducts advanced and complicated tasks, and provides resolution to a diverse range of complex problems.

Duties and Responsibilities

• Ensure that assigned infrastructure at the client site is configured, installed, tested and operational.
• Perform necessary checks, apply monitoring tools and respond to alerts.
• Identify problems and errors prior to or when it occurs and log all such incidents in a timely manner with the required level of detail.
• Assist in analyzing, assigning and escalating support calls.
• Investigate third line support calls assigned and identify the root cause of incidents and problems.
• Report and escalate issues to 3rd party vendors if necessary.
• Provide onsite technical support to clients and provide field engineering services to clients.
• Conduct monthly random review of incidents and service requests, analyze and recommend improvement in quality.
• Provide continuous feedback to clients and affected parties and update all systems and/or portals as prescribed by NTT.
• Proactively identify opportunities for work optimization including opportunities for automation of work.
• Provide 3rd level technical support and guidance.
• Develop and own monthly reporting capability within the Network space that demonstrates value to our customers.

Skills and Qualifications

• Possess a minimum of six (6) years relevant experience in Local Area Networks (LAN) / Wireless Local Area Networks (WLAN) and Wide Area Networks (WAN) infrastructure.
• Experience in implementing, administering and troubleshooting network infrastructure devices, including: routers, switches, wireless access points, controllers, WAN optimizers and monitoring applications.
• Strong knowledge and experience in Network Management including configuration and implementation.
• Proven experience in Data Centre maintenance.
• Strong Hands-on experience with CISCO products such as routers and switches.
• Strong Hands-on experience with Palo Alto Network Firewall is desirable.
• Strong hands on experience with Cisco ASR, ISR, Catalyst, Nexus.
• JNCIA, JNCIS, JNCIP,JNCIE,Mist-AI,Juniper Enterprise Routing and Switching Professional (JNCIP-ENT) is desirable.
• CCNP/CCIE
• Experience with Juniper campus fabric networks with access assurance, or experience in other equivalent modern networks
• Data Center Networks
• SD-WAN
• Network Automation
• EX Series switches, 4400, 4100, 9200
• QFX Series Switches 5100
• Mist Edge
• Group Based Policies (GBP)

Workplace Type

On-site Working. To be based at Joondalup, Perth, WA.

About NTT DATA

NTT DATA is a $30+ billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long-term success.

Equal Opportunity Employer

NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment.