Motel Receptionist - Glenmore Tavern

Endeavour Group; Rockhampton Regional; On-site; AUD 30,000 - 60,000; Part time

Job summary

A leading hospitality group in Rockhampton is seeking a friendly Motel Receptionist for their Glenmore Tavern location. This part-time role (15-20 hours per week) involves managing guest reservations, check-ins, and inquiries, ensuring a welcoming environment. Ideal candidates will have excellent customer service skills and organizational abilities. The position offers flexibility and is crucial for creating memorable guest experiences.

Qualifications

• Experience in handling guest inquiries via phone, email, and in-person.
• Ability to maintain confidentiality with sensitive information.
• Skills in administrative tasks and managing reception area.

Responsibilities

• Manage the full guest cycle from booking to departure.
• Process payments and manage the till/POS system accurately.
• Coordinate with housekeeping to ensure guests' needs are met.

Skills

Outstanding customer service

Organizational skills

Effective communication

Job description

About The Role

Motel Receptionist - Glenmore Tavern (Part time 15-20 hours a week)

Are you a people person with a flair for organisation and a knack for making guests feel welcome? Glenmore Tavern, a cornerstone of our community, is looking for a friendly and efficient Motel Receptionist to be the face of our accommodation services!

As our Motel Receptionist, you'll be the first point of contact for all our motel guests. This role is crucial to ensuring a smooth, pleasant, and memorable stay. You'll manage reservations, check-ins, and check-outs, handle inquiries, and provide local information with a smile.

A Day In The Life

• Manage the full guest cycle from booking to departure.
• Handle phone calls, emails, and in-person inquiries professionally.
• Process payments and manage the till/POS system accurately.
• Coordinate with housekeeping and other tavern staff to ensure guest needs are met promptly.
• Maintain a clean, tidy, and welcoming reception area.
• Assist in general administrative tasks as required.

About You

• You provide outstanding customer service with enquiries via phone, email and face to face.
• You understand the importance of privacy & confidentiality with sensitive information
• You maintain the administration area in a well organised and professional manner at all times
• You support the Venue team with service on the floor during peak times of trade
• You attend and contribute your insights in team meetings

We are together creators

We’re big, but part of something much bigger. ALH is in good company, sitting alongside the likes of Dan Murphy’s, BWS, Pinnacle Drinks within the Endeavour Group. Together we create the moments that bring millions of people together. And together we have more fun, create more opportunities, and score a lot more goals. We’re serious about having a good time - creating a safe, inclusive and fun place to rock up to. We’re all about creating a more sociable future, together - for our customers and each other.

Our Talent Team and Hiring Leaders kindly request no unsolicited resumes or approaches from Recruitment Agencies. Endeavour Group is not responsible for any fees related to unsolicited resumes.