Move Coordinator

Kent Removals and Storage; Townsville; On-site; AUD 60,000 - 80,000; Full time

Job summary

A leading removals and storage company in Australia is looking for a Move Coordinator to manage household moves. The ideal candidate will provide exceptional customer service, handle invoicing accurately, and build strong relationships with clients. Candidates should have at least 2 years of experience in a similar role and excellent communication skills. This position offers various benefits and opportunities for career development.

Benefits

Competitive salary plus superannuation and incentives

Employee reward platforms

Corporate discounts on utilities and health insurance

Staff discounts on storage and removal services

Company-wide recognition programs

Qualifications

• Minimum of 2 years' experience in a similar role within a medium to large-sized company.
• Experience managing service delivery to clients in a fast-paced environment.
• Experience with travel, accommodation, or related bookings is advantageous.

Responsibilities

• Deliver superior customer service by addressing client inquiries.
• Ensure accurate invoicing and timely receipt of payments.
• Foster professional relationships with clients and the team.
• Resolve customer service issues and escalate when necessary.

Skills

Advanced computer skills

Strong verbal and written communication skills

Ability to prioritize workloads

Proven track record in managing client expectations

Strong client relationship-building skills

Excellent problem-solving skills

Good financial knowledge and invoicing experience

Job description

About the Role:

Customer Service is our priority and is the driving force behind our vision and values. With more people relocating across the country and the globe, our services are in high demand. We are seeking an enthusiastic Move Coordinator to coordinate client household moves, who can listen to and respond to domestic clients' service needs.

The Move Coordinator, reporting directly to the Branch Manager, is responsible for ensuring the end-to-end management of moving clients' personal household goods through efficient administration, document control, and system maintenance.

Key Responsibilities:

• Deliver superior customer service by addressing client inquiries and coordinating relocation service bookings.
• Ensure accurate invoicing and timely receipt of payments for services rendered.
• Foster professional and effective relationships with clients, the Kent Sales & Operations team.
• Resolve customer service issues and escalate when necessary.

About You:

You should have experience managing service delivery to clients in a fast-paced environment, with success in managing client expectations and developing strong client and inter-departmental relationships quickly.

Additional Skills and Qualifications:

• Advanced computer skills
• Strong verbal and written communication skills
• Ability to prioritize workloads and meet deadlines with minimal supervision
• Proven track record in managing client expectations in a service environment
• Strong client relationship-building skills, especially over the phone
• Excellent problem-solving skills and attention to detail
• Good financial knowledge and invoicing experience
• Experience with travel, accommodation, or related bookings is advantageous
• Minimum of 2 years' experience in a similar role within a medium to large-sized company

We value potential over perfect fit and focus on training and development. If you're seeking a career, you're in the right place!

About Us:

Kent is an Australian success story that began over 75 years ago as a family business and has grown into an award-winning organization with over 400 employees across nearly 20 locations. Our high-performing yet fun-loving teams include our tech department, marketing, and more. We are proud of our heritage and our culture of innovation and industry leadership.

Benefits:

• Competitive salary plus superannuation and incentives
• Kent CARE Program supporting staff wellbeing and mental health
• Employee reward platforms
• Salary packaging and salary sacrificing options
• Early wage access
• Corporate discounts on utilities and health insurance
• Staff discounts on storage and removal services
• Novated leasing
• Company-wide recognition programs
• Inclusive and equitable workplace culture
• Recent $2M investment in digital technology
• Exceptional onboarding experience
• Many roles filled internally, promoting from within
• Various career development opportunities across diverse business areas