Mornington – Full Time Front of House Manager

YOMG Mornington; Mornington; On-site; AUD 70,000 - 90,000; Full time

Benefits offered by this job

Free meals while working

Career development opportunities

Job summary

YOMG Mornington is seeking a Full Time Front of House Manager to lead daily operations and drive exceptional customer experiences at our Mornington venue. You will coach the team, ensure high service standards and maintain efficient, safe operations consistent with YOMG’s brand.

The role requires hands-on leadership, flexibility across shifts, and a strong focus on staff development and guest satisfaction. Join a dynamic team dedicated to quality food and hospitality.

Qualifications

• Availability to work at least 38 hours per week.
• Flexibility to work a combination of days, nights—including shifts ending around midnight—and weekends.
• Experience managing a front of house or customer-service team, ideally within hospitality or a quick-service restaurant.
• Proven leadership skills and the ability to develop a capable and engaged team.
• A strong commitment to exceptional service and positive customer experiences.
• Hands-on, self-motivated and solutions-focused approach.
• Strong problem-solving and decision-making skills.
• The ability to work effectively in a fast-paced team environment.
• Excellent communication and interpersonal skills.
• A trustworthy and dependable approach, supported by excellent references.
• A willingness to learn, develop and uphold YOMG’s standards.
• A genuine passion for hospitality, quality food and customer service.
• A current Responsible Service of Alcohol certificate.

Responsibilities

• Manage daily front of house operations to deliver exceptional customer service and operational performance.
• Lead, supervise, coach and develop team members to achieve company standards and business objectives.
• Build and maintain a positive, energetic and customer-focused team culture.
• Manage team performance, conduct performance reviews and implement performance-management procedures when required.
• Recruit, onboard, train and roster team members in line with operational requirements and labour budgets.
• Monitor labour costs, productivity and roster efficiency.
• Maintain high standards of service, venue presentation, cleanliness and equipment care.
• Ensure compliance with food-safety, workplace health and safety, security, employment and company requirements.
• Manage cash handling, banking, security procedures and loss-prevention measures.
• Monitor key operational and financial indicators, including sales, labour costs and productivity.
• Respond to and resolve customer feedback, complaints and operational issues professionally and effectively.
• Complete operational reports, audits, compliance records and administrative tasks accurately and on time.
• Implement company initiatives, promotions, procedures and system updates.
• Liaise with contractors and Head Office to support effective venue operations.
• Support business-growth initiatives and contribute to continuous operational improvement.

Skills

Front of House management

Team leadership

Customer service

Communication skills

Problem-solving

Staff training

Roster management

Reliability

Education

Responsible Service of Alcohol certificate

Job description

Mornington VIC – Full Time Front of House Manager

YOMG Mornington is now seeking a Full Time Front of House Manager!

To succeed in this role, you will need:

• Availability to work at least 38 hours per week.
• Flexibility to work a combination of days, nights—including shifts ending around midnight—and weekends.
• Experience managing a front of house or customer-service team, ideally within hospitality or a quick-service restaurant.
• Proven leadership skills and the ability to develop a capable and engaged team.
• A strong commitment to exceptional service and positive customer experiences.
• A hands-on, self-motivated and solutions-focused approach.
• Strong problem-solving and decision-making skills.
• The ability to work effectively in a fast-paced team environment.
• Excellent communication and interpersonal skills.
• A trustworthy and dependable approach, supported by excellent references.
• A willingness to learn, develop and uphold YOMG’s standards.
• A genuine passion for hospitality, quality food and customer service.
• A current Responsible Service of Alcohol certificate.

About the role
As Front of House Manager, you will be responsible for the day-to-day management and performance of the venue’s front of house operations. You will lead and develop your team, maintain operational excellence and ensure the venue operates safely, efficiently and profitably in accordance with YOMG’s standards. You will also be accountable for delivering exceptional service and creating a consistently positive experience for every customer.

Key responsibilities

• Manage daily front of house operations to deliver exceptional customer service and operational performance.
• Lead, supervise, coach and develop team members to achieve company standards and business objectives.
• Build and maintain a positive, energetic and customer-focused team culture.
• Manage team performance, conduct performance reviews and implement performance-management procedures when required.
• Recruit, onboard, train and roster team members in line with operational requirements and labour budgets.
• Monitor labour costs, productivity and roster efficiency.
• Maintain high standards of service, venue presentation, cleanliness and equipment care.
• Ensure compliance with food-safety, workplace health and safety, security, employment and company requirements.
• Manage cash handling, banking, security procedures and loss-prevention measures.
• Monitor key operational and financial indicators, including sales, labour costs and productivity.
• Respond to and resolve customer feedback, complaints and operational issues professionally and effectively.
• Complete operational reports, audits, compliance records and administrative tasks accurately and on time.
• Implement company initiatives, promotions, procedures and system updates.
• Liaise with contractors and Head Office to support effective venue operations.
• Support business-growth initiatives and contribute to continuous operational improvement.

What’s in it for you?

• Free meals while working.
• Genuine opportunities for professional development and career progression.
• A supportive, energetic and people-focused workplace.

You will report to YOMG’s Multi-Site and State Managers.

YOMG pays in accordance with the Fast Food Industry Award.