Mobile Home Loan Specialist

BCU Bank; Port Macquarie; Hybrid; AUD 90,000 - 120,000; Full time

Benefits offered by this job

National multi-brand organization

Flexible work arrangements

Incentive scheme

Leadership and professional dev

12 weeks paid parental leave

Volunteer leave

Employee assistance program

Job summary

BCU Bank is hiring a Mobile Home Loan Specialist to proactively build and maintain relationships with members while identifying financial needs and presenting lending options.

Reporting to the Regional Manager Mobile Network, you will provide personalised service to existing and potential customers, guiding end-to-end lending experiences and achieving sales targets within a supportive, flexible workplace.

Qualifications

• Proactive lender with experience in business development and networking.
• Experience managing end-to-end lending processes.
• Proven track record of meeting or exceeding sales targets.

Responsibilities

• Build and maintain relationships with members and identify financial needs.
• Provide general lending advice and options on a range of products.
• Deliver personalised service to existing and potential customers across the region.
• Collaborate with the Regional Manager Mobile Network to meet targets.

Skills

Relationship building

Business development

Networking

End-to-end lending

Sales targets

Communication skills

Job description

Are you looking for a career with endless opportunities? There’s more to us than banking.

We’re BCU Bank. We’re proudly based in Coffs Harbour and Brisbane and are part of P&N Group, which is amongst the largest customer-owned banking groups in Australia.

Our purpose is to enrich the lives of our customers and their communities. We provide a genuine banking alternative to those who are looking for competitive and convenient retail and business banking services and outstanding customer experiences.

BCU Bank customers interact with our dedicated teams through our 17 branches from Maroochydore to Port Macquarie, our local Contact Centre, modern digital banking channels, and BCU’s mobile retail and business banking lenders who are active in the communities in which they work.

Are you looking for a career with endless opportunities? There’s more to us than banking.

We’re BCU Bank. We’re proudly based in Coffs Harbour and Brisbane and are part of P&N Group, which is amongst the largest customer-owned banking groups in Australia.

Our purpose is to enrich the lives of our customers and their communities. We provide a genuine banking alternative to those who are looking for competitive and convenient retail and business banking services and outstanding customer experiences.

BCU Bank customers interact with our dedicated teams through our 17 branches from Maroochydore to Port Macquarie, our local Contact Centre, modern digital banking channels, and BCU’s mobile retail and business banking lenders who are active in the communities in which they work.

About P&N Group

P&N Group is represented by BCU Bank in NSW and southeast Queensland and P&N Bank in Western Australia. With over $8 billion in assets and a head office in Perth and corporate offices in Coffs Harbour and Brisbane, we service over 200,000 customers across Australia from all walks of life supported by over 600 employees in group services, retail banking, broker, and business banking roles.

We believe our culture is a real point of difference, and our values – Focus on Members, Improve & Learn and Trust & Collaborate – are fundamental to our ways of working. We offer a collaborative and inclusive workplace where our people feel a strong sense of belonging, are recognised, invested in, cared for, and are part of something bigger.

As part of our ongoing strategic customer-centric transformation, we’re focused on making it even easier to bank with us for our customers of today and the future.

About the role

The role of the Mobile Home Loan Specialist is to proactively build and maintain relationships with our members by identifying their financial needs and providing them with options on a range of lending products and services.

Reporting to the Regional Manager Mobile Network, this position will provide personalised service to all existing and potential BCU Bank customers by providing general advice based on individual needs, following our customer service framework.

The ideal candidate will be a capable and proactive lender, with proven skills and experience in business development and networking.

We are open to candidates based in either Brisbane, Gold Coast or Port Macquarie area to service our customers across the region.

What will you bring?

• Extensive relationships, networking, and Business Development skills
• Proven experience in a home lending role where you have had to manage the end-to-end lending process and customer experience
• Proven history in meeting and exceeding sales and service targets/KPIs
• Exceptional presentation and communication skills
• A desire to be an ambassador for the BCU Bank brand
• Be open and flexible to before/after hours and weekend work, dependant on borrower's needs, in order to provide service excellence, grow your customer base and manage your pipeline.

What we can offer you

There’s life at work, and life outside of work – and we understand that.

P&N Group is committed to creating a satisfying and fulfilling working environment, offering employee benefits and development opportunities that reward and help you perform to your potential and expand your experience and learning.

To help you live your best life through work, we offer an extensive range of employee benefits.

• Work for a national multi-brand, customer-focused organisation
• Enjoy flexible work arrangements.
• An incentive scheme for exceptional performance
• Be supported with leadership and professional development.
• 12 weeks paid parental leave for the primary care giver, and three weeks for the non-primary care giver.
• Generous discounts on home loans, personal loans, insurance and other banking products and services
• Up to two weeks’ additional purchased leave per year
• Two days’ paid volunteer leave each year to use with a community partner of your choice.
• An Employee Assistance Program

At P&N Group, we want to leverage the numerous benefits and innovative gains that a diverse workforce brings, and especially the high engagement that comes from a culture built on belonging and inclusion. We encourage people of all abilities, backgrounds, identities, ages, and cultures to apply.

If you need assistance or require flexibility to be able to fully participate in the application process, please email us at ***email_hidden***

To find out more about what it’s like to work with us, visit https://www.bcu.com.au/careers.

6/10/2026