Motor Technical Trainer

Auto & General; City of Melbourne; On-site; AUD 80,000 - 100,000; Full time

Job summary

A leading insurance provider in Melbourne seeks a Technical Trainer to deliver assessor training nationally. The role involves optimizing training processes and enhancing capabilities through mentoring. Candidates should have at least 5 years in the insurance industry and strong understanding of motor body repair. Benefits include extensive development opportunities and additional leave days.

Benefits

Comprehensive training

Paid parental leave

Employee discounts

Extra leave days

Workplace giving programs

Qualifications

• Minimum 5 years in the insurance industry.
• Strong knowledge of motor body repair industry relationships.
• Trade qualified or 5 years experience as an assessor.
• Experience in quoting accident-damaged vehicles.

Responsibilities

• Deliver assessor training nationally from Induction to advanced levels.
• Incorporate blended learning approaches and optimize training processes.
• Drive training capability via internal and external resources.
• Champion a culture of continuous learning.

Skills

Customer service insight

Strong planning and organisational ability

Analytical and problem-solving skills

Strong written and verbal communication skills

Education

Cert IV in Assessment and Training

Trade qualification as spray painter or panel beater

Tools

Estimating software (AudaNet)

Job description

Overview

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As a Technical Trainer, you will be part of the National Technical Training Team, responsible for the delivery of the technical training requirements to the Motor Assessing role to ensure that we develop market-leading cost and service capabilities in the delivery of motor assessing assessment processes, and ensure successful achievement of the company’s corporate goals. Additional responsibilities of this role are to deliver additional training to further enhance our assessing capability through mentoring, coaching, and 1:1 training.

Position Accountabilities

• Deliver assessor training nationally in accordance to the business requirements from Induction through to advanced technical & soft skill training, including Code & State based legislative considerations.
• Incorporate blended learning approaches, leveraging our LMS digital platform.
• Optimise the Quality Framework Audit process to provide upskilling opportunities and recognise and target areas for improvement.
• Familiarity with estimating software systems, e.g. AudaNet, whilst applying all of Auto and Generals assessing processes.
• Drive comprehensive training capability via internal and external training resources
• Champion a culture of continuous learning.
• Occasional interstate travel may be required.

What experience you’ll bring

• Minimum 5 years in the insurance industry.
• Strong knowledge and understanding of the motor body repair industry, including the relationship between the insurance industry and the repair sector.
• Trade qualified as either a spray painter, panel beater or a minimum of 5 years experience as an assessor
• Experience in quoting accident-damaged vehicles
• Exceptional customer service insight and delivery
• Strong written and verbal communication skills
• Strong planning and organisational ability
• Analytical and problem-solving skills
• Training background or “Cert IV in Assessment and Training” (Not essential).

The benefits of working with us

• Development opportunities - We’re championing your development with internal programs and access to a wide range of online courses and an opportunity to complete a CERT IV Training & Assessment, CERT IV Vehicle Loss Assessing & ICAR Individual Platinum accreditation.
• Training - Comprehensive training and a fully maintained company vehicle, mobile phone and laptop.
• Extra leave - Enjoy additional leave days on us! You’ll receive a paid ‘ME’ day and one paid volunteer leave day annually. Team members can also purchase up to two additional weeks of leave per year.
• Paid parental leave - We support our new parents with paid parental leave and other benefits.
• Workplace giving - If you’re passionate about a cause, then we are too – we offer workplace giving, and we’ll dollar-match your donations to registered charities.
• Employee discounts - You’ll receive discounts on Budget Direct insurance products.

Additional information

Auto & General (A&G) is the fastest-growing major Motor and Home insurer in Australia. We provide insurance products and solutions to safeguard a brighter future for our customers, delivered through our multi award-winning brand Budget Direct and partnerships with leading brands - ING, Qantas and Virgin Money. Our range of general insurance products protects customer’s most valued possessions on the road, at home and on holiday with various Car, Motorcycle, Home, Contents, Pet and Travel Insurance products as well as Roadside Assistance.

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