Mobility Specialist

Datacom

City of Brisbane

On-site

AUD 110,000 - 150,000

Full time

8 hours ago

Be an early applicant

Application generator

Stand out for this role — generate a tailored resume and cover letter in about a minute.

Get past ATS filters

Benefits offered by this job

Parental leave

Employee discounts

Career development

Learning platforms

Job summary

Datacom in Brisbane is seeking a Mobility Specialist to manage day-to-day EMM environments and deliver exceptional customer experiences. You’ll design, deploy, and support end-to-end mobility solutions, including Intune, MobileIron, and WS1, while guiding less experienced staff and ensuring SLA-aligned service delivery.

You will travel to client sites, contribute to project design, and provide governance across iOS, Android, and Chrome OS environments, helping customers stay productive and

Qualifications

You will have 5 years' IT industry experience, preferably within an IT managed service provider.
Approximately 2 years' experience in a Mobility role, with exposure to iOS, Android, MacOS and Windows 10.
Strong troubleshooting, customer service, communication, and prioritisation skills; able to work autonomously.

Responsibilities

Using tools and processes to deliver services to customers in accordance with SLAs.
Be available to travel to Datacom, customer sites and conferences.
Operational support of customer systems including proactive monitoring and incident resolution.
Identify inefficient procedures and suggest improvements for implementation.
Produce accurate, concise, and timely reports as required.
Provide on-the-job training and guidance to less experienced staff to improve competence.
Create design documents (HLD, DDD and LLD) as needed for deployments.
Provide governance for iOS, Android, and Chrome OS device implementations and changes.

Skills

Mobility experience

Mobile OS expertise

Networking basics

AD & DNS

Intune administration

MobileIron

Google Admin

WS1 / VMware

Troubleshooting

Tools

MobileIron

Google Admin

VMware WS1

Microsoft Intune

Job description

About Us

At Datacom, we combine technology, expertise, and talented people to help organisations thrive in a rapidly changing world. As one of Australasia's leading technology providers, we work with customers across industries to solve real-world problems and deliver meaningful outcomes. Whether we’re supporting governments, enterprise organisations, or growing businesses, we’re committed to creating meaningful outcomes for our customers, communities, and each other.

About The Role

This is an excellent technical opportunity, joining a fantastic team of peers with opportunity to take your career to new heights! You will be part of our extensive Intelligent Workspace team, who support each other working collaboratively across locations.

The Mobility Services team helps companies by supporting their environments day to day and recommending best practises to follow and implement. The team designs, builds and supports solutions end to end allowing our customers to switch to modern managed solutions and support them along the way in conjunction with other Datacom groups.. You will problem-solve technical issues for customers to show how these products can make businesses more productive, collaborative, and innovative.

As a Mobility Specialist, you will manage the day-to-day operations of the Customers EMM systems with minimal direction; and you will have a focus on ensuring an exceptional customer experience to Datacom's EMM customer base.

What You Will Do

Using tools and processes to deliver services to customers in accordance with SLAs
Be available to travel to Datacom, customer sites and conferences
Using tools and processes to deliver services to customers in accordance with SLAs
Operational support of customer systems including proactive monitoring of systems, assisting with incident resolution, performing standard and non-standard changes
Identification of inefficient procedures or processes and suggesting improvements for implementation
Produce accurate, concise, and timely reports as required
Provide "on-the-job" training, guidance, and assistance to less experienced Datacom staff to ensure overall competence in the company continually improves
Creating efficiencies to enhance our ability to support the customers environment
Take responsibility for technical aspects of solutions such as supporting bid responses, product and solution briefings, projects, proof-of-concept management, and training of Datacom support staff
Creation of design documents (HLD, DDD and LLD)
Build customer environment using Microsoft Endpoint Manager (Intune)
Build customer environment using Omnissa WS1
Build customer environment using MobiControl
Configure Apple Business (VPP and MDM Servers)
Assume the role of technical leader or design engineer in deployment/refresh projects as required
Follow best practice methodologies and adhere to recognised ITIL processes (EG: Change/release)
Identification and escalation of perceived poor practice or inefficiencies
Ensure all systems are built to agreed processes and design (EG: Build guides)
Provide technical leadership for major incidents
Validate and assist in the maintenance of the client's risk and issues registers
Complete time recording processes for work performed as required
Provide governance to all implementations and changes affecting iOS and Android OS devices
Provide governance to all implementations and changes affecting the Google Chrome OS device environment
Provide device support to meet customer demands for the resolution of incidents, problems and change service requests as well as business improvement initiatives
Document Risks and Issues in the technologies supported, this includes product lifecycle and support
Assist with, and drive the identification and implementation of shift left initiatives
Daily checks and monitoring - as required
Monthly reports - Provide data and analysis of the data as requested
Documentation - Provide and maintain documentation of systems and services
Provide Regular and relevant updates to the records of Support and Problem Management processes
Ensure all tickets are up to date with detailed descriptions of actions taken and information in a timely manner
Efficient and effective use of the call management system(s) for assigned customers

Customer Satisfaction

Timely responses to customer queries
Professional verbal and written communication
Attendance to, and active participation in internal/customer meetings
Follow-up on assigned action items assigned during meetings

Team Engagement

Be an effective ambassador for Datacom behaving in ways consistent with the Company Values
Develop effective working relationships with other members of the team to ensure the best team outcome
Liaise directly with team members, client or other third parties to obtain required information or decisions
Demonstrate proactive ownership of identified issues as well as effective communications for suggested resolution efforts
Perform work after-hours where required for project and/or support engagements
Share relevant knowledge, experience, and ideas with team members with the aim of building team competence
Provide constructive feedback to improve team and corporate capability
Proactive open and honest communication at all levels and remains accountable for personal performance
Support other members of the wider Intelligent Workspace group wherever possible

Project Delivery

Compliance with Datacom Delivery Methodologies
Ensure project design principals result in service improvements, efficiencies and/or cost reductions for the customer/Datacom post implementation
Successful and responsive project delivery within schedule and budget estimates
Assigned project activities are completed un-supervised or under guidance of the Project Manager if assigned
Close collaboration with customers to ensure delivery of project outcomes
Identify improvements/project opportunities within new accounts and/or contribute to the Service Improvement register for existing clients
Accurate and efficient delivery of project tasks minimising re-work
Accurate and timely contribution to project reporting
Accurate and timely completion of time sheeting for daily activities
Up-to-Date utilisation forecasts based on assigned work are maintained
Assisting pre-sales with scoping of project engagements in customer environment
Managing workloads to allow warm handover to BAU when required for project engagements

Training and Development

Development, maintenance, and execution of initiatives in alignment with a personal development plan
Attain and/or maintain relevant industry or professional certification(s)
Provide constructive feedback on the development needs of the team

What You Will Bring

You will have 5 years' IT industry experience, preferably within an IT managed service provider, with approx. 2 years' experience in a similar Mobility role. You will possess excellent knowledge of iOS, Android, MacOS and Windows 10 operating systems. Along with good working knowledge of networking and TCP/IP, AD, DHP, DNS and Enterprise applications. MobileIron, Google admin, VMware WS1 (SEG, UAG, ENS) and/ or Microsoft Intune administration skills would be a huge advantage. You will bring exceptional troubleshooting, customer service, communication, and prioritisation skills; and will be comfortable and able to work autonomously with minimal supervision.

Culture And Benefits

Join a team where you'll be supported to grow your career, prioritise your wellbeing, and make a genuine impact. From industry-leading learning and development opportunities to parental leave, wellbeing support, and employee benefits, we're committed to helping our people thrive both professionally and personally.

We're passionate about creating a workplace where people feel supported, empowered, and inspired to do their best work. Whether you're developing new skills, tackling complex challenges, or collaborating with some of the best minds in the industry, you'll be part of a team that values curiosity, innovation, inclusion, and making a genuine difference.

Why you will love working here